Richer Sounds - Brighton レビュー 

2,515
TrustScore 5段階評価の5

4.9

54 London Road, BN1 4JE Bridhton, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Another definite winner from Richer Sounds/Cambridge Audio. I finally plumped for the AXA35 after long consideration, online research and a chat with the most helpful of assistant managers, Toby,... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... もっと見る

企業が回答しました

5つ星のうち5の評価

I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... もっと見る

企業が回答しました

5つ星のうち5の評価

Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2515件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,515)

過去12か月のレビュー数: 23,568

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great experience!

The team were very helpful, was able to listen to the sound of the record player and speakers before purchasing, then they bought it all out to my car after purchasing. Wouldn’t get that service at Currys. Great to deal with.

2026年4月25日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Professional service

Professional service

2026年4月21日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Another Richer Sounds successful purchase!

I've bought HiFi from Richer Sounds for years. Can't recall how long ago I started, but maybe that's due to my advanced age. It was probably sometime in the 1980s.
Anyway, to go with my Sennheiser Ambeo Max Soundbar [which I bought from them over 6 years ago], I've upgraded my Sony A1 OLED TV to a Sony Bravia 8ii, courtesy of Richer Sounds, Brighton.
I was served by Minty, who was able to get me an additional £75 discount, despite my having missed the Easter promotions. The TV was delivered by BJS (who were excellent) two days later and sits in my family room awaiting help from our friends to unpack and install it. Hopefully, it will all work fine [I've bought Sony TVs since the 1980s, so they have a good track record, for me].
The key point about Richer Sounds is their excellent customer service and their guarantees, which are better than anyone else because they always offer an additional year - making 6 years in total.
So, buy with confidence from Richer Sounds, because they offer great kit at great prices.

2026年4月20日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Broken and redemption

Despite two tvs being delivered broken (one smashed screen and one flickering) i can say with confidence that they went above and beyond to sort out my problems and even sort me an upgrade for all the mess

2026年4月15日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Items received quickly

Items received quickly, and easy to set up.

2026年4月14日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Nik was fantastic

Nik was fantastic, so helpful and conscientious. He really went above and beyond!

2026年4月14日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

In and Out great result.

I was in a hurry andI got clear advice quickly that allowed me to buy quickly and get a turntable that far exceeded my expectations for the price. RS is my goto store so it's the service I expect. Keep up the good work.

2026年4月13日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Toby was really helpful and patient…

Toby was really helpful and patient with me. First class service.👍😁

2026年4月13日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Great customer service

Great customer service, advice and after sales care from Richer Sounds - Brighton. Thank you so much to Charlie for all your help and support with my recent purchase, greatly appreciated. I’ll certainly be shopping with you again when it’s time for the next purchases.

2026年4月8日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち1の評価

RICHER SOUNDS BRIGHTON CANNOT BE TRUSTED

RICHER SOUNDS ISNT THE COMPANY IT WAS -THEY CANNOT BE TRUSTED.
Brighton store knowing sold me a faulty cheap television that was obviously an ex display model.
I wanted it exchanged and the rude cowboy delivery firm just dumped the box and purposely left the main front entrance to my apartment wide open for anyone to walk in.
The lying unorganised rude staff at the Brighton branch then over charged me £75 for 7 day delivery. They claim to beat other retailers but Amazon offer cheaper brand new model with free delivery. I had to pay for fitting it twice as their delivery company lied about the delivery time slot.
I’d been a loyal customer for over 30 years buying countless products from their London branches. I bought from the Brighton branch before and there wasn’t any issues. New staff attitude absolutely stinks and left a bad Tate in my mouth.
I was going to buy two 100” tv’s for my offices but after this I think I’ll stick to dealing with professional retails who respect their paying customers.

2026年4月16日
自発的なレビュー
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Dear Mr Layton,

Thanks for taking the time to leave your review. I was genuinely concerned to read about your experience and I’m sorry for the frustration this caused.

I’m pleased however that I was able to speak with you directly since posting this and that we’ve now had the chance to fully talk everything through and resolve the situation to your satisfaction. Without going into all the finer details publicly, I do want to reassure you, and anyone else reading, that we take all customer concerns seriously. This matter will be followed up with the courier involved, and I’ll also be reviewing the events with the Brighton team to ensure they can learn from the issues you raised.

In the meantime, if there’s ever anything further you’d like to discuss, please feel free to contact me directly. While issues of this nature are thankfully rare, I’m sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

I only ever use Richer Sounds for TV's

I always use Richer Sounds not only for the professional and friendly staff but for the 6 year warranty.
My wife picked up the TV and it was brought to her car.
They are also very competitive with their prices.

2026年4月7日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Brilliant company

Brilliant company. Based on past experience I would not go to anyone else for TV’s as the quality of service and warranty cover is unbeatable. Process spot on and staff are great to deal with.

2026年4月6日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Great service as usual

Great service as usual. An initial problem was solved quickly and I was kept informed at all times on the progress of my order. When I picked up my new CD player it was ready immediately and I was served by a very personable assistant. Thank you from a very satisfied customer.

2026年4月4日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Very polite and helpful staff

Very polite and helpful staff. Good product knowledge. Would definitely purchase from them again in the future. Great retailer gurantee.

2026年4月4日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

The only TV shop in Brighton

Advice, knowledge and approachable, best TV Audio shop by miles

2026年4月3日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

I got some lovely speakers for my…

I got some lovely speakers for my wife’s turntables. The staff were really helpful, not pushy at all, and they helped us make a great decision. Very happy with speakers, amazing sound, they look awesome, and they look they have been built to last, totally worth the money!

2026年4月2日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Very friendly helpful staff answered my…

Very friendly helpful staff answered my telephone call, reserving my item for collection, on arrival at the store, the manager assisted me with the purchase. A top quality store and service, thank you very much.

2026年4月1日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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