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Apollo Motorhome Holidays - Queenstown レビュー 

22
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TrustScore 5段階評価の4

4.1

50 Lucas Place, Frankton, 9300 Queenstown, South Island, NZ

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5つ星のうち4の評価

Easy, quick handover We are caravanners, so the run down of the Motorhome was easy. Only disappointment for us was we were expecting a pull out outdoor BBQ on the Euro Quest (which shows in the vi... もっと見る

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5つ星のうち4の評価

Caravan was fine except really should have an electrical outlet available on the counter. Given we have week plus did think you were bing tight with proving single dish wash detergent and single r... もっと見る

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5つ星のうち3の評価

We booked the LDV campervan with the rooftop tent. While check-in was smooth and the van was generally in good condition, we ran into a safety issue right after leaving the depot: the rooftop tent was... もっと見る

企業が回答しました

5つ星のうち5の評価

the experiences during pick up and drop off are seamless and we satisfied with the services. Especially amazed with new branch in Queesntown. Truly amazing view with Remarkables in background

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企業情報

  1. RV車レンタル代理店

当該企業による記述

Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs.​ Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.​


連絡先

  • 50 Lucas Place, Frankton, 9300, Queenstown, South Island, ニュージーランド

  • 0800 845 222

4.1

ほぼ満足

TrustScore 5段階評価の4

22件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.1

すべてのレビュー

(22)

過去12か月のレビュー数: 418件

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5つ星のうち3の評価

We were left at the pick up point for…

We were left at the pick up point for almost one hour after we rang them . But once picked up couldn’t fault the driver or the staff very helpful and friendly.

2026年9月17日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Hi Nigel, we are so sorry to hear you had quite the wait for the shuttle, but we are pleased once you were picked up that your experience was a positive one. We appreciate you letting us know.

5つ星のうち4の評価

EURO QUEST

Easy, quick handover
We are caravanners, so the run down of the Motorhome was easy.
Only disappointment for us was we were expecting a pull out outdoor BBQ on the Euro Quest (which shows in the video) and our MH did not have one.

2026年8月30日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Hi Debbie, thank you for your review. It is just the Australian Euro Quest that features the outdoor BBQ; we are so sorry for the confusion and will look to communicate this more clearly. Thank you for letting us know.

5つ星のうち5の評価

Apollo Motorhome

Apollo Motorhome. The staff at queenstown and Christchurch were good and helpful.

2026年9月18日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Thank you for your kind words for both our Queenstown and Christchurch crews.

5つ星のうち3の評価

organization at the start

organization at the start , were not ready for our camper no chains we had to go and waste our time purchasing snow chains

2026年9月11日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Hi Glenn, we are so sorry that our branch had run out of snow chains. I see from your booking that you have been reimbursed for the purchase of snow chains. We apologise for the inconvenience but hope that, despite this, you still enjoyed your holiday.

5つ星のうち4の評価

We hired an Apollo Euro Tourer from THL…

We hired an Apollo Euro Tourer from THL for a 2 1/2 week trip around the South Island. We had an amazing time and the van was great. We did figure things out as we went around but we wished we had asked more questions about the van when we collected it. The staff did go through things but it was very brief and not really instructional. It was pretty easy to figure out though to be fair.
The van never missed a beat and was easy to drive after some settling in on the first day. About my only wish was that it didn’t have a bike rack on the back- we were never going to use it and it just obstructed our view from the lounge and bed area but otherwise loved it.
Just to let people know there is a pantry (which we were never told about) at THL where you can pick up left over foods from previous campers, this was really handy for salt and pepper and kitchen paper and cling wrap and saved us buying a load of stuff, then we just left it for the next lot of campers.

2026年8月30日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Hi Cathy, we're so pleased to hear you had an amazing time exploring the South Island in our Apollo Euro Tourer. We appreciate you sharing your feedback about the collection process and the brief instructional overview. We are always looking for ways to improve our customer experience, and your comments about wishing for more detailed instructions are valuable.

We're glad to know the van performed well and was easy to drive after you settled in. We also understand your point about the bike rack obstructing the view, and we'll certainly consider this feedback for future improvements to our fleet. It's wonderful that you found our pantry useful for leftover items, and we're happy it enhanced your trip. Thank you for taking the time to share your experience with us.

5つ星のうち5の評価

the experiences during pick up and drop…

the experiences during pick up and drop off are seamless and we satisfied with the services. Especially amazed with new branch in Queesntown. Truly amazing view with Remarkables in background

2026年9月2日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Hi Imam, it really is an incredible location, and we are so pleased that you enjoyed it as much as we do! Thank you for sharing your experience with us.

5つ星のうち5の評価

As a first-time moA Great First-Time Motorhome Experiencetorhome user

As a first-time motorhome user, it was a great experience from the beginning. As the days went by, we became more comfortable and really enjoyed the experience. It was exciting to drive the motorhome and explore New Zealand, making our trip even more memorable.

The staff were great, friendly, and helpful, especially during the pick-up process. As first-time users, there were some parts of the motorhome that were not fully explained to us during pick-up. Since we had no previous experience, we also didn't know exactly what questions to ask or what we needed to know.

Fortunately, it was very helpful that Maui provides instructional videos online. Whenever we were unsure about something, we could refer to the videos, which made it much easier for us to understand how to operate and use the motorhome.

Returning the motorhome was also very smooth and hassle-free. A special thanks to Anne for making the return process so easy and pleasant.

We also really appreciated the comfortable waiting area and the complimentary freebies provided. These little touches made the overall experience even better.

Overall, it was a fantastic experience, and we are very happy with our first motorhome adventure. We would definitely consider using Maui again. Looking forward to being back very soon!

2026年8月25日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Hi Aldwin, thank you for choosing us for your first motorhome trip. It sounds like you had a wonderful. We're so pleased you found our videos helpful and that your confidence grew over the journey. Thank you for sharing your experience.

5つ星のうち4の評価

Caravan was fine except really should…

Caravan was fine except really should have an electrical outlet available on the counter.

Given we have week plus did think you were bing tight with proving single dish wash detergent and single roll of toilet paper.

2026年9月2日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Hi Michael, we appreciate your feedback regarding the electrical outlet and the starter supplies. We're always looking for ways to improve our service and layouts, and your feedback helps us do just that.

5つ星のうち3の評価

We booked the LDV campervan with the…

We booked the LDV campervan with the rooftop tent. While check-in was smooth and the van was generally in good condition, we ran into a safety issue right after leaving the depot: the rooftop tent wasn't properly secured and popped open while driving. We had to pull over on the pavement to try and secure it before returning to the branch to get it properly sorted.

2026年8月22日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

We sincerely apologise for the safety concern you experienced with the rooftop tent. We are very concerned to hear that it wasn't properly secured and caused such an inconvenience right after leaving our branch. We are reviewing our pre-departure checks to prevent this from happening again. Thank you for bringing this to our attention.

5つ星のうち5の評価

Excellent Experience with Apollo Motorhome Holidays.

We had a fantastic experience with Apollo Motorhome Holidays! From the easy booking process and airport pick-up to the friendly service and clear instructions when collecting the campervan, everything was smooth and stress-free.
The campervan was clean, comfortable and well equipped with everything we needed, including sheets, towels and cooking utensils. Returning the van was just as quick and easy, with a convenient transfer back to the airport.
The whole process was excellent from start to finish. Friendly staff, great service and a wonderful campervan experience. We would definitely recommend Apollo and use them again!

2026年8月4日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Hi Aline, thank you so much for your kind words. We are so pleased to hear you had an amazing experience with Apollo. We look forward to welcoming you back soon.

5つ星のうち5の評価

Everything was smooth from pick up the…

Everything was smooth from pick up the campervan to drop off, the staffs are very kind and they will explain everything you need to know. Their campervans was all maintained and clean as well. We had it for four days and we don't get any problem with it, make our holiday more fun and enjoyable. Thankyou! We will definetely recommend you guys to our friends and family. Will go back again soon!

2026年7月28日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Hi Dhanica, thank you for your lovely review! We are so pleased to hear that you had a fabulous time.

5つ星のうち3の評価

We had a very good experience

We had a very good experience. This is our second time renting campervan from Apollo. However this time the van given to us had issues which we had to face during our stay. I would request to please check the vehicle before.

2026年7月27日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Thank you for sharing your experience, Abheek. We are sorry to hear you had a few issues during your holiday.

5つ星のうち5の評価

Really great motorhome

Really great motorhome, relatively new and clean. Also the staff at the counter is really polite and helpful. Definetely will recommend Apollo for your next adventure.

2026年7月8日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Thank you Neeraj! We are so glad you had a great time!

5つ星のうち5の評価

We received good services when collect…

We received good services when collect & return of vehicle. Very detail introduction and demo on how to function the vechicle.

2026年5月27日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Great to hear! Thanks for your review.

5つ星のうち5の評価

Easy AF

Easy AF
Pick up and drop off + everything you need onboard.

2026年5月28日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Thanks for your 5-star review, Trudy. We are so happy to hear you found everything easy.

5つ星のうち5の評価

Inolvidable

La verdad es que la experiencia fue completamente satisfactoria, partiendo por la ubicación del local, muy cerca del aeropuerto. El personal, sobre todo las chilenas, todas encantadoras, excelente atención. Luego tuvimos un recorrido fantástico, sin inconvenientes en la motorhome, todo funcionó bien. Gracias Felicitaciones!

2026年5月21日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Thank you so much for your fabulous review! We are so pleased your Apollo holiday was a memorable experience!

5つ星のうち5の評価

An easy way to travel

A fun way to explore - convenience and flexibility for our itinerary was great!

2026年5月10日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Hi Jane, it sounds like you had an amazing time away. Thanks for your review!

5つ星のうち5の評価

Easy and convenient pickup

Pick up of the van was effortless and we loved the idea of a pantry to gather basics before the trip. Staff were helpful and knowledgable

2026年4月18日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Thanks for your review Deb! We are so pleased you took advantage of our 'pay it forward' pantry.

5つ星のうち5の評価

Friendly and helpful Staff

The staff were very friendly and helpful, both for pickup and drop off. The share cupboard is a terrific idea, it allowed us to take additional items, free of charge that other campers had left on completion of their respective trips. We also donated items that we had left over after ours.

2026年4月13日
Apollo Motorhome Holidays - Queenstown ロゴ

Apollo Motorhome Holidays - Queenstown からの回答

Thanks for your review Steve! Yes, our guests love our 'pay it forward' pantry. We're so happy you were able to grab some handy items for your trip. Thank you for leaving something for the next guest!

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