I would have originally given a much lower rating as my car was returned with a sub standard repair to the bumper and an engine warning light. I contacted IRG at Pontypridd and spoke with the manager... ãã£ãšèŠã
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Totally professional organisation left me with a lot of confidence in the high standard of work, that was completed surprisingly quickly considering the amount of damage caused by the incident. They... ãã£ãšèŠã
Dropped car off for body work repairs following a very efficient in person quotation. Car is now like new. Difficult colour to match but so well done. Finished early and efficiently communicated this... ãã£ãšèŠã
just had our car delivered after an extensive repair after a lorry went in to our stationary car. it looks like a new car, its immaculate, so pleased. the whole experience with IRG has been very pos... ãã£ãšèŠã
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iRG Repair Group is an independent network of vehicle accident repair centres and bodyshops serving customers across South Wales and Herefordshire. Our locations are in Cardiff, Pontypridd, Merthyr Tydfil, Bridgend, Newport and Hereford. Reviews on this Trustpilot profile may relate to customer experiences at any of these six iRG repair centres. We repair accident-damaged cars, vans and light commercial vehicles for private motorists, insurance companies, fleet operators and business customers. From minor dents, scratches and paint damage to extensive body and structural repairs, our trained technicians use modern equipment and approved repair methods to restore vehicles safely and professionally. Our Cardiff centre is approved for Stellantis brandsâincluding Abarth, Alfa Romeo, Citroën, DS Automobiles, Fiat, Fiat Professional, Jeep, Leapmotor, Peugeot and Vauxhallâas well as BYD and Volkswagen Group vehicles. Hereford is approved for Ford and BYD repairs, while Merthyr Tydfil is a Nissan-approved accident repair centre. Bridgend is an NFU Mutual Select Repairer, and Pontypridd specialises in accident and body repairs for vans and light commercial vehicles. Services available across our network include vehicle accident and body repairs, insurance repairs, diagnostics, aluminium and fibreglass repairs, four-wheel alignment, tyre replacement, alloy wheel refurbishment, glass replacement and express same-day repairs. Available services and manufacturer approvals vary by location. Our teams aim to make the repair process as straightforward as possible, keeping customers informed from the initial assessment through to completion. If you leave a review, please mention whether you visited iRG Cardiff, Pontypridd, Merthyr Tydfil, Bridgend, Newport or Hereford so we can recognise the correct team and respond appropriately.
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Whittle Road, Cardiff, CF11 8AT, è±åœ
- 03332 005817
- info@i-r-g.co.uk
- www.innovativerepairgroup.com
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A great outcome in the end
I would have originally given a much lower rating as my car was returned with a sub standard repair to the bumper and an engine warning light. I contacted IRG at Pontypridd and spoke with the manager Callum. He was extremely apologetic and said he wanted the opportunity to put this right. They booked the car straight back in and provided a courtesy car. The car was returned in a better state than it was before my accident! A very high standard of repair and cannot fault their effort to put things right, admitting the fault. Callum showed me around the vehicle making sure I was satisfied. Would definitely use their services again, hence a 5 star review now.
Job well doneâŠ
I am delighted with the work carried out on my car which was returned in superb condition looking like a new car. IRG posted regular vehicle repair reviews which was greatly appreciated. Ellie on reception was extremely pleasant & helpful. An excellent company to deal with.
Excellent all round service
Excellent all round. Polite and friendly and helpful.
irg Newport repair to my car
Irg Newport repaired my car and I was very pleased with the attentiveness and quality of of work from the staff
Totally professional organisation leftâŠ
Totally professional organisation left me with
a lot of confidence in the high standard of work, that was completed surprisingly quickly considering the amount of damage caused by the incident. They kept me updated on the progress and informed me when the job was completed. They were courteous efficient and work to an exceptional standard. When
I collected the car you could not tell the car had been damaged remarkable
Discovery repairâŠ
Very efficient company from start to finish.From the moment we booked it in and delivered my discovery i was kept informed on progress and the expect date of completion. Excellent repair ,thank you nigel
Great Company
First class repair and excellent communication. This company understands customer services and i would recommend to anybody.
Very happy with IRG cardiff they fixedâŠ
Very happy with IRG cardiff they fixed the repairs to my car and looks brand new im very happy. They were very helpful and a lovely team. Well recommended Thank you very much ð
Gents doing things right
Lewis Joe and the others were always professional and kept me informed at every stage.
Highly recommend
Great service and very helpful
I had what I thought were window alignment issues with my Audi TT frameless windows. I went to IRG on a recommendation and they fitted me in within 24hrs to drop the car off for a diagnosis. They confirmed the price beforehand. On inspection, they found that the doors had dropped slightly and they rectified this along with the windows for a perfect finish. They also kept to the original price, so no nasty shocks. Any Audi TT owners with window issues or door drop, I would highly recommend IRG!
Fast friendly staff and an excellent job
Fast friendly staff and an excellent job
Wouldnât recommend
Wouldnât recommend, told me the parts ordered in would take 4-6 weeks and theyâll let me know when they come and would have started it but they didnât. Women rung me yesterday stuck up. Attitude that the courtesy car 24 hours to bring back knows had vulnerable people that use the car and mini vallet where by
Car went in for a repair
Car went in for a repair, found the staff very friendly and professional. Kept me informed regularly the person who dealt with myself was lauren.
Also the driver who picked the car up and delivered it back was really helpful one nice bloke lol 10/10 great survive ð.
Very friendly and knowledgeable
Very friendly and knowledgeable, excellent communication throughout, excellent repair, car returned spotlessly clean. Thank you
My Audi Q2 was hit by a stone on theâŠ
My Audi Q2 was hit by a stone on the motorway.Damage to the bonnet an grill.My insurance instructed IRG to repair.A few teething problems with communication but rectified by senior management.Got my car back today an happy with IRG.Would recommend.
Lovely people felt very welcome
Lovely people felt very welcome
First class repair from a local company
Very friendly staff who kept us informed at every stage of the repair. The repair was completed to a very high standard and the car looks as good as new. Having a courtesy car while the work was being done allowed us to carry on with life. Would be happy to recommend their services to someone else. Thanks very much for all your help and getting us back on the road.
Staff super polite and helpfulâŠ
Staff super polite and helpful communication was superb and they did a top class job quickly and efficiently ð
Very good service form the IRG teamâŠ
Very good service form the IRG team from start to end. My car was involved in a minor accident and my insurance company selected IRG. They were great at communications with the vehicle being collected & dropped off (and it has also been cleaned with was nice).
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