I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... もっと見る
企業が回答しました
I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... もっと見る
企業が回答しました
I HAD EXCELLENT EXPERT CUSTOMER CARE FROM ROBIN. HE KNEW ALL ABOUT THE ITEMS I WAS ENQUIRING ABOUT MEANING I COULD MAKE AN INFORMED CHOICE. I BOUGHT EXTRA ASSOCIATED GOODS BECAUSE I TRUSTED HIS ADVI... もっと見る
企業情報
Blacks - Bromley について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
65 High Street, BR1 1JY, Bromley, 英国
- 02036 758118
4.7
優良
428件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service
The lovely Kaitlyn helped us today. We were pushed for time with our parking meter and Kaitlyn worked quickly and efficiently. She was knowledgeable about products and stock and all delivered in a polite and cheery manner. Also overheard another staff member helping a customer with some great advice. Added bonus of my purchase being on sale. Thank you 🙏
2024年5月25日
自発的なレビュー
Blacks - Bromley からの回答
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Friendly and knowledgeable staff
Great service and staff were friendly and knowledgeable. Clare really helped me with sorting out stuff for my sons D of E camping expedition.
2024年4月23日
自発的なレビュー
Blacks - Bromley からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks - Bromley からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Blacks - Bromley からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Great experience at Blacks Bromley
Great experience at Blacks Bromley, Kent with great team and service from Kaitlyn & Josh!
2024年3月10日
自発的なレビュー
Blacks - Bromley からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Go to amber for excellent service.
I was met with a lovely smile from a young lady as soon as I entered on green. She directed me to what I needed and make it quick and efficient to amber. I believe the lady was called red. She was kind a sweet and help me on my way.
2024年5月7日
自発的なレビュー
Blacks - Bromley からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Staff friendly and attentive
Staff offered help within minutes when I entered the shop looking for shoes (Boots), their advice on sizes were good, they were attentive and friendly, making good eye contact
2024年5月5日
自発的なレビュー
Blacks - Bromley からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great range of clothing and accessories…
Great range of clothing and accessories and friendly helpful staff.
2024年5月6日
自発的なレビュー
Blacks - Bromley からの回答
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
We needed a new sleeping bag a rucksack…
We needed a new sleeping bag a rucksack the staff were very helpful and accommodating.
2024年5月4日
自発的なレビュー
Blacks - Bromley からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Blacks - Bromley からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Cate
This little lady helped me. At my age it’s hard to find a sweet and kind person that we take the time to explain as my hearing is not as good as it was. I think her name was cate. She definitely deserves the bonus.
2024年5月4日
自発的なレビュー
Blacks - Bromley からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Found a store to be extremely helpful…
Found a store to be extremely helpful and professional. The price was good and I was able to find everything I needed for my child’s DofE trip.
2024年5月4日
自発的なレビュー
Blacks - Bromley からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great customer service and great deal…
Great customer service and great deal on quality hiking boots
2024年5月1日
自発的なレビュー
Blacks - Bromley からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
The staff are so kind and helpful
The staff are so kind and helpful. I was preparing for a camp and I had no idea where to start from but the staff especially Robin and his team were patient in supporting me in picking some really useful camp items such as torch, bag, tent, etc.
Such super awesome staff.
Thank you 🤩.
2024年4月30日
自発的なレビュー
Blacks - Bromley からの回答
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Very good service
Very good service and balance between asking you if you need help but not pestering you. Knowledgeable about the product (rainproof jacket) and presented options well.
2024年4月25日
自発的なレビュー
Blacks - Bromley からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The attendant was really helpful
The attendant was really helpful, he tolerated my irritating son, they were well stocked and reasonably priced,
2024年4月28日
自発的なレビュー
Blacks - Bromley からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
My husband and I went into Bromley…
My husband and I went into Bromley store to look at men's trousers. Staff came and spoke to us and told us about other suitable items. We ended up buying 2 pairs of trousers and a ladies coat. Store was tidy and clean and all staff approachable and friendly- thank you all
2024年4月27日
自発的なレビュー
Blacks - Bromley からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Superb experience at Blacks in Bromley
Superb experience at Blacks in Bromley. The advice given was spot on. Clare was excellent. In fact, the whole team worked well and were professional and knowledgeable
2024年4月26日
自発的なレビュー
Blacks - Bromley からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
I went to return one of my online order…
I went to return one of my online order yesterday. I couldn’t fault their service in anyway? The staff ( Simon) was very helpful and instantly ordered me the right size without any fuss. Saved my time ordering another one on-line and paying the postage again. Well done!
2024年4月24日
自発的なレビュー
Blacks - Bromley からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Absolutely fantastic technical…
Absolutely fantastic technical knowledge by the tall male sales person. Best advice I have ever received on the fabric and technology of walking boots. Made the whole experience a delight.
2024年4月1日
自発的なレビュー
Blacks - Bromley からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
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