Dreams レビュー 

Couldn’t have asked for more from my experience with Andy at Dreams, he helped me pick a mattress perfect for my needs. His years of experience in the job was apparent, with the way he supported me through the whole process and going out of his way to be polite and friendly, and got me a hot drink both times I visited. He really gave me all the time I needed so I wasn’t feel rushed or pressured in my decision. A month later and the Tempur mattress I chose is no doubt one of the best purchases I’ve ever made! Thanks Andy!

Janette was amazing when we walked into Dreams Gateshead (Team Valley) for the first time with our little boy to find a bed frame and mattress. She took her time to help us choose a bed frame and a mattress that is very comfortable for both of us. Janette was super kind to our 4 year old and answered all his questions helping him settle and feel comfortable in the shop. We will definitely visit Dreams Gateshead again.

Katrina was very helpful in the full experience and made us feel comfortable and informed about the best products suited to me and my budget.

Solly had brilliant customer service. He provided us with a range of options and confidently advised us on the best products for us.

Jalal was great, very professional, made sure the discount was applied. Very friendly throughout, helped us understand what we need.

Tracey was a brilliant help, we loved the sleep match technology, it really helped us narrow the choice and choosing a mattress was a much easier decision!

Went in just to browse, but ended up buying a mattress! Thanks, Rylan, for making the whole process so easy and helping me choose the right one.

Great service, as always. The cup of tea we were provided with was also excellent. Thank you, Keanna.

Roshana was great. Really good experience

We had a great experience at the Reading store. Mr. Will was extremely helpful, professional, and gave us excellent advice throughout our purchase. His outstanding customer service made our visit truly enjoyable. Thank you, Will!

Phil was really helpful, clear and easy to buy from. Thank you.

Grant in the Perth store was fantastic at helping us find the perfect mattress for our unique needs. It is a shame the sleep match machine was not working but his knowledge and experience meant we could still purchase today.

Update on the review I sent on the 29th June 2026 about the service I received from Dreams , I now wish to retract my statement and thoughts about the service as I have now received the BEST I have ever had from any company . Firstly I cannot praise the customer service from the Escalation team leader Peter Lally who read my first review about the service and mattress I had been given, Peter got in touch with me and without hesitation told me to choose another mattress of my choice up to or below what I paid and he would personally make the order and get it delivered and make a refund on the difference if cheaper. The new mattress has been delivered within 10 days and just awaiting the refund which will take between 7 to 10 days. The mattress is a Fowey medium to firm and is perfect, best rest and sleep we’ve had in a long time. I can only thank Peter and the Dream Team who made this possible.

Very good service

Especially from Uncle guided me really well.

We had a great experience buying from Feather and Black in Kingston!
Channel helped us choose the perfect mattress while Joshua and team were so personable and engaged with our children so we could make the right decision without any pressure!
Amazing staff and the mattress feels like a bonus!

Good service

Great service

Very knowledgeable and excellent service! Would highly recommend

Wonderful service from Natalya who properly advised us on selection of our bed! We are looking forward to delivery and will definitely will be returning again, thank you so much!