Eric,who served me today was very welcoming,friendly & accomodating & efficient too.He made my experience a very pleasant one earlier today.A big credit to Blacks.Thank you!😁👍
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レビュアーのコメントを見てみましょう
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... もっと見る
企業が回答しました
I visited Blacks in Aintree today looking to buy a base layer t shirt. There was a large variety of products and sizes to choose from and the staff made themselves available to help. Abbie was very he... もっと見る
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Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... もっと見る
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企業情報
Blacks - Aintree について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, 英国
- 01513 180615
4.8
優良
716件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Looking for Christmas presents
Popped into the store to look for a Christmas present. Grace was very helpful and explained about the offers that were currently on for certain products.
2024年12月6日
自発的なレビュー
Blacks - Aintree からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Excellent customer service from Adam in…
Excellent customer service from Adam in the Aintree Liverpool store.
Very helpful and polite
2024年12月3日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Extremely helpful & Fantastic service
Extremely helpful & Fantastic service.
By both ladies (Vicky & Emily) 💯
2024年11月30日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Jack sorted me out
Jack sorted me out, good customer service from all staff good selection of products
2024年11月28日
自発的なレビュー
Blacks - Aintree からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Black Friday bargains
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually sceptical about Black Friday deals, however I knew the price of both purchases had been genuinely reduced. Even better, we got Blue Light discount as well.
2024年11月26日
自発的なレビュー
Blacks - Aintree からの回答
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Odd Boots
I bought a pair of walking boots and a pair of walking shoes. When I got home I realised the boots had odd coloured cuffs. I returned the following day, so we could get a matching pair. It was swiftly rectified and a partial refund for the trouble. Happy with the customer service given by Martin
2024年11月24日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent help from staff member who…
Excellent help from staff member who was also very polite
2024年11月25日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Good to pop in and get a bargain
I went into Aintree Blacks today to buy a couple of men's fleeces. I was pleasantly surprised with the offers available in the store. I got to purchase 2 fleeces at a bargain for myself which I couldn't walk past.
Adam who served me was very helpful.
2024年11月19日
自発的なレビュー
Blacks - Aintree からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Tonight I was served by Vicky who had…
Tonight I was served by Vicky who had excellent customer service and went out of her way to help with an exchange for me. Thanks again.
2024年11月18日
自発的なレビュー
Blacks - Aintree からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Fantastic customer service from Vicki
Fantastic customer service from Vicki. I was buying a rucksack and she explains that the one that I had chosen was probably not robust enough for the job. She then looked to see whether I would be able to get a better deal.
2024年11月15日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Helpful staff
Went to Blacks in Aintree for a new Berghaus coat. Vicky was very helpful, price matched the coat to the online price, which was great and advised me of some half price cleaning and waterproofing products, which will come in handy in the future. Would happily recommend.
2024年11月15日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Good Staff
Good choice of equipment and all the staff very friendly & helpful, especially Grace, who put a jacket aside for me when the new delivery came in.
2024年11月12日
自発的なレビュー
Blacks - Aintree からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Vicky the sales assistant was very…
Vicky the sales assistant was very helpful, great customer service. I’ll be back!
2024年11月12日
自発的なレビュー
Blacks - Aintree からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Aintree store 10/10
Visited Blacks and I have to say the staff are always very helpful. On this occasion Vicky was super helpful especially with our son who has autism. Vicky was very helpful with looking for a coat and very patient with him which made the experience stress free for all of us. We are regular customers to the Aintree store and it is always 10/10 for us on service. Thank you
2024年11月11日
自発的なレビュー
Blacks - Aintree からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great customer service from Vicky
Great customer service from Vicky.
Loads of stock and good advice given whilst there. Surprised at how competitive the price was, the jacket I bought was cheaper than I expected. Highly recommended.
2024年11月11日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Blacks - Aintree からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Blacks - Aintree からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Visited to try and buy some walking…
Visited to try and buy some walking boots. Grace was very helpful and knew to size up on the Brasher boots. Helpful and friendly staff in store when trying on and purchasing walking trousers.
2024年11月3日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Vicky could not have been more helpful
Vicky could not have been more helpful. So nice. Thank you xx
2024年11月3日
自発的なレビュー
Blacks - Aintree からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
My visit to Aintree store was…
My visit to Aintree store was brilliant. Martin the assistant who served me, was very helpful suggesting another pair of shoes in addition to the one I was looking at. The other staff were also very polite and attentive..
2024年11月2日
自発的なレビュー
Blacks - Aintree からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
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