Hippo Motor Group レビュー 

We arranged to pick our car up on Tuesday morning at 11.00 but had to wait over 2 hours as it wasn't ready Finally sat down with the salesman who was-quite rude when I said could I pay with my card as I don't do Internet banking, my choice . He said twice well why dont
you do Internet banking then came back with a card machine when I asked for a manager . He kept saying I just want to go for my dinner !! Well we were hungry and thirsty too after waiting so long . We spent £23 ,000 on a car and we're treated like that not good customer service . We noticed alot of road noise so took it to national tyres today and the man said the 2 front tyres were very cheap unbranded budget tyres not what you expect on a Mercedes so now we've got to buy 2 new ones at a cost of £400 !! I will never deal with this company again worst experience ever

Very friendly and helpful dealing with customers. Warner Scholtz sorted me out with the right deal and helped me get the vehicle I wanted. Very good customer service, keep it up. I would highly recommend anyone to deal with him when purchasing a vehicle.

Hippo Peterborough. Shocking experience. I identified a car which met with my needs, Initial communication was good and even received a video albeit avoiding showing the damage to alloys, internal trim, boot and serious bonnet chips, 3 different tyre makes etc which became apparent during my physical inspection. Prior to inspection of the car I received no replies to requests for information re chips, scratches, dents to body work, trim or wheels. I paid the £99 reservation fee and having traveled to view the car, as mentioned above it was clearly badly mistreated by the previous company owners, the Salesman played issues down and had every excuse in the book for the reasons the car was in this condition. I was annoyed having travelled some distance to view the car, that its issues were not in the description or mentioned in a reply e mail etc. I raised these concerns and was made to feel my expectations of a 2yr old car having done 16K miles were unrealistic and its condition might be acceptable to others. I now know why the car hasn’t sold and it’s been on their books for so long. I would avoid Hippo and recommend greater honesty in representation cars condition. I still await my £99 “fully refundable” reservation fee.

Josh was a great help when collecting my car

Josh was brilliant. From exchange to collection, completely hassle free. Would highly recommend.

Liam did a great handover and sorted a few minor issues I had with vehicle. Thanks for all your help Liam great job.

The staff at hippo group have been fantastic from start to finish, really pleased and impressed with the service I received.
Especially George and Liam, can not thank you guys enough.

I couldn’t recommend Matt from Peterborough and Joanne from Blackburn enough, I will definitely be coming back to Hippo Motor group In the future!

Fantastic service! Very helpful, would definitely come back again.

Liam was fantastic and formative great help and I felt at ease, will definitely recommend

Excellent Customer Service, helpful throughout the leasing process. Would recommend to anyone

Great communication all the way Morgan is a great asset to your company and so througher I got it all sorted in a week.
Thankyou so much .
If all customer services are like yours wow it would be great...
Thanks again
Chris Rose

Really good customer service from Harvie and Matt, made everything very easy and relaxed. Looked into this a few months earlier but let me decide in my own time, never felt pressured

Hi again ,

Awful , car broke down 10 days after 3 months of buying the car , the after sales team are dreadful, I am dealing with Shanon she won’t put me in line with the manager after asking repeatedly for the past 2 weeks . They keep palming me off . Won’t call me back or reply to my emails. Never again !!! I’ve bought cars in Land Rover York and had a fantastic experience they unlike hippo pride them selves with fantastic customer care. I am still awaiting a call back from the manager and please do call me when you see this . Shanon has all my details . It’s the black Range Rover evouge , 2020 MF20TCO regards lee Ann

Raphael and Matt, we're most helpful regarding the supply of a replacement car almost identical to the 640i that had been written off

We had a genuinely excellent experience buying our Kia EV6 from Hippo Peterborough, and a huge part of that was down to Chris and Lewis.
From the outset, both of them were friendly, straightforward and incredibly helpful. There was never any pressure, just a real sense that they wanted us to be completely happy with the car and confident about the whole purchase. Chris in particular went above and beyond to make everything easy for us, answering questions, sorting out the details and making the whole process feel very personal rather than just another car sale.
Lewis was equally helpful and professional, and between them they made what can sometimes be a stressful experience remarkably easy and enjoyable.
We absolutely love the EV6 and came away feeling that we had been very well looked after from start to finish. Good customer service is easy to promise, but Chris and Lewis actually delivered it.
We would have no hesitation whatsoever in recommending Hippo Peterborough, and especially Chris and Lewis. A very well-deserved five stars from us.

The person I dealt with , Warner , who was very polite, he was not pushy at all and replied to all my questions, he was very professional and informative. It was very straight forward and I would recommend hippo and particularly Warner for the service.
Thank you

Good communication from Olivia when making enquiries re a Range Rover Evoke. Pick up from Blackburn all went very smoothly. However I have had a transmission problem and whistling noise coming from the ventilation system. I had the 3 month warranty with A1 issued by HIPPO. On contacting them I became very disillusioned with their service. I was initially told to contact a local Independent garage. Not to go through a main dealer as they don't deal with them. I contacted several independent garages and the response from each was the same: we do not deal with warranty work as very problematic i.e never answer the phone, query work involved, delay payment. On ringing A1 back and explaining the issue I was told they had accounts with Halfords and Quick Fit and to ring them. Both informed me they do not do transmission work. Upto now all this ringing round has taken 90 minutes. The 3rd call through to A1 I was told to go online and search the website: good garage. I selected two garages from this and again was told they do not do warranty work. By now I was extremely frustrated and on my final call to A1 I was put on hold for 17 minutes when they came back with a company in Stockport. I contacted them - they were prepared to do investigate the issues for me but could not do this until 11/09/2026. This has all resulted in me arranging and paying for the repairs myself. To say I am extremely disappointed is an understatement-the warranty is completely worthless!

Liam and George really made our experience very seamless. They helped us with all our queries and helped us find a really nice car. Really pleased with the customer service and speed of service. Would highly recommend!!