⭐⭐⭐⭐⭐ Absolutely amazing service! “Prince was so wonderful – genuinely kind, patient and extremely helpful from start to finish. He took all the time to help me choose exactly the right mattress... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Buying a sofa and beds that meets all requirements is extremely daunting, but Calvin made it effortless. He was well informed, high intelligence and patient. I couldn’t wish for anyone better, as ass... もっと見る
We purchased a mattress last month, was delivered yesterday. From beginning to end great service received. From purchasing in Colchester store served by Keanna, who greeted us, made us a coffee showed... もっと見る
The staff in the Mallard Road Bournemouth Dreams store were excellent. Kieran greeted us and offered us tea/coffee and listened carefully to what we were looking for, then showed us a range of mattres... もっと見る
企業情報
当該企業による記述
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
当該企業による記述

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
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顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Went in thinking Dreams was a cheap…
Went in thinking Dreams was a cheap discount store but was knocked out by the technology and the brilliant service given by the store manager whose name I think was Geoff(this was the truro branch)
This is is a fantastic store
As for the prices they were brilliant too
Great service at the Metro Centre store…
Great service at the Metro Centre store from Jane. Knowledgable and didn’t feel like we were being sold to. Free to make an informed choice.
Outstanding customer service at Dreams King’ Lynn
We had an outstanding experience at Dreams King's Lynn. From the moment we walked in, Lucie made us feel welcome by offering us refreshments and taking the time to understand exactly what we were looking for.
She patiently guided us through the wide range of mattresses, explaining the differences between each one and helping us find the best option to suit our needs. At no point did we feel rushed or pressured, and her knowledge and professionalism made the whole experience enjoyable.
Lucie also took us through the payment process, clearly explaining every step, the finance options available, and the delivery choices to ensure our mattress would arrive safely.
A special thank you to Kieth as well, who was friendly, welcoming, and equally helpful throughout on our previous visit.
We've visited several Dreams stores, and it's fair to say that the customer service at Dreams King's Lynn has been the best by far. The team went above and beyond to make our experience a positive one, and we wouldn't hesitate to recommend them to anyone looking for a new mattress.
Emma at the Salisbury store was very…
Emma at the Salisbury store was very helpful and attentive when we came in to choose a new mattress.
I was served by jasmin at the Blyth…
I was served by jasmin at the Blyth branch ,I was astounded at how good the service was in store ,I won’t buy anywhere else ,5 ⭐️ service ,was even offered a cuppa and biscuit and used the amazing sleep match ,thank you :)
Excellent Service
We received an excellent and thorough service from Eve at the Tollgate store. She was patient and provided lots of useful information to help us find the best mattress for our needs.
Had Steve as our Salesman very friendly…
Had Steve as our Salesman very friendly and did a good Job at finding our Mattress
Very pleased
Javid helped me get a great bed
Javid helped me get a great bed! Can't wait to try it.
Plenty of options presented to me and he's very friendly.
He should get promoted
Janette at Gateshead was brilliant with…
Janette at Gateshead was brilliant with our son.
Jeanette from Gateshead store was…
Jeanette from Gateshead store was brilliant: she was so helpful and kind and really took time to understand what we wanted and help us find it. Highly recommended
Amazing advice and service given from…
Amazing advice and service given from Ivona in Westdrayton branch, thankyou again
Commendation for exceptional service- Adiba
Called the Dreams customer service to fix an order. Adiba showed up on the other end of the call. She was incredibly intelligent, professional, patient, and proactive. She resolved all my issues efficiently and with a genuinely caring attitude that turned a frustrating experience into a positive one any customer could possibly dream of. Her dedication is a true asset to the Dreams team.
I couldn't be more grateful for her politeness and kindness.
BW.
Tobechi
Nottingham
Amazing!
Amazing!, sleep match experience was amazing help to find the right mattress! Secret was amazing help!
We were looking for a new mattress but…
We were looking for a new mattress but didn’t know what to look for. Rob was very helpful and knowledgeable. He put us on the machine and helped us try a few mattresses until we found the one we felt right for us.
great advise
Calvin gave great advise on how to pick our mattress. He explained everything clearly and answered all our questions.
Bournemouth Mallard Road Dreams Store.
The staff in the Mallard Road Bournemouth Dreams store were excellent. Kieran greeted us and offered us tea/coffee and listened carefully to what we were looking for, then showed us a range of mattresses for comparison and waited patiently while we tried them all. He explained the differences clearly and showed and told us all about the bed we had chosen from their website. We discussed the delivery and old items disposal options and the breakdown of all the costs. The whole experience was a pleasure throughout, and we would not hesitate to recommend them.
Thank you to Carl for all the help…
Thank you to Carl for all the help finding a mattress today. Super informative and helpful throughout the whole thing!
Very helpful and not pushy at all
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