Kiona was a friendly assistant, who showed knowledge of products I was interested in. She also advised me of a good place to get replacement trainers of the type I wear (trainers not available in her... もっと見る
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Hannah served us today - we were shopping for walking boots for my daughter for her D of E Award which would also be suitable for using in the snow. She was extremely helpful and knowledgeable and fri... もっと見る
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I went in looking for walking boots for a charity trek I am doing for Jersey Autism. Dillon was very patient snd gave me good advice with regards to what I needed and found me the perfect ones, I wore... もっと見る
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I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... もっと見る
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企業情報
Blacks - Jersey について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
連絡先
29-31 King Street, JE2 4WF, St Helier, Jersey, 英国
- 01539 760449
4.8
優良
425件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Purchased a rucksack today
Purchased a rucksack today, was served by Molly, highly educated in this field, gave superb advice, and a quality ,positive personality, an asset to your company
2026年8月2日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Excellent service from Kiona
Kiona was a friendly assistant, who showed knowledge of products I was interested in. She also advised me of a good place to get replacement trainers of the type I wear (trainers not available in her shop)
2026年7月10日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Pop into today to get some new walking…
Pop into today to get some new walking sandals, which l got at a nice price. I was served by a very very helpful young woman nothing was too much for her and she knew her job.Her name was Kiona ,very good customer service. Thank you Kiona 😊
2026年4月8日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Super
Super, polite and helpful assistant. Excellent choice of walking boots. Good value.
2026年3月13日
自発的なレビュー
Blacks - Jersey からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Excellent service…
My husband and I both needed new walking boots. Blacks had a good selection and Dylan was really helpful and cheerful. He was actually serving three people at once all needing different boots and sizes and he wasn’t fazed at all. Very pleasant experience! Thank you.
2026年3月12日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Good selection of quality footwear
Very pleased to replace my outdoor trainers and my hiking boots this morning. I have a good pair of Merrells and a pair of Salomons that have given me excellent service over the years so I simply needed to replace them with the new versions. Dylan was very helpful, especially with the Salomons, and knowledgeable too. A good shopping experience and I was on my way with my new footwear in no time.
2026年3月12日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Walking boots
I went in looking for walking boots for a charity trek I am doing for Jersey Autism. Dillon was very patient snd gave me good advice with regards to what I needed and found me the perfect ones, I wore over the weekend and it was like walking on air. Comfortable, well supported and waterproof ...., thank you, I will complete the trek through the Himalayas thanks to you! X
2026年2月11日
自発的なレビュー
Blacks - Jersey からの回答
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Nicola was great she showed me the best…
Nicola was great she showed me the best tents for my summer camping trip😀😀😀😀😀😀
2026年2月21日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Nicola was very great and helpful with…
Nicola was very great and helpful with assisting me on buying waterproof gear. She showed impeccable brand knowledge. I would love to shop here again.
2026年2月21日
自発的なレビュー
Blacks - Jersey からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Blacks - Jersey からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great service and respectable workers
Great service and respectable workers, was served by Dylan and my requests were efficiently and respectablely answered.
2026年1月30日
自発的なレビュー
Blacks - Jersey からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Friendly, helpful and swift!
Kiona was very helpful and knowledgeable with a warm and friendly demeanour.
Though my needs at the time were simple, she helped meet them swiftly and efficiently.
2026年1月28日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Blacks - Jersey からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Mariana / Great sales person
Mariana - excellent sales person great experience thank you very much leaving the island of Jersey with some superb hiking shoes
2026年1月28日
自発的なレビュー
Blacks - Jersey からの回答
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Friendly, honest and helpful
The staff in the blacks store today (21st of January 2026) were friendly and helpful while giving honest advice. Thank you both!
2026年1月21日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Shoddy service
So disappointed with this company. Ordered a garmin watch with next day delivery. Didn’t get a delivery notification so followed up with phone call. Was told all was ok but it will be a day late. An hour later order was cancelled , out of stock, but still for sale on website. Shoddy service. Do not use this company.
2026年1月6日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Kiona was so helpful
Kiona was so helpful. Like having a personal shopper and always brought me just what I wanted.
2025年11月21日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Just sat through an awkward situation…
Just sat through an awkward situation involving a customer being rude, however, sussy handled it proffesionally and gave me discount just for having to watch. Cant be happier with the service and product. Will deffently be back just based off service.
2025年9月21日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Anna was so helpful!
Anna was amazing! She was so helpful and we found the perfect shoes due to her :)
2025年9月2日
自発的なレビュー
Blacks - Jersey からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Blacks - Jersey からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
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