Apparently Key-Me uses subcontractor locksmiths. They get a call, farm out the work to whomever is available. Had issues with the locksmith service that they failed to rectify to my satisfact... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Customer Service from 1st phone call to after service was completed was excellent. Communication with texts on updates of technicians arrival, on point! The technician even called and gave me an estim... もっと見る
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I should have asked around for a local locksmith and saved myself about $100. The actual locksmith was insanely quick and friendly. I took his information to use if I am ever in the area again and nee... もっと見る
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Darren, the tech who performed the work was professional and clearly explained the processes he would use and all prices that would be charged, based on my choices. Darren also followed up as pro... もっと見る
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企業情報
当該企業による記述
KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.
連絡先
3.3
まあまあ
4416件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I gave the locksmith 170 he took a 20…
I gave the locksmith 170 he took a 20 out of it and said i gave him 150 i gave him 190 at the end of it all and he then told me he was gonna tell his company i paid 130
2026年9月10日
自発的なレビュー
The locksmith arrived quickly and was…
The locksmith arrived quickly and was super kind and helpful.
2026年9月4日
Came straight to my rescue when my key…
Came straight to my rescue when my key fob completely stopped working.
2026年9月10日
自発的なレビュー
Excellent service
Excellent service. Jason was professional, nice and efficient. I had a new key (programmed) in 15 minutes.
2026年9月9日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
KeyMe Locksmiths からの回答
ROBERT Holmes,
We're so glad to hear our serviceman provided you with such a positive and professional experience. We truly appreciate your kind feedback!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
KeyMe Locksmiths からの回答
conner robertson,
We're so glad to hear our technician provided such a positive and cool experience for you. We truly appreciate your kind words!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
KeyMe Locksmiths からの回答
Ana Velazquez,
We are so glad we could provide you with fast and helpful service. Thank you for your wonderful feedback!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Awesome service
Awesome service, best price i was quoted and it didn't change upon arrival!!! Technician was very professional and informative to our situation! AA++
2026年9月8日
自発的なレビュー
KeyMe Locksmiths からの回答
Priscilla O'Quinn Kenfolks CC,
We're so happy to hear about your excellent experience with our service and pricing! We appreciate you highlighting our technician's professionalism and informative approach. Thank you for your wonderful feedback.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
I should have asked around for a local…
I should have asked around for a local locksmith and saved myself about $100. The actual locksmith was insanely quick and friendly. I took his information to use if I am ever in the area again and need assistance.
2026年9月5日
KeyMe Locksmiths からの回答
Kayla Haskins,
We appreciate you sharing your experience and feedback. We are glad to hear our locksmith provided quick and friendly service. We understand your concern regarding the cost, and we are always working to ensure our pricing is competitive and transparent for all our services. We value your business and hope to assist you again should you need us.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
I was well pleased with how fast and…
I was well pleased with how fast and professional the young man was that took care of unlocking my door. He was friendly and polite. Great job!
2026年9月5日
KeyMe Locksmiths からの回答
melisa hucchens,
We are so happy to hear about your positive experience with our service! We always aim for fast, professional, and friendly assistance. Thank you for your kind words.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
false advertising
i did my research & KeyMe said $2.99, but i went to a "KeyMe" kiosk today at King Soopers & was pretty mad to NOT see ANY $2.99 choices ... not cool, false advertising ... bc if i had NOT seen the $2.99 advertized for KeyMe, i would've bought the $7 keys at the Walmart kiosk ... instead of TEN at KeyMe! change your advertising (i had a very basic, simple house key, nothing fancy ... TEN DOLLARS EACH?!?! WTF?!?! grrrr i will be spreading the word that y'all advertise falsely
2026年9月7日
自発的なレビュー
KeyMe Locksmiths からの回答
carie king,
We appreciate you sharing your recent experience with us. We understand your frustration regarding the pricing discrepancy you encountered at the kiosk compared to what you expected. KeyMe doesn't currently advertise pricing, but we are happy to look into this for you.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Fast and courteous
2026年8月30日
KeyMe Locksmiths からの回答
Thank you so much for the great review! We are happy you had a great experience with us.
Locksmith was very fast unlocking the…
Locksmith was very fast unlocking the car door. Very experienced.
2026年9月3日
KeyMe Locksmiths からの回答
david andrews,
We're happy to hear our locksmith was so quick and experienced in unlocking your car door. We appreciate your positive feedback!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Went through several channels before I…
Went through several channels before I could get the person out. Service is for locksmiths, I needed a locksmith, they didn't send a locksmith they just sent a tow truck. He was able to get my door open, but it was a challenge. $165 for a locksmith to not get a locksmith.
2026年9月3日
KeyMe Locksmiths からの回答
william ketterer,
We appreciate you sharing your experience and feedback. We understand your frustration regarding the service provided and the unexpected arrival of a tow truck instead of a locksmith. We are reviewing our dispatch process to ensure the correct assistance is sent for specific needs like yours.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Here fast and the locksmith was fast in…
Here fast and the locksmith was fast in making a new key for the car. It was super expensive given the service provided though.
2026年9月3日
自発的なレビュー
KeyMe Locksmiths からの回答
James Dickson,
We appreciate your feedback regarding the speed of our service. We understand your concern about the cost, and we continually evaluate our pricing to ensure fairness.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Do not use KeyMe unless absolutely necessary.
To cut to the chase I would absolutely recommend going somewhere else for an automotive key replacement. Based on my experience, I would not use this service again.
I contacted KeyMe through their kiosk at Smith’s because I was having issues with the key fob for my 2011 VW Jetta. The buttons weren’t working and the car was having trouble detecting the key, so I assumed the key itself was the problem.
A locksmith was sent out and quoted me $420 for an aftermarket replacement key. He made and programmed the new key, but afterward determined that there was also an issue with the car itself. I ended up paying $400, and the new key did not resolve the problem I originally called about.
My biggest issue is that I wish the possibility of a vehicle-side problem had been diagnosed or clearly explained before making a $420 replacement key. Had I known beforehand that a new key might not solve the issue, I would not have agreed to spend that much without having the car checked first.
I contacted the locksmith and KeyMe afterward to try to resolve the situation. After quite a bit of back and forth, I ultimately accepted an $80 refund and signed a release to settle the matter.
I appreciate that I received something back, but I’m still extremely disappointed with the overall experience. I ended up paying $320 for an aftermarket key while still having the exact issue that led me to contact them in the first place. I strongly recommend getting quotes from other local locksmiths and having the actual problem properly diagnosed before using this service.
2026年9月1日
自発的なレビュー
KeyMe Locksmiths からの回答
Jakob Augat,
We appreciate you taking the time to share your detailed feedback regarding your recent experience with our key replacement service. We sincerely regret that the outcome did not meet your expectations and that you are still facing the original issue with your vehicle.
We understand your frustration about the diagnostic process and the fact that a vehicle-side problem was not identified before the key replacement. We recognize how important it is for our customers to have a clear understanding of potential issues and costs upfront, and we are reviewing our procedures to ensure more thorough initial assessments are conducted. We are committed to improving our service to prevent similar situations for other customers. Your input is invaluable as we continuously work to enhance our customer experience.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Not a duplicate key fob, deactivated original
Had them come out to make duplicate keys for 2 cars. The new keys work but the original keys were deactivated. I called customer service and called again after they hung up on me. And was told that old keys are deactivated when they make a new key. Spoke to a manager, Auturo, he said someone would get back to me in 2 days. I paid almost $500 and still only have one set of keys.
2026年9月2日
自発的なレビュー
KeyMe Locksmiths からの回答
Butch Weathers,
We are concerned to learn about the issues you encountered with your car keys and the subsequent deactivation of your original keys. We understand your frustration with only having one working set after your service. We are actively looking into this matter and appreciate you bringing it to our attention.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
I call this place give them the address…
I call this place give them the address of my location and they at some point give the wrong address to the person who they send to Open my Truck,Making it to a 1hr be a 4hr of waiting Time.
2026年8月27日
KeyMe Locksmiths からの回答
ricardo vargas,
We truly regret the significant delay you experienced due to the incorrect address being provided. We are reviewing our process to prevent such errors.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Quick effective service desoite…
Quick effective service desoite difficulty finding me in remote area
2026年8月21日
KeyMe Locksmiths からの回答
Cindy Berlovitz,
We're so glad our service was effective, even with the challenge of your remote location. We appreciate your kind words!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
I appreciate the updates I was given…
I appreciate the updates I was given and he was very friendly and helpful. Thank you for the silver lining in a dark cloud.
2026年9月1日
KeyMe Locksmiths からの回答
christopher clark,
We're so glad to hear our team provided helpful updates and a friendly experience, offering a silver lining during a challenging time. Thank you for your kind words.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
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