Richer Sounds - Brighton レビュー 

2,515
TrustScore 5段階評価の5

4.9

54 London Road, BN1 4JE Bridhton, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Another definite winner from Richer Sounds/Cambridge Audio. I finally plumped for the AXA35 after long consideration, online research and a chat with the most helpful of assistant managers, Toby,... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... もっと見る

企業が回答しました

5つ星のうち5の評価

I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... もっと見る

企業が回答しました

5つ星のうち5の評価

Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

2515件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,515)

過去12か月のレビュー数: 23,686

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Quick service and very…

Quick service and very friendly knowledgeable staff

2026年3月17日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Good atmosphere

Good atmosphere. Jay was very helpful and patient with my queries and guided me to a good solution. Other staff were pleasant and supportive.

2026年3月16日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

Got the right new amp thanks to Richer Sounds

Needed a new amp for my separates system. Had one in mind but ended up getting a different one thanks to helpful advice from Nick at the Brighton branch, and glad I did - a little more expensive but worth the difference; it's doing the job very nicely. Never felt under pressure or that I was being "upsold", just that I was getting the right product. I've been buying from RS on and off for many years and never regretted doing so.

2026年3月16日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thank you for your wonderful feedback

5つ星のうち5の評価

Great advice

Great advice, helpful staff and delivered on exactly what was promised

2026年3月15日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Returning customer

I’ve bought from Richer Sounds previously and the experience was positive, so I returned to buy more products.

2026年3月14日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Great staff and good prices

Great staff and good prices. Large range of products but not everything available to look at. With the range that is no surprise, but when spending large wedges of money there is a lot of trust. I gave my trust and not disappointed.

2026年3月14日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

From the initial call to purchasing

From the initial call to purchasing, a great experience, the knowledge and helpfulness was outstanding- would highly recommend a visit if your in the market looking for any kit

2026年3月14日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Great service

I had an issue with the TV I purchased and Richard sounds made it very easy to exchange it for a different model even though I was just over the the 30 day period. The new TV is excellent so it was well worth it.

2026年3月11日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your kind review, we look forward to your next visit.

5つ星のうち4の評価

Very few companies deal in cassette…

Very few companies deal in cassette players l was pleased with store consultant who steered me in the direction of the portable cassette player.

2026年3月10日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for taking the time to leave your review, it’s great to hear the store consultant was able to guide you to a suitable portable option for cassettes, a format we love!

We really appreciate your feedback and are pleased we could help you find a product you were happy with. If there’s anything else we can assist with in future of course, please don’t hesitate to contact us..

seniorcomplaintsteam@richersounds.com

Kind regards,

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Outstanding service

Outstanding service. I cant remember the man's name, but super helpful and friendly.

2026年3月8日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thank you for your wonderful feedback

5つ星のうち4の評価

Richer sound service was great.

Richer sound service was great I think this is the third TV I have had, however the TV its self has a cheap feel to it. That's not detrument to Richer sound they and the sales guy were spot on.

2026年3月9日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thank you for your review although I was really sorry to read you aren't completely satisfied with your new television. Indeed, we offer a variety of ways for customers to return unwanted products to us, and I have included our returns information below..

https://customerservice.richersounds.com/hc/en-gb/articles/360012946177-Unwanted-items

If you contact the Brighton store from where the product was bought they will be happy to help find something more suitable, I will also feed back your comments to our supplier. Of course if we can be of any more help do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Great overall customer experience

Bought a cd unit amp speakers and headphones .
There turned out to be a compatibility issue with the amp and headphones but it was very quickly resolved in a way that worked for both of us.
Would recommend to anyone

2026年3月8日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your feedback, great to read you were happy with our service.

5つ星のうち5の評価

Fantastic

Asked for guidance in regards to purchasing new speakers. The store was easy to get a hold of, and I received very good help and service. Minty gave me very good advice and helped me find the right speakers for my needs. Would absolutely come back again.

2026年3月7日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

The place for TV and Hi Fi

If one is in the market for any Hi Fi or the latest TV this is the place to go. Great service and products.

2025年5月6日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your 5 star review, we look forward to seeing you again next time

5つ星のうち5の評価

The team are brilliant

The team are brilliant. Notable experience. They go the extra mile to help you out.

2026年3月6日
自発的なレビュー
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Really helpful staff on two visits to…

Really helpful staff on two visits to choose a TV and wall mount. I would have chosen the wrong wall mount without their assistance. Also appreciated the advice to try living with the TV before deciding on a soundbar

2026年2月27日
Richer Sounds - Brighton ロゴ

Richer Sounds - Brighton からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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