Last year I bought my first E-bike from the Birmingham store and have since bought several accessories from them. The service that I have received from Nikki, Phil, and Mitch, amongst others, has been... ãã£ãšèŠã
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Iâm writing in relation to the Bristol shop on Whiteladies Road - I can't recommend this shop enough! My e-bike's front wheel was destroyed by an attempted theft, and I went in expecting a hefty... ãã£ãšèŠã
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Took them 3 Days to find out if the bike I ordered was even in stock. I worked in stock control most of my working life and could tell you whether something was in stock with a press of the button, if... ãã£ãšèŠã
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The Electric Bike Shop ã«ã€ããŠ
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The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
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- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
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157 Whiteladies Road, Clifton, BS8 2RF, Bristol, è±åœ
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
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Great experience
Pleasant cheerful staff. A great bike and good advice on riding it. Thank you!
2026幎9æ10æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic review! Weâre delighted to hear you found our team friendly and helpful, and that you received plenty of useful advice to get you started with your new bike.
We hope you enjoy many happy miles ahead!
Kind regards,
The Electric Bike Shop Team
Brilliant, honest & efficient service
Iâm writing in relation to the Bristol shop on Whiteladies Road - I can't recommend this shop enough! My e-bike's front wheel was destroyed by an attempted theft, and I went in expecting a hefty repair quote followed by the whole insurance claims headache. Instead, the team took the bike straight into the workshop, assessed the damage and had it fixed there and then.
Tiren talked me through the pros and cons of claiming on insurance versus paying for the repair myself, and was upfront that they could offer a price low enough that it my not be worth the hassle of a claim. That honesty, on top of the speed of the repair, took away so much stress, especially since I'd been dreading the whole insurance claim process.
Absolutely huge thanks to Tiren and Gabe, who looked after me that day and got me back on the road immediately. And thanks again to Tiren for the great service when I originally bought the bike a few months ago. Brilliant, honest, efficient service - Iâm super grateful!
2026幎9æ10æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear Tiren and Gabe were able to turn such a stressful situation into a positive experience and get you back on the road so quickly.
Itâs especially great to hear you appreciated Tirenâs honest advice around the repair and insurance options, as well as the teamâs ability to assess and repair the damage straight away. Weâre also pleased that the excellent service has continued since you originally purchased your bike from us.
Weâll make sure your kind words are passed on to Tiren, Gabe and the Bristol team. Thank you for your continued support!
Kind regards,
The Electric Bike Shop Team
Super service and a competitive price.
Last year I bought my first E-bike from the Birmingham store and have since bought several accessories from them. The service that I have received from Nikki, Phil, and Mitch, amongst others, has been exemplary. So as well as giving a good price, super service seems to be their style.
2026幎9æ8æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review and for your continued support! Weâre delighted to hear youâve had such positive experiences with our Birmingham team since purchasing your first e-bike.
Nikki, Phil and Mitch will be really pleased to hear your kind feedback. Itâs great to know youâve continued to receive excellent service when returning for accessories too.
We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
Took them 3 Days to find out if theâŠ
Took them 3 Days to find out if the bike I ordered was even in stock. I worked in stock control most of my working life and could tell you whether something was in stock with a press of the button, if not a quick scan of the w/h. Then wrote a message on their website which went unanswered. Shame for them because I wanted to add another bike to my order. Tried to phone, no answer! Tried live chat, told them I could not get through on the phone, person on live chat said could not answer the phone because he was on live chat. You are on live chat BECAUSE you don't answer the phone. Cancelled my order because it was going to be 2-3 Weeks longer to arrive than promised on their site. I don't think they stock many bikes they list for sale and their customer service is almost non-existent. They did cancel and refund me immediately, though. Fortunately, I got a NEW TENWAYS bike from ebay and saved myself over £250!! So I am very Happy!
2026幎9æ5æ¥
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The Electric Bike Shop ããã®åç
Weâre sorry to hear about your experience and appreciate your feedback. We completely understand your frustration with the time it took to confirm stock availability and the difficulty you experienced trying to contact us.
Some of the bikes listed on our website are held at supplier warehouses rather than directly within our own stock, and on occasion we need to obtain confirmation from the supplier before we can provide an accurate availability and delivery date. However, we recognise that our communication should have been better throughout this process.
Weâre pleased that we were able to cancel and refund your order promptly when requested, but weâre sorry that we werenât able to fulfil your order on this occasion.
Kind regards,
The Electric Bike Shop Team
The staff in the Wilmslow store wereâŠ
The staff in the Wilmslow store were very helpful. The process of selling my bike to their sister site was also flawless and I am very happy with my Trek Checkpoint +.
2026幎8æ21æ¥
The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear you had such a positive experience with our Wilmslow team and that the process of selling your previous bike through E Cycles Direct went smoothly.
Itâs great to know youâre happy with your new Trek Checkpoint+. We hope you enjoy many happy miles on it!
Kind regards,
The Electric Bike Shop Team
Really helpful chaps.
Popped in today hoping to find a sturdy, heavy-grade cardboard box of a particular size. The gentleman who helped me couldn't have been more accommodating or helpful. Itâs rare to find such friendly, no-obligation customer service these days. When the time comes for me to buy an electric bike, this will be the first place I go.
2026幎9æ1æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear our team was able to help you find exactly what you needed and made such a positive impression.
Itâs especially lovely to hear that the friendly service has put us at the top of your list when it comes time to buy an electric bike. We look forward to welcoming you back!
Kind regards,
The Electric Bike Shop Team
I bought my Cube bike in May from theâŠ
I bought my Cube bike in May from the Nottingham branch and found the whole experience to be excellent. Never having ridden an e bike before, I really appreciated being able to try the bike out along the Embankment accompanied by one of the staff to make sure that I knew how to use the gears and power. The staff were very knowledgeable and helpful, answering all my queries. I have just taken my bike in for a service and again found the staff friendly, enthusiastic and efficient, my bike was ready for collection after an hour as stated. Really recommend this shop
2026幎9æ1æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review and recommendation! Weâre delighted to hear youâve had such a positive experience with our Nottingham team, both when purchasing your first e-bike and during your recent service.
Itâs great to know the accompanied test ride helped you feel confident using the gears and electric assistance, and that the team took the time to answer all your questions. Weâre equally pleased your recent service was completed efficiently and exactly when promised.
Thank you for your continued support, and we hope you enjoy many more happy miles on your Cube!
Kind regards,
The Electric Bike Shop Team
Incredible service and expert advice
Richard and the team at the Bristol store could not have been more helpful, understanding or patient with us. Iâd filled out a form but missed the call, and when we turned up early they took us through the options and then scheduled us in later that day for a test ride. They all looked after us, explained everything and understood we had two bored kids with us. Zero pressure to make a decision then, encouraged us to take time and sent on information later on. The best service I could have asked for. Go here, you wonât regret it.
2026幎8æ29æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear Richard and the Bristol team made your visit such a positive experience.
Itâs great to know the team took the time to talk you through the different options, arrange a test ride and make sure you had all the information you needed without any pressure to make a decision. We especially appreciate your comments about how understanding and patient everyone was while you had the children with you.
Thank you for such a wonderful recommendation. Weâll be sure to pass your kind words on to Richard and the team!
Kind regards,
The Electric Bike Shop Team
Tiren and Richard were brilliant
Tiren and Richard listened to my needs very patiently and then did a brilliant job of finding the perfect bike for me and customising details with great care. They really went the second mile.
2026幎8æ28æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear Tiren and Richard took the time to understand exactly what you were looking for and helped you find the perfect bike.
Itâs especially great to hear the care they took with the customisation and that you felt they went the extra mile to make sure everything was right for you. Weâll be sure to pass your kind words on to them both.
We hope you enjoy many happy miles on your new bike!
Kind regards,
The Electric Bike Shop Team
Highly Recommend
Recently purchased a hybrid electric bike online. It was delivered quickly and in good order. There was a slight issue with the bike so I contacted the store by phone and spoke to Simon.
The issue was dealt with quickly and efficiently by Simon, who is a lovely, professional and friendly member of staff. My partner loves his new bike, having gone from cycling nearly every day for years and then doing very little for many years now he has got his mojo back and is enjoying his cycling again. Thank you Simon and everyone who dealt with our bike at The Electric Bike Shop in Bristol.
2026幎8æ27æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear your partner is enjoying his new e-bike and, even better, that it has helped him rediscover his love of cycling.
Weâre also pleased Simon was able to resolve the initial issue quickly and efficiently. He and our Bristol team will be really pleased to hear your kind feedback.
Thank you for choosing The Electric Bike Shop, and we wish your partner many happy miles on his new bike!
Kind regards,
The Electric Bike Shop Team
Excellent honest service I can't recomend the team at Bristol enough
I had an excellent service from the Electric Bike Shop Bristol, I visited the shop after having a really poor service at another shop where they were attempting to upsell to me. Richard was excellent I explained about the bike I was interested in and my particular needs, Richard made recomendations and we eventually chose the bike for me and made a decision on size etc. Richard ordered the bike and I was contacted a few weeks later to be informed my bike was ready for collection. Time was taken to go through everything with me and the bike was completely setup for me. I could not have wished for better service from the Bristol team. Thank you so much, I can't recommend you guys enough, especially Richard who dealt with me from purchase to me riding the bike away.
2026幎8æ25æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review and recommendation! Weâre delighted to hear you had such a positive experience with Richard and our Bristol team.
Itâs great to know Richard took the time to understand your individual needs, help you choose the right bike and size, and then ensure everything was fully set up for you when it was time to collect. Weâll make sure your kind comments are passed on to him and the team.
We hope you enjoy many happy miles on your new bike!
Kind regards,
The Electric Bike Shop Team
The 1-stop shop for everything e-bike
A great, knowledgeable and helpful team of cycling enthusiasts that made my e-bike purchase an enjoyable experience.
2026幎8æ27æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear our teamâs knowledge and enthusiasm helped make choosing your new e-bike such an enjoyable experience.
We really appreciate your kind words and love being described as your one-stop shop for everything e-bike! We hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Good service
West Bridgford Shop - Tech was Nate.
175 mile service - everything went really smooth I actually got a call to say it was ready. I have used other bike shops for services/repairs for my other bikes they always say they will call when ready, but never do.
Nate explained to me what had been done and when the next service will be due. Exceptional friendly service.
2026幎8æ25æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear your 175-mile service went so smoothly at our West Bridgford store.
Nate will be really pleased to hear your kind feedback. Itâs great to know you were kept updated when the bike was ready and that Nate took the time to explain the work carried out and when your next service will be due.
Thank you for your support, and we look forward to looking after you and your bike again in the future.
Kind regards,
The Electric Bike Shop Team
Very Helpful Cardiff Staff
I went into the Cardiff shop to research Cube e Hybrid bikes. Had excellent help from a cycle technician with a midlands accent, much appreciated as was the approach of other staff. On the strength of that Iâm highly likely to place an order!
2026幎8æ25æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear you received such helpful and knowledgeable advice from our Cardiff team while researching your Cube Hybrid options.
Itâs great to know the team made such a positive impression, and we really appreciate you considering us for your new bike. We hope to welcome you back to the store soon!
Kind regards,
The Electric Bike Shop Team
Excellent customer service
I picked up my Cube bicycle from the Bristol location and had an excellent experience. I exchanged emails prior to the pick-up (which were all answered promptly and answered all my questions) and had a smooth delivery of my bike the day I picked it up. Richard was especially helpful making sure I knew all the ins and outs of my new bike (fitting seat, making sure I knew how the electronics worked, etc) and overall fantastic customer service. Worth the trip from Oxford!
2026幎8æ8æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear your trip from Oxford to our Bristol store was worthwhile and that you had such a positive experience from your initial emails through to collecting your new Cube.
Richard will be really pleased to hear your kind feedback. Itâs great to know he took the time to make sure the bike was set up correctly for you and that you felt confident with all the features before heading home.
Thank you for choosing The Electric Bike Shop, and we hope you enjoy many happy miles on your new Cube!
Kind regards,
The Electric Bike Shop Team
Prompt response to a bicycle that wasâŠ
Prompt response to a bicycle that was damaged during delivery, fair compensation for the delay in receiving the replacement.
2026幎8æ7æ¥
The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre pleased to hear our team responded promptly when your bike was unfortunately damaged during delivery.
We really appreciate your patience while the replacement was arranged, and weâre glad you felt the compensation offered for the delay was fair.
Kind regards,
The Electric Bike Shop Team
Had a recall on my Cube Kathmandu
Had a recall on my Cube Kathmandu, took the bike to Wilmslow shop. Extremely helpful. Bike was fixed promptly. I needed a new bell. The chaps installed a new one and wouldn't take any money for it!! Wow I can't hesitate to recommend the electricbikeshop in Wilmslow. After sales is outstanding. Thanks.
2026幎8æ18æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear our Wilmslow team looked after you so well and completed the recall work on your Cube Kathmandu promptly.
Itâs also great to hear the team could help with the replacement bell. Your comments about our after-sales service mean a lot to us, and we really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
My family and I have purchase 3 e-bikesâŠ
My family and I have purchase 3 e-bikes from the Electric Bike Shop Harrogate over the last 3 years. The service and support has been absolutely excellent UNTIL the manager Alex left the shop (and company) and I believe the mechanic went as well. Since then the service has been abysmal as follows:
⢠The shop is unable to take bookings for the servicing of e-bikes. (I suspect they do not have a mechanic. I have not seen one when visiting)
⢠The shop takes a long time to respond to emails.
⢠When calling the shop I am eventually put through to the head office, who state that they will ask the branch to call me, which doesnât happened
I was considering upgrading my bike with the company soon but I am not so sure now.
2026幎8æ17æ¥
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The Electric Bike Shop ããã®åç
Thank you for taking the time to speak with us on the phone and for sharing your concerns. Weâre sorry that your recent experiences have fallen short of the excellent service you previously received from our Harrogate store.
The Harrogate team has been going through a period of change alongside a shortage of staff. Everyone is working hard to respond to customers as promptly as possible, but unfortunately this has meant we haven't been able to operate at our usual capacity during this period. We appreciate how frustrating this has been, particularly as a longstanding customer who has purchased several bikes from us.
We are working to return the store to normal operating capacity as soon as possible. We sincerely appreciate your previous support, and if we can help you with your current bikes or a future upgrade, please do get back in touch and we'll be happy to assist.
Kind regards,
The Electric Bike Shop Team
Very helpful staff
Very helpful customer service from Cath helping me through the cyclescheme process from quote to dedelivery. Rich was great when I popped in to collect the bike going through how it all worked and some great advice. Had the option for delivery or collection.
2026幎8æ15æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear Cath was able to guide you through the CycleScheme process from quotation through to receiving your new bike.
Itâs also great to hear Rich provided a thorough handover when you collected the bike and gave you plenty of helpful advice to get you started. Weâll be sure to pass your kind feedback on to them both.
We hope you enjoy many happy miles on your new e-bike!
Kind regards,
The Electric Bike Shop Team
Do it! You wonât look back.
The Nottingham store provided and maintain our bikes. Mark helped us choose the perfect bikes, Chris offers friendly customer service and Nathan is a master of repair. Thanks guys!
2026幎8æ11æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear our Nottingham team continues to look after you and your bikes so well.
Mark, Chris and Nathan will be really pleased to hear your kind words. Itâs great to know youâve received excellent support from choosing the perfect bikes right through to ongoing servicing and repairs.
Thank you for your continued support!
Kind regards,
The Electric Bike Shop Team
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