Richer Sounds - Reigate レビュー 1,480

TrustScore 5段階評価の5

4.9

51 Bell Street, RH2 7AQ Reigate, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

As always the team at Reigate branch were most helpful and friendly when I made my purchase which made my visit an enjoyable experience. The manager always has time to talk about product in general,... もっと見る

企業が回答しました

5つ星のうち5の評価

Purchased a TV and Soundbar from them (again) recently. As always the service was top notch, great advice, no pressure environment, and an actual shop you can look at things in! Cannot recommend the... もっと見る

企業が回答しました

5つ星のうち5の評価

The entire team at Reigate Richer Sounds are amazing. Ian the manager was very patient and helpful in specking out my system. Richard was then brilliant when it came to making the sale. Ollie helped... もっと見る

企業が回答しました

5つ星のうち5の評価

The salesman, Mark, clearly knew his work and quickly and expertly assessed my special needs as a visually-impaired and deaf customer. His recommendation, and the fact I was allowed to experience his... もっと見る

企業が回答しました


企業情報

  1. ハイファイ店
  2. 電子機器店
  3. テレビ販売店

当該企業による記述

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


連絡先

4.9

優良

TrustScore 5段階評価の5

1480件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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5つ星のうち5の評価

Helpful staff

Helpful staff. Great price.

2026年5月15日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

5つ星のうち5の評価

Excellent customer service

Excellent customer service, I contacted a number of stores trying to locate some speakers and everyone I spoke to was really helpful.

2026年5月8日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち4の評価

Helpful and friendly

Helpful and friendly

2026年5月11日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thanks for taking the time to leave your review, it’s great to read your comments.

We’re always aiming for a full 5‑star experience, so if there’s anything we could have done to make your visit even better, we’d really value your feedback...

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち3の評価

Everyone was incredible helpful and…

Everyone was incredible helpful and friendly as we were a bit needy when setting up the audio system at home

2026年5月9日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thanks for taking the time to leave your review. It’s great to hear the team were helpful and friendly while getting your system up and running and apologies for the hassle caused by the set up issues.

If anything didn’t quite meet expectations overall, we’d be keen to understand more and ideally obtain a higher review score next time, so please feel free to get in touch using the details below if you're happy to..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

I always turn to Richer Sounds for a quality and competitive service

As always the team at Reigate branch were most helpful and friendly when I made my purchase which made my visit an enjoyable experience. The manager always has time to talk about product in general, to pass on technical information and keen to demonstrate the new demo room installation. The projector I purchased was very competitively priced and the six year warranty a real bonus which makes me come back time after time.

2026年5月6日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

It was easy to order with helpful staff…

It was easy to order with helpful staff and the delivery team were excellent.

2026年5月7日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Knowledgeable and helpful

The guys in Reigate are always extremely knowledgeable and helpful. The price is always very competitive too.

2026年4月30日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Excellent service

The salesman, Mark, clearly knew his work and quickly and expertly assessed my special needs as a visually-impaired and deaf customer. His recommendation, and the fact I was allowed to experience his selection for several minutes, proved correct and very helpful. I found the experience very reassuring, and the product recommended has proved ideal. I would certainly shop with you again. Roy

2026年4月29日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thank you for taking the time such a great review and for the very kind comments about Mark, I'm so pleased to read that he was able to reassuringly help recommend what has turned out to be the right product for your specific needs, and will of course pass your feedback to him directly.

I did note that the review score was a one star and judging by the positive nature of your comments felt this may be an accidental oversight. Of course if there are aspects of the service you feel we could improve, I would be most keen to hear more, and you can contact me via the below address should you need to..

seniorcomplaintsteam@richersounds.com

Many thanks for your custom.

Tom Griffiths
Head of Customer Experience
Richer Sounds

5つ星のうち5の評価

Easily ordered on-line

Easily ordered on-line, informed when it would be delivered to shop and then informed when ready to pick up.

2026年4月27日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thank you for your 5 star review!

5つ星のうち5の評価

Great service from Adrian who quickly…

Great service from Adrian who quickly identified the best turntable for me. Great price too.

2026年4月25日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Super helpful team

Super helpful team. Great advice to help me to choose the right TV and mount - thank you Adrian particularly. And excellent super-professional installation by Darren. Very happy. Great service. Great prices.

2026年4月22日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Good advice from John

Good advice from John, the excellent installation service from Darren

2026年4月18日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

5つ星のうち5の評価

Great Team at Reigate…

The entire team at Reigate Richer Sounds are amazing. Ian the manager was very patient and helpful in specking out my system. Richard was then brilliant when it came to making the sale. Ollie helped with all the loading when the equipment arrived and Paul did a great job with the cabling. I had a problem with one of the items and Paul sorted it all out and got me a replacement the next day. All in all, great all round service, including the support needed with a problem. I couldn’t recommend them more!!!
(Also gave me the best recommendation for a local sausage role - thank you my friend)

2026年4月9日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thank you for your 5 star review, it’s lovely to read your comments.

5つ星のうち5の評価

Best place to buy a TV these days

Purchased a TV and Soundbar from them (again) recently. As always the service was top notch, great advice, no pressure environment, and an actual shop you can look at things in! Cannot recommend them enough

2026年4月17日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

5つ星のうち5の評価

Good advice from knowledgeable staff…

Good advice from knowledgeable staff without being put under any pressure to buy a particular device. And of course your 6 year free warranty. Great service all round.
Five stars!!!

2026年4月14日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thanks for your great feedback and for supporting local business.

5つ星のうち5の評価

Wouldn't go anywhere else.

Lovely people and a great experience buying our fabulous new equipment. So pleased with it.
Many thanks

2026年4月9日
Richer Sounds - Reigate ロゴ

Richer Sounds - Reigate からの回答

Thank you for your 5 star review!

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