Just been to Ernest Jones at Whitely and received excellent service from George, who re-set my watch which other people struggled with. He was very knowledgeable and polite, providing excellent tuiti... もっと見る
所在地
所在地を変更UNIT E9B WHITELEY SHOPPING CENTRE, WHITELEY WAY, PO15 7PD FAREHAM, Whiteley, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ladies in Whiteley store couldn't have been more helpful. Online service did exactly what it said it would.
Bought a replacement link for gold St Christopher from them. After a few months the link simply broke, not yanked or anything, just broke while sitting down. Took back in, was sent away & informed the... もっと見る
企業が回答しました
Berr we y helpful when purchasing a watch and adjusting bracelet.
企業情報
Ernest Jones - FAREHAM Unit について
当該企業による記述
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
連絡先
UNIT E9B WHITELEY SHOPPING CENTRE, WHITELEY WAY, PO15 7PD, FAREHAM, Whiteley, 英国
- 01489580941
2.3
期待以下
8件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My wife's wedding ring needed resizing…
My wife's wedding ring needed resizing prior to our wedding.
That seemed to go quite smoothly. However, shortly after the wedding the ring split. We took it back to the store where they said they would get a workshop to do a repair. We were surprised to learn that the workshop decided my wife had damaged the ring herself despite the fact her engagement ring which was more delicate and sits adjacent on her finger to the wedding ring was not damaged.
After a bit of pressure, they agreed to do us a favour and make the repair for free. Despite the fact the rent is only 4 months old at most and completely ignoring the fact the ring has already undergone work when it was resized and that that was potentially more likely cause of the ring breaking.
That was 10 weeks ago. We've had very poor communication. The store have never rang us. We have always had to ring them. We finally
had a text to say the ring is ready. The company seem to not care a jot, that a wedding ring is probably the most important item that they sell to their customers. We've been on our honeymoon. Had our first Christmas and valentine's Day as a married couple without the ring.
They did not want to hear about a refund or compensation as they truly seem to believe they are doing us the favour.
Avoid avoid avoid.
2026年2月26日
自発的なレビュー
Ernest Jones - FAREHAM Unit からの回答
Hi, We regret to hear about the issues with the ring repair and the poor communication you've experienced. We appreciate you bringing this to our attention. If you would like to discuss the matter further, please call customer service on 0800 458 1065 and choose option 3 and quote case number 2765645. Kind Regards Danielle
Expensive jewelery but cheaply made
Expensive jewelery but cheaply made. Will guarantee to break on you. 5 necklaces later still paying insurence due to poor quality of gold and still being fobbed off with excuses to not refund me!
2025年9月15日
自発的なレビュー
Ernest Jones - FAREHAM Unit からの回答
Hi Mia, thanks for your feedback. Please give us a call on 08004581066 with your case reference 02693286 and we will assist. Kind regards Elaine
Bought a replacement link for gold St…
Bought a replacement link for gold St Christopher from them. After a few months the link simply broke, not yanked or anything, just broke while sitting down. Took back in, was sent away & informed they would not replace as analysis showed it had been yanked???I have bought wedding rings, had jewellery re-sized with them etc, etc in the past. Never had a problem. Will never use again, absolutely shoddy workmanship and non existent aftercare.
2025年8月30日
自発的なレビュー
Ernest Jones - FAREHAM Unit からの回答
Hi Adie,
Thank you for getting in touch with us and I am disappointed to learn there is an issue with the St Christopher you had purchased.
To help us better understand what has happened, we would like the opportunity to discuss this further with you. When it is convenient, please call us on 0800 458 1066 (opt 3), your case number is CS2688001.
Kind regards,
Beck
Just been to Ernest Jones at Whitely…
Just been to Ernest Jones at Whitely and received excellent service from George, who re-set my watch which other people struggled with. He was very knowledgeable and polite, providing excellent tuition on how to re-programme my watch in the future.
2024年8月17日
自発的なレビュー
Ladies in Whiteley store couldn't have…
Ladies in Whiteley store couldn't have been more helpful.
Online service did exactly what it said it would.
2021年6月25日
Staff really helpful
2021年6月3日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。