Hippo Motor Group レビュー 

I live in Northern Ireland and have been sold a dodgy car . 13 weeks since the car I purchased from Hippo motor group broke down , it’s been an absolute circus. On the last review , Chris Stone the manager contacted me and told me he would take over my issue and get it resolved , as of yet nothing has been resolved. They sent an independent Company to do a diagnosis (11 weeks later after being told it would take 3 weeks to get Ace the company they use to come here, they could have been here 3 times since I first notified them of the issue ) as yet no report has been given that was a week ago . These guys have kept me holding on and holding on , I have been on the phone daily for weeks and emails daily , I’ve even contacted my solicitor. I have done everything in my power to get this resolved . I will be going to social media to do a video on this next if this is not resolved this week , as I do believe this is great content the consumers will love to watch.

Great welcome and support with the hand over of my new BMW. Would highly recommend.

Just purchased a new car Chery TIGGO really pleased with process start to finish. Alan who delivered the car was professional, informative and helpful.

James, Liam and the tram were very helpful. Very knowledgeable guys and patient. They don't push you for anything they just help you. Fantastic service. Well definitely recommend to anyone.

Sam in Sales was always helpful, ecplained things well. Mark Cottam who delivered the car to me today was truly amazing. So helpful and kind. I would recommend Sam and Mark to everyone.

Just received my car delivered by employee Paul who carried out everything in a kind and professional manner.

Car was delivered today by David L , was great and was very happy with car . Had such a great experience so far . Until tonight cars engine management light came on . I am hoping this can rectified quickly , as I live in Scotland and need my car . And can’t take it back to Blackburn to garage . Waiting to hear back from office as it was shut when light came on . Got a1 warranty with car , so hoping this will be a speedy and fast problem resolved

Really helpful from start to finish, Ben answered all my questions and helped me keep the cost down and maximise the deposit from my old car to keep the monthly payment down. Matt was really helpful and answered all my questions on pick up, thank you

Promised help with a faulty car—then weeks of chasing

I collected my Range Rover Evoque from Hippo on 5 September 2026. A warning light appeared almost immediately. I contacted Hippo by email and phone and was advised to take it to a garage, with assurances that they would cover the cost.

The matter was then referred to a warranty company, even though I had reported the fault immediately after collection. What followed was approximately two weeks of chasing between Hippo, the warranty provider, the garage and the finance company, forwarding information and trying to get everything approved.

The coolant level also dropped, and I was advised not to drive the vehicle. I was left without transport during that period, and no courtesy car was provided.

The £1,207.27 quoted repair has now been authorised, which I acknowledge. However, the required repair kit is on back order with no confirmed delivery date, and the coolant leak remains unresolved. I have also been told to pay the garage myself and then claim reimbursement. That is not the straightforward resolution I expected when told the costs would be covered.

My partner is due to give birth on 27 October. I have repeatedly explained our need for reliable transport, but I still have no repaired vehicle or confirmed completion date.

I understand that parts shortages happen. My complaint is about the support and communication around that delay, the payment arrangements, and the amount of chasing required from me.

I bought a family car. Somehow, I ended up with an unpaid job coordinating its repairs.

I have now requested rejection of the vehicle and am awaiting a decision. As of 18 October 2026, the matter remains unresolved, and I have lost confidence in Hippo’s aftersales service.

Before buying, I would strongly recommend asking what happens if a fault appears immediately, who pays the garage directly, and what support is available if the vehicle cannot be driven for weeks.

A dealership’s service matters most when something goes wrong. In my experience, Hippo has fallen badly short.

I will update this review when the matter is resolved.

I had a very poor experience with this dealership. I paid a £7,000 deposit, but the car was in bad condition, with a door seal that needed replacing and brakes that were abysmal. I took the vehicle to other MOT centres, where I was told it would not have passed an MOT in its condition.
In the end, I had no choice but to return the car. But 4 werks later the car still on the road side,The dealership then offered me the same deal on a different vehicle and said they would cover the £1,500 difference. However, after reviewing the contract, I discovered they had added another 12 months to the finance agreement, meaning I would have ended up paying more for the car overall.
I found the whole experience extremely disappointing. I expected a roadworthy vehicle, transparent finance terms and honest customer service. Instead, I was left feeling misled and dissatisfied. I would strongly advise anyone considering buying a car from this dealership to inspect the vehicle thoroughly and check every detail of the finance agreement before signing anything.

Very easy and simple, Daniel sorted everything and kept me up to date for someone who wants simplicity, efficiency and isn’t really interested in cars- he was able to simplify everything for me and get it sorted quickly.
Very communicative ! Thank you

Matt was so friendly And thorough! And again took me through everything clearly thank so much

Very good experience matthew has been friendly and helpful. Welcomed me and my wife great service

Extremely professional & pleasant to deal with.

Mark cottam delivered my car today and was very professional and polite! Very pleased!

Absolutely brilliant service from start to finish. Everything was done by them. All we had to do was turn up and drive away.
Matthew Curtis was our handover guy. Highly recommend.

The Hippo team provided excellent customer service. Zac and Matt made the process easy from start to finish. I am a very pleased customer.

Smooth and professional transaction.
The only down side would be that the car had no gas in , only 15 miles on it to go🙂

I recently purchased my Tesla through Hippo Motor Group, and I couldn't be happier with the entire experience. From start to finish, the process was seamless, easy, and completely hassle-free.
A massive special thank you to Matthew and Rebecca, who were both absolutely exceptional. They made what can often be a stressful process feel entirely straightforward. They were professional, friendly, clear in their communication, and answered every question I had with total patience and efficiency.
Everything was handled so smoothly that picking up my Tesla was an absolute joy. If you’re looking to buy a car with total peace of mind and top-tier customer service, I highly recommend Hippo Motor Group and the fantastic team of Matthew and Rebecca!

I have had nothing less than exceptional service from Duncan. I have had one of the worse weeks after having a car accident against an artic lorry. My car was written off beyond repair and Duncan has sorted my new car without any stress or headache. My car order is in and I should receive my new car soon thanks to Duncan. I can not thank him enough for making this stress free, efficient and quick. Thank you so much :).
Hayley.

Had a great experience getting my new car sorted. Friendly staff. Thanks Tristan and Fabio!