Customer Service from 1st phone call to after service was completed was excellent. Communication with texts on updates of technicians arrival, on point! The technician even called and gave me an estim... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Terrible service! USE REAL LOCAL LOCKSMITHS! Not this Uber rent a side hustle locksmith. A guy shows.up.without the correct equipment barely speaking English and states he cant do the job. Yet he... もっと見る
企業が回答しました
Darren, the tech who performed the work was professional and clearly explained the processes he would use and all prices that would be charged, based on my choices. Darren also followed up as pro... もっと見る
企業が回答しました
Had them come out to make duplicate keys for 2 cars. The new keys work but the original keys were deactivated. I called customer service and called again after they hung up on me. And was told that ol... もっと見る
企業情報
当該企業による記述
KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.
連絡先
3.3
まあまあ
4401件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Not a duplicate key fob, deactivated original
Had them come out to make duplicate keys for 2 cars. The new keys work but the original keys were deactivated. I called customer service and called again after they hung up on me. And was told that old keys are deactivated when they make a new key. Spoke to a manager, Auturo, he said someone would get back to me in 2 days. I paid almost $500 and still only have one set of keys.
2026年9月2日
自発的なレビュー
I call this place give them the address…
I call this place give them the address of my location and they at some point give the wrong address to the person who they send to Open my Truck,Making it to a 1hr be a 4hr of waiting Time.
2026年8月27日
Quick effective service desoite…
Quick effective service desoite difficulty finding me in remote area
2026年8月21日
I appreciate the updates I was given…
I appreciate the updates I was given and he was very friendly and helpful. Thank you for the silver lining in a dark cloud.
2026年9月1日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
In a Pickle
Mechanic showed up promptly. Was knowledgeable. I would recommend this company.
2026年8月28日
KeyMe Locksmiths からの回答
Buck Eckholm,
We're so glad to hear our mechanic was prompt and knowledgeable! Your recommendation means a lot to us. Thank you for your kind words.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
I Will Not Hesitate To Use!!
Customer Service from 1st phone call to after service was completed was excellent. Communication with texts on updates of technicians arrival, on point! The technician even called and gave me an estimated time. Quick and easy. Reasonably priced fit for late at night. Will use again if ever needed.
2026年8月31日
KeyMe Locksmiths からの回答
Tracy Harley,
We are so happy to hear that our customer service and communication met your expectations, from your initial call to the completion of the service. We are glad our technician's updates and timely arrival made the process quick and easy for you, even late at night. We appreciate your kind words about our reasonable pricing and look forward to assisting you again if the need arises.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
The job was assigned 2x with jobs being…
The job was assigned 2x with jobs being declined. I was charged full price even though I called the company to cancel since they could not find someone after 2 hours.
2026年8月29日
KeyMe Locksmiths からの回答
jill hoffman-chinn,
We genuinely regret the repeated assignment issues and the billing concern you experienced. We are reviewing our process to prevent this from happening again.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Nothing wrong with the tech but these…
Nothing wrong with the tech but these call center crooks take 90% of the fee. Absolute thieves
2026年8月30日
KeyMe Locksmiths からの回答
jeanine,
We appreciate you sharing your feedback regarding our fees. We are always reviewing our policies to ensure fairness.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Customer service not the best
Customer service was good, regarding service with the locksmith seems he lacks customer service skills.
2026年8月28日
自発的なレビュー
KeyMe Locksmiths からの回答
Bm,
We appreciate you sharing your feedback. We are concerned to hear about your interaction with the locksmith and will address this internally.
Please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Showed up quick
Showed up quick. On a Sunday too.
Got me a couple keys done in a timely manner.
It was exactly what I needed when I needed it. And that’s spot on service
2026年8月30日
自発的なレビュー
KeyMe Locksmiths からの回答
Aaron James,
We're so happy to hear that our service was exactly what you needed, especially on a Sunday! We appreciate you acknowledging our timely assistance.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Great service!!!
2026年8月21日
KeyMe Locksmiths からの回答
Thank you for your review. We are happy to hear you had a great experience with us.
Great experience!
The service guy showed up a lot sooner than expected because he was around the corner from me. He was very sweet and polite and got the job done fairly quickly. I don't remember his name but I highly recommend him! The price was on the higher side but I didn't mind paying it because I was so desperate to get home, LOL!
2026年8月28日
KeyMe Locksmiths からの回答
Tara Thompson,
We are so happy to hear that our service team was able to assist you quickly and efficiently! We always aim to provide prompt and polite service, and we are glad that our team member met your expectations. We appreciate your understanding regarding the pricing and are pleased we could help you get home. Thank you for your wonderful feedback!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
They didn't give me the key I paid for
2026年8月24日
KeyMe Locksmiths からの回答
noe rodr’guez,
We are very sorry to hear that you did not receive the key you purchased.
Please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Blake the locksmith the best.
Blake was excellent responding quickly arriving when he said. He is exceptionally professional, very knowledgeable. Did a great job. I am going to recommend everybody. I know to him. He was a pleasure to deal with and a very nice young man. I couldn’t recommend this young gentleman with any higher praise. he is the best.
2026年8月29日
自発的なレビュー
KeyMe Locksmiths からの回答
Edward Podbielski,
We are absolutely delighted to hear about your exceptional experience with our team member. It is wonderful to know that our prompt response times and professional service made such a positive impression. We truly appreciate you recognizing their knowledge and dedication to doing a great job. Your kind words and high praise mean a great deal to us, and we are so pleased that you found them to be a pleasure to deal with. We are grateful for your strong recommendation and look forward to continuing to provide excellent service.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Terrible service
Terrible service! USE REAL LOCAL LOCKSMITHS! Not this Uber rent a side hustle locksmith.
A guy shows.up.without the correct equipment barely speaking English and states he cant do the job. Yet he marks.it complete and they charged me anyway. After multiple calls I was able to get a refund initiated.
Meanwhile a local REAL locksmith helped.and was LESS epensive!
2026年8月21日
KeyMe Locksmiths からの回答
Joe A.,
We are truly sorry to hear about your frustrating experience. We understand your disappointment regarding the service you received and the subsequent billing issue.
Please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Fast friendly service
2026年8月22日
KeyMe Locksmiths からの回答
Thank you for your review. We are happy to hear that your service was fast and friendly.
Jason was very professional
Jason was very professional. He finished the job while I enjoyed my coffee and did it in 15 mins!
2026年8月28日
自発的なレビュー
KeyMe Locksmiths からの回答
nas harfouche,
We're delighted to hear that our service was so professional and efficient, allowing you to relax and enjoy your coffee! We appreciate you sharing your positive experience.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Darren is a Complete Professional
Darren, the tech who performed the work was professional and clearly explained the processes he would use and all prices that would be charged, based on my choices.
Darren also followed up as promised. He is a complete professional.
The value received for the clearly defined pricing, including sales taxes, was excellent.
2026年8月28日
自発的なレビュー
KeyMe Locksmiths からの回答
Joe Ross,
We're so glad to hear about your positive experience! We truly appreciate you taking the time to share your feedback regarding the professional service you received. It's wonderful to know that the process and pricing were clearly explained, and that the value met your expectations. We strive to provide excellent service and clear communication, and your review confirms we are achieving that goal. Thank you for your kind words!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
I recommend
I called and they send one of the technical experts 10 min plus 10min
To solve my car problem keep up the good work guys you awesom
2026年8月24日
自発的なレビュー
KeyMe Locksmiths からの回答
orlando ramirez,
We're so glad to hear our technical expert was able to resolve your car problem quickly and efficiently! We truly appreciate your kind words and positive feedback. We're always striving to provide excellent service.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
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