KeyMe Locksmiths レビュー 

4,285
TrustScore 5段階評価の3

2.9

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Only issues was the 45 minute wait time, while my per was locked in the running vehicle, it took fir them to come from so far away (Ellaworth to Bangor). You told me more than once your response time... もっと見る

企業が回答しました

5つ星のうち5の評価

Starting with the first hello the service was professional, knowledgeable and empathetic. The customer service scheduler helped resolve several snags, like my purse with my credit cards is locked i... もっと見る

企業が回答しました

5つ星のうち1の評価

Misleading marketing. At time of purchase, the koisk indicated 50% discount for 30 key mail in large order. They ended up charging me 5.495 per key. Homedepot or ace can make the keys under $4 a p... もっと見る

企業が回答しました

5つ星のうち1の評価

The Carwash where I locked my keys in the car called this company to come out (even though I asked to use their phone to call someone else). The man showed up in an unmarked private car, popped my loc... もっと見る

企業情報

  1. 錠前師
  2. 緊急鍵開けサービス
  3. 合鍵サービス

当該企業による記述

KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.


連絡先

2.9

まあまあ

TrustScore 5段階評価の3

4285件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.9

すべてのレビュー

(4,285)

過去12か月のレビュー数: 152

レビューを書く
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5つ星のうち1の評価

No Pricing disclosure, then charged huge fees after work done

The Carwash where I locked my keys in the car called this company to come out (even though I asked to use their phone to call someone else). The man showed up in an unmarked private car, popped my lock in 5 seconds, and then told me it would be an exorbitant $437!! He never went over any rates with me before jumping in to unlock my car or give me a chance to agree to anything. I am young and inexperienced, and felt trapped not knowing I could even say "no" since he did the work before I could even think about it. This was a very hard (and expensive) lesson, learning about my rights as a consumer. I reached out to KeyMe to ask for help since the man did not even give me his name, but they said their contractors can set their own rates and there was nothing they could do. I felt like KeyMe treated me deceptively and unethically by not even going over pricing before doing the work and then charging whatever they wanted. I will never use this company again.

2026年7月17日
自発的なレビュー
5つ星のうち5の評価

Nothing

Nothing, the technician showed up and didn't know how to get in. My driver Edgardo had to use the techs tools and unlock the door. If he doesn't know how or what to do he shouldn't be on payroll.🤷🏽‍♂️

2026年7月22日
5つ星のうち1の評価

Ridiculous!!

Ridiculous!!! Just needed extra key and 6 days later I'm still waiting for it to be delivered, and I'm NOT going to talk about outrageous price.
Never again.

2026年7月22日
自発的なレビュー
5つ星のうち1の評価

Not recommended

My wife and I recently purchased a used car that came with only one key.
Figuring we needed, at least, two keys - we decided to use a KeyMe Kiosk to get the keys. After spending $292 on two keys - what we received were not 4-button keys that we thought we were getting, but just standard keys. When I contacted KeyMe, they told me they didn't do 4-button keys for a 2017 Toyota Camry. This seemed like a bait-and-switch since all the photos on the machine showed 4-button keys, and when we put in the make-and-model of our vehicle AT NO POINT did the machine say: "Do you want a 4-button key? We do not have 4-button keys for your type of vehicle. Continue?" Seems like a no-brainer - obviously not.
We decided to go ahead and just use the standard key so I downloaded the App and got the process started. Once we realized the key wasn't going to work, I tapped on the FAQ/Troubleshooting icon in the app. All that did was bring up the Tech Support number. When I called that number, Tech Support was closed - even though it was only 4 p.m. on the West Coast. For a nationwide company that seems woefully inadequate. Figuring I would call them the next day - a Saturday - tech support also isn't open on the weekends. Again, terrible customer service.
We promptly sent the keys back.
I've had numerous email "conversations" where there's a lot of platitudes and apologies but I'm guessing they're all just AI generated.
NOT RECOMMENDED.

2026年7月17日
自発的なレビュー
5つ星のうち5の評価

The gentleman was very professional and…

The gentleman was very professional and courteous, and completed all the task in a timely matter.

2026年7月17日
KeyMe Locksmiths ロゴ

KeyMe Locksmiths からの回答

Max Green,

We're so glad to hear our team member provided professional and courteous service, completing tasks efficiently. Thank you for your kind words!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

5つ星のうち1の評価

They didn’t get my car unlocked

They didn’t get my car unlocked. I paid for a service and wasn’t provided with a successful service. Had to pay someone else to unlock my vehicle

2026年7月18日
KeyMe Locksmiths ロゴ

KeyMe Locksmiths からの回答

ray turano,

We are truly sorry to hear that we were unable to successfully unlock your vehicle and that you had to seek assistance elsewhere. We understand your frustration and appreciate you bringing this to our attention.

Please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

5つ星のうち5の評価

so helpful!

the locksmith was accommodating of our busy schedule, and on time. He was friendly and knowledgeable and got my new key fob cut and programmed for us in no time.

2026年7月15日
KeyMe Locksmiths ロゴ

KeyMe Locksmiths からの回答

Stasia,

We're so happy to hear our locksmith was accommodating and efficient in getting your new key fob cut and programmed. Your positive feedback means a lot to us!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

5つ星のうち1の評価

The lock was not fixed nor was it…

The lock was not fixed nor was it replaced. I had to call another locksmith to come out and replace the lock.

2026年7月17日
KeyMe Locksmiths ロゴ

KeyMe Locksmiths からの回答

L B,

We are truly sorry to hear that the lock issue was not resolved during our visit. We understand your frustration and regret that you had to seek assistance elsewhere.

Please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

5つ星のうち4の評価

Hmmm

AI sent me to a 3rd party when I should have found local person and not had to spend $80 extra dollars. I will be more careful when searching next time

2026年7月14日
KeyMe Locksmiths ロゴ

KeyMe Locksmiths からの回答

jeff cronin,

We appreciate you sharing your experience. We are sorry to hear about the extra cost incurred and understand your frustration.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

5つ星のうち1の評価

WORST COMPANY EVER

I am rating one star because you can't rate negative 30, by far the worst company I have ever dealt with in my life. Replaced two keys for me (paid $700), and one broke the same day. I have called for the past 2 weeks to get them to fix it and they will not. Never ever use this company, ever. If you respect your bank account at all, never use this company.

2026年7月1日
自発的なレビュー
KeyMe Locksmiths ロゴ

KeyMe Locksmiths からの回答

Beau Mabrey,

We are very sorry to hear about the issues you experienced with the replacement keys and the subsequent difficulties in getting the matter resolved. We appreciate you bringing this to our attention.

Please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

5つ星のうち4の評価

Only issues was the 45 minute wait…

Only issues was the 45 minute wait time, while my per was locked in the running vehicle, it took fir them to come from so far away (Ellaworth to Bangor). You told me more than once your response time was on average 13 minutes, so hou missed it by alot. Strange in one of Maine's largest cities, that there was no one available locally.

2026年7月12日
KeyMe Locksmiths ロゴ

KeyMe Locksmiths からの回答

Mark Chase,

We appreciate you sharing your experience and feedback regarding the wait time. We understand your concern about the extended response time, especially with your pet in the vehicle. We are actively reviewing our dispatching procedures and local availability to improve our service.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

5つ星のうち5の評価

Smooth

Took about an hour, didn’t get same key style but everything still works. But overall it was great.

2026年7月10日
KeyMe Locksmiths ロゴ

KeyMe Locksmiths からの回答

oddae,

We're glad to hear everything is working well! We appreciate your understanding regarding the key style. Thank you for your positive feedback.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

5つ星のうち5の評価

He saved the day!

He saved the day!

2026年7月11日
KeyMe Locksmiths ロゴ

KeyMe Locksmiths からの回答

Lauren Olmsted,

We are so happy to hear that we were able to provide such a positive and helpful experience for you. Thank you for sharing your kind words!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

5つ星のうち5の評価
KeyMe Locksmiths ロゴ

KeyMe Locksmiths からの回答

william Hall,

We're so glad we could assist you quickly and get you back into your vehicle. Thank you for your kind words!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

5つ星のうち5の評価

Very quick to respond and very polite.

Very quick to respond and very polite.

2026年7月15日
KeyMe Locksmiths ロゴ

KeyMe Locksmiths からの回答

clabe jones,

We are truly happy to hear that our promptness and politeness made a positive impression on you. We appreciate your kind words.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

5つ星のうち1の評価

Kiosk service is a JOKE

So the kiosk is absurdly overpriced but at least it's convenient, right? Wrong. I paid the ridiculous fee and 2 weeks later I'm still waiting for my keys to arrive. The tracking number they gave me hasn't shown any updates in a week despite the shipping facility being only an hour away from my home. Customer service is completely useless. I just started a chargeback with my bank to get refunded but I still have no keys. Avoid these kiosks and just go to a hardware store, key copies take minutes and cost half as much. KeyMe can BlowMe.

2026年7月3日
自発的なレビュー
KeyMe Locksmiths ロゴ

KeyMe Locksmiths からの回答

Wayne Baker,

We sincerely appreciate you taking the time to share your experience with us. We are truly sorry to learn about the significant delay in receiving your keys and the frustration you've encountered with the tracking information and our customer service. We understand how inconvenient and disappointing it must be to not have your keys after such a wait, especially when the shipping facility is so close. Your feedback is invaluable as we work to improve our services and ensure a smoother experience for everyone.

Please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

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