Blacks - Hull レビュー 305

TrustScore 5段階評価の5

4.9

Jameson Street, HU1 3JX Hull, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friend... もっと見る

企業が回答しました

5つ星のうち5の評価

Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great custo... もっと見る

企業が回答しました

5つ星のうち4の評価

The staff member who served me was good. She deserves five stars for helpfulness. The only reason I have given four stars is because the stock at the branch is limited by size. Catherine, who served... もっと見る

企業が回答しました

5つ星のうち5の評価

We went to the Blacks, Hull store to buy walking boots. Jess and Stuart gave great customer service. They were friendly and approachable. They advised on size and had excellent product knowledge resul... もっと見る

企業が回答しました


企業情報

  1. アウトドア衣料・用品店
  2. アクティブウェア店
  3. バッグと旅行かばんの店
  4. キャンプ用品店
  5. ランニング用品店
  6. 靴屋

Blacks - Hull について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

連絡先

4.9

優良

TrustScore 5段階評価の5

305件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

It was great staff pointed out something

It was great staff pointed out item's that I didn't know was there. To help me with my enquiries 👍

2026年1月20日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Buying a gas stove

Friendly, helpful and efficient service, thank you. Will keep coming

2025年6月29日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

5つ星のうち5の評価

Staff very friendly

Staff very friendly. Served quickly, item came from the stockroom. Very good prices and range of goods.

2025年5月21日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

5つ星のうち5の評価

It was very quick and well done and got…

It was very quick and well done and got more than I needed as i got snood which will get in the winter months

2025年3月8日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff. Had a long list to get through, lady in shop patient and recommended items

2025年2月19日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Lovely staff

Visited the store to buy hiking clothes/ kit for a hiking trip in 2 days time.
The staff were so lovely and helpful. Special mention to an employee called Catherine. I needed lots of little bits and she helped me throughout. She was extremely knowledgeable and understood my brief! Good quality and affordable. She made me feel confident in my purchases with 0 pressure to buy.
Thank you for making my last minuteness less stressful and my trip to the Scottish mountains more comfortable.

2025年2月15日
自発的なレビュー
5つ星のうち1の評価

Wasted trip into Hull!

I wanted to go and look for a new coat and hoody but when I went by at 4:10pm (21/1/25) the store was closed.

The lights were on but the shutter was down and door appeared locked but it had no sign in the window or anything to say why they were closed.

I had checked the website and it was supposed to be open until 5:30.
I was really disappointed because I wanted to spend some of my birthday money and I had made a trip to town specifically to visit the Blacks in Hull.

I am so disappointed as the store used to be a great place to visit but this has really made me think twice about using the store again.

2025年1月21日
自発的なレビュー
5つ星のうち5の評価

Extremely helpful and pleasant staff

Extremely helpful and pleasant staff. Quality purchase.
Not sure the receipt should show the full credit card number though.

2024年12月13日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

5つ星のうち5の評価

Super products!

Super products, but can be a bit expensive. I always buy when they have offers on.

2024年12月11日
Blacks - Hull ロゴ

Blacks - Hull からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

5つ星のうち5の評価

Brill

Excellent service and they always have what I need

2024年12月7日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Quick, casual, accommodating

As someone in need of size 13 walking shoes, I was pleased to find that, while they didn't have a *lot* of footwear in my size, I still had a few options. Staff was kind, casual, and kept the shoes I had my eye on on hand while I went elsewhere to see if I could find anything better (I could not, which is probably a green flag for Black's).

2024年11月28日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Great shop!

I’m sight impaired and required assistance picking a rucksack. Hugh, the shop assistant was extremely kind, accommodating and helpful. With his help I was able to try out multiple bags before finding the one that best suited my needs. I would definitely shop here again.

2024年11月18日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

5つ星のうち5の評価

Five Star Service From Hugh


I recently visited the Hull branch of Blacks with my son as he wanted to buy a pair of waterproof shoes for a trip to Sweden, and I couldn’t be more impressed with the service he received from Hugh. He was incredibly knowledgeable and gave fantastic advice on the best options for his needs. Hugh was also extremely patient, bringing out several pairs for him to try on until he found the perfect fit. His friendly and professional approach made the whole experience enjoyable and stress-free. He left feeling confident in his purchase, thanks to his expertise. Highly recommend visiting and asking for Hugh if you need any advice or help—five-star service all the way!

2024年11月16日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

5つ星のうち5の評価

Smiles go miles

I went in the Hull store today. I bought a pair of Berghaus hiking boots at a brilliant price may I add. A pair of Sealskinz all weather gloves also. We were served by a young lady called Jess. Who's customer service was outstanding. ( and I should know ) I was in retail management for twenty years. It's a pleasure to go in a store and recieve the care and attention that most people do not give these days. A lovely smile and chat rather then a grunt. Thank you will call again.

2024年11月14日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

5つ星のうち5の評価

Went in to blacks hull to purchase some…

Went in to blacks hull to purchase some shoes Sophie was very helpful and knowledgeable
Catherine was polite and friendly when she served me

2024年11月7日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Very helpful staff and a great product…

Very helpful staff and a great product range made my visit to Blacks Hull branch worthwhile. There was a sale on and I was very pleased when the assistant checked the price of some walking shoes for me and they had a great reduction from the usual price. I made a purchase of some Merrell Speed Strike 2 GTX and left the store very happy.

2024年11月6日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

5つ星のうち5の評価

Quality helpful staff of the Hull branch

Quality helpful service the staff of the Hull branch. Sonya in particular was very helpful in helping the Wife & I select the best footwear for a future trip to Scotland.

2024年10月16日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Fantastic customer service by Jess

Great all round shopping experience. Jess was very knowledgeable and helpful in helping me choose the products I wanted!
Good selection of styles and sizes too in the store

2024年10月13日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

5つ星のうち5の評価

Great little shop

Popped in again the other day for some new boots. Good range considering the size of the shop. The lad who helped get me the right size was the same who helped me find a bag a few weeks ago and was really friendly both times. Always top service.

2024年9月30日
自発的なレビュー
Blacks - Hull ロゴ

Blacks - Hull からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

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