The new refurbishment looks great, the only negative when we attended was that the QR code to order food/drink didn't work at the lane which would have been great, rather than delaying the game. That... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The staff were really helpful. I paid for a 2hr birthday party, which I think was meant to be 2 games, but the got through the games in 1hr so the staff added extra games on. Kids had a great time do... もっと見る
企業が回答しました
We visited the soft play area which was lovely and thoroughly enjoyed by all 3 little ones..Prices very reasonable.Area spotlessly clean and staff were excellent,friendly and helpful..The seating are... もっと見る
企業が回答しました
I booked us a family of 6 & pre-booked food & soft drinks which I highly recommend as waiting time at the bar was around 20 mins . Plenty of staff just disorganised & no one knew exactly where to form... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.
連絡先
3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, 英国
- 0333 034 6100
3.8
ほぼ満足
171件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Tenpin - Exeter からの回答
Hi Will
We are pleased that you enjoyed the level of service and our lovely staff during your visit. Hope to see you soon. Best wishes- Clare
The staff were really helpful, just need other food options
The staff were really helpful. I paid for a 2hr birthday party, which I think was meant to be 2 games, but the got through the games in 1hr so the staff added extra games on. Kids had a great time doing the laser tag as well.
Only downside was the food. It was a group of 12 year old and I felt the portions were a bit small and the adult portion of chips looked about the same as theirs. Was also disappointed that ice cream is the only dessert option as had one child that had a dairy allergy and there was no alternative so got them a slushie so they wouldn't fell left out so having some alternatives would be great.
2026年6月3日
Tenpin - Exeter からの回答
Hi Jaclyn, thanks for leaving Tenpin Exeter an awesome 4* rating and review! We're glad to hear your kids had a great time with the laser tag and that our staff were so helpful. We appreciate your feedback regarding the food portions and the limited dessert options and will ensure that this is shared with the correct teams for future improvements to be made. Thank you again for your feedback and we hope to see you again in the future! Best wishes - Rosie
Tenpin - Exeter からの回答
Hi Helen
Thank you for your wonderful 5-star review! We are so pleased you enjoyed our venue and staff. We hope to see you again soon. Best wishes - Clare
Staff were very helpful, had a 30 wait
Staff were very helpful, however it was very busy and there were no lanes free for our booked time. We ended up having to wait 30 mins for a free lane, they were apologetic.
2026年6月3日
Tenpin - Exeter からの回答
Hi Han, thanks for leaving Tenpin Exeter a fabulous 4* rating and review! We appreciate your feedback and we're sorry for the wait you experienced despite having a booking. We will ensure that this feedback is shared with the correct teams for future improvements to be made. We're happy to hear that the staff were helpful and apologetic, and we hope to welcome you back again soon! Best wishes - Rosie
Bar wait times when dead
Waited 50 minutes for our drinks to come. multiple things weren’t in stock, which we changed. but still took longer to make? was a quiet night. approached staff multiple times and asked (after half hour). They were kinda stood there unbothered and said they’ll be there soon. Stayed for the activity’s but wouldn’t return for use of the bar any time soon. 0 staff motivation.
2026年5月29日
Tenpin - Exeter からの回答
Hi Caitlyn, thank you for taking the time to review Tenpin Exeter! We're sorry to hear that there had been a long delay for your drinks order and for any disappointment caused. We will ensure your feedback is passed to the correct team for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review- Exeter'. Best wishes - Adelaide
Great day out looking forward to coming back.
Party of 11 ranging from 50 to 10 we have had the best time ever something for everyone to do and plenty more new experiences for our next visit place was clean and staff and manager were so friendly and helpful and went above and beyond to help us totally respectful and polite you couldn’t ask for anymore prices were good and really looking forward to coming back thank you for a great afternoon out.
2026年6月3日
Tenpin - Exeter からの回答
Hello Marie, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that everyone in your group enjoyed our site at Exeter! We are pleased to hear that you found our team members great throughout your stay. We are also pleased to hear that you found us good value for money. We do hope to see you again very soon. Many Thanks - Kimberley
The new refurbishment looks great
The new refurbishment looks great, the only negative when we attended was that the QR code to order food/drink didn't work at the lane which would have been great, rather than delaying the game. That said, the team were amazing and we were served fairly promptly.
2026年6月3日
Tenpin - Exeter からの回答
Hi Steve, thank you for the 4* review for Tenpin Exeter! We're glad to hear that you enjoyed the venue and the service from our team, however we are sorry that there had been issues with ordering food and drinks during your visit. We will ensure your feedback is passed to the correct team to be looked into. We hope to welcome you back again soon! Best wishes - Adelaide
The recently reburbished area is clean…
The recently reburbished area is clean and offers a great selection of activities for all age groups. The staff were polite and friendly
2026年6月3日
Tenpin - Exeter からの回答
Hi June, what a wonderful 5* review of Tenpin Exeter! It is wonderful to hear you love our new look and find our team polite and friendly! We hope this means you would like to visit us again soon and we can't wait to welcome you back! Best wishes - Mel
Great fun, affordable night out
Great fun, we went on Half Price Tuesday. It worked out to be such a fun, affordable night out for me and the family. We will be back
2026年5月27日
Tenpin - Exeter からの回答
Hi Joanne, thank you for leaving Tenpin Exeter a fab 4* rating. We are so pleased to hear you had a fun time with us and took advantage of our great deal! We can't wait to welcome you back soon. Best wishes - Kaylee
Tenpin - Exeter からの回答
Hello Jools,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We are delighted that you like the venue and we look forward to the opportunity to welcome you back again soon. All the best ~ Laura
Tenpin - Exeter からの回答
Hi John
We're so glad your grandchildren had a wonderful time and enjoyed the air conditioning and activities! Hope to see you all soon. Best wishes - Clare
We visited the soft play area which was…
We visited the soft play area which was lovely and thoroughly enjoyed by all 3 little ones..Prices very reasonable.Area spotlessly clean and staff were excellent,friendly and helpful..The seating area with food facility was a lovely touch and if I have one criticism it is that the food had been hanging around in kitchen and was barely warm which was fine for the little children,but not so good for the big ones! Already planning a return visit
2026年5月23日
Tenpin - Exeter からの回答
Hi Denise
We're so happy to hear your little ones enjoyed our soft play area and found our staff excellent! We appreciate your kind words and the feedback regarding the food temperature. We will certainly look into this to improve our service for everyone. We look forward to your return visit! Best wishes - Clare
It was a wonderful day experience
It was a wonderful day experience. Especially getting help from one of your workers Dan he was exceptional with his care and help when we needed it
2026年5月27日
Tenpin - Exeter からの回答
Hello Joshua,
Thank you for taking the time to rate Tenpin Exeter 5 stars. We're so happy you had a wonderful day! It's great to know our team provided exceptional care and help. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Freindly helpful staff
2026年5月20日
Tenpin - Exeter からの回答
Hi Steve, thank you for rating Tenpin Exeter 5*! It's fantastic to receive this kind feedback on our staff, we will be sure to pass your comments on! Best wishes, Jade
Lots to offer
Nice and clean. Love all the new additions that are now available, but staff not very friendly.
2026年5月20日
Tenpin - Exeter からの回答
Hi Holly,
Thank you for your 4* review at Tenpin Exeter! We are delighted you've had such a great time whilst on your recent visit to us. However, we are very sorry to hear about the staff at the venue, we will ensure this is passed across to the correct team to make any future improvements needed. Best wishes- Steph
It was a lovely experience I would…
It was a lovely experience I would definitely come again
2026年5月20日
Tenpin - Exeter からの回答
Hi Willow, thank you so much for rating Tenpin Exeter 5*! We really appreciate this feedback and hope to see you again soon. Best wishes, Jade
Great little bowling alley
We really enjoyed bowling at Ten pin but we booked two lanes as a family for our son’s birthday and there was a glass screen between the two lanes meaning we couldn’t interact very well with each other I would of thought if you booked two lanes together they would be two without a glass screen divider.
2026年5月17日
Tenpin - Exeter からの回答
Hi Tina, thank you for rating Tenpin Exeter 4*! We're really glad to hear that you enjoyed the bowling and we appreciate the comments regarding the screen. We will be sure to pass these comments on. We hope to see you again soon. Best wishes, Jade
Venue much better than before
Venue much better than before , cleaner and much more going on
2026年5月20日
Tenpin - Exeter からの回答
Hi there,
Thank you for your lovely 4* review at Tenpin Exeter! We are delighted you've had such a great time whilst on your recent visit to us! We hope to welcome you back again very soon for hopefully a 5* experience. Best wishes- Steph
Lanes were clean
Lanes were clean, but missing the old ball options - I used to play with a 12-14 medium but they don’t exist now. Pool tables were cash only (as the card machines were down). Ordered table service twice. One time they delivered after 40 minutes and a chase, the other time they put the order ticket as completed despite not ordering the drink.
3 stars are purely for the staff’s apologies and the high hygiene levels at the venue
2026年5月20日
Tenpin - Exeter からの回答
Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Exeter. We are pleased to hear that our bowling lanes were clean and ready for your arrival. We are sorry to hear that we were having some technical difficulties during your stay with us. We will pass your comments onto our team regarding the wait time that you had to face. We do hope to see you again very soon for a much smoother visit. Best Wishes - Kimberley
Went for a kids party and the staff…
Went for a kids party and the staff weren’t interested.
Kids didn’t get fed, left hungry and out of pocket.
2026年5月20日
Tenpin - Exeter からの回答
Hello, thank you for taking the time to leave a review of Tenpin Exeter! We are really sorry to hear that your visit to celebrate a birthday was not as enjoyable as we would have hoped and that the food was not served! Please be assured all of your feedback will be sent to the relevant team and in he meantime, we would like to look into this further for you, so please can you email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter' Best wishes - Mel
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。