IVARIO UK ロゎ
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IVARIO UK レビュヌ 

7
•
TrustScore 5段階評䟡の4

4.2

研究所
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䌁業情報

  1. 研究所

圓該䌁業による蚘述

For the sake of health: we make scientific laboratory expertise accessible to everyone. As Europe's leading online provider of health analyses for living and working spaces, we support our customers every day with our expertise in the areas of water, mould, asbestos and soil analysis. We use the possibilities of digitalisation to achieve maximum simplicity and efficiency for our customers: A safe home or workplace in just a few simple steps thanks to IVARIO! IVARIO is part of the GBA Group, an international life science company.

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4.2

ほが満足

TrustScore 5段階評䟡の4

7件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

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4.2

すべおのレビュヌ

(7)

過去12か月のレビュヌ数: 1件

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5぀星のうち5の評䟡

Excellent product and lab service

Excellent product and lab service! The information provided with pack (petri and leaflets) is very user-friendly and well explained. No need for printer - QR code shown to royal mail post office suffices - and the return of analysis results is pretty efficient, within their timeline. Great communication throughout and very high quality. I would recommend to anyone and will likely repurchase in the future.

2024幎9月9日
自発的なレビュヌ
5぀星のうち1の評䟡

Untrustworthy business and terrible customer service

We purchased a water test kit that promised results in under 7 days. When we did not get the results on time, we contacted the customer service team who were unable to deal with our complaint and claimed that results should be expected 7 days after arriving at their laboratory in Germany. This is clearly not what they advertised on their website. Customer services would not refund so we went out of our way by making contact with their CEO via LinkedIn. He didn’t manage to help all that much. Whilst we have the results (they took over 3 weeks to arrive), we feel cheated and that this company could not care less. I would not recommend this business to anybody.

2024幎4月4日
自発的なレビュヌ
IVARIO UK ロゎ

IVARIO UK からの回答

Hello T Adams,

Thanks for your review. Your feedback ist very important to us and we will review our processes and communication. In any case, we regret that you are not satisfied with our service. Our customer service representatives have been in close contact with you and have informed you that we would like to find a satisfactory solution for you, but that we would have had to wait for the analysis values regarding the extended transport time and the possibly increased total bacterial count values before we could have taken any further steps. Please note that the express analysis only applies to the analysis time and not to the transport time. The results were provided within the specified time, as national holidays cannot be counted as working days. After your results were available, we nevertheless refunded the express fee immediately as a gesture of goodwill and advised you on your results. If you would like further advice on this, please do not hesitate to contact us.

Best regards,

The IVARIO Team

5぀星のうち4の評䟡

Very good straightforward service, a bit slower than advertised

Good solid service overall. They tested the water as required, their delivery and pickup arrangements were simple and effortless (other companies take note), the lab result was very clear to follow, and their customer support is prompt and sensible. I would completely trust them again for non-urgent work.

They didn't meet their advertised "ten days" turnaround. They took 13 days to process my sample: 7 in the lab, and an unexplained 6 days between postal delivery and the start of lab work.

They had some glitches in their handling of the samples but I think that was a one-off and that's where their good customer service kicked in so I'm okay with it.

2023幎6月20日
自発的なレビュヌ

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