The Electric Bike Shop レビュー 

Jack was very helpful throughout the whole sales process showing us electric folding bikes with pros and cons of brands.
The shop has a good stock range and knowledgeable staff. Highly recommended.

Great bike delivered quick and no hassle atall. Highly recommended!

Perhaps the most astonishingly unhelpful and rude encounter I have had in years. Don’t go to this bizarre place whatever you do. Avoid avoid avoid. There are many bike shops in the battersea area with lovely staff who will go out of their way to help- give you sound advice and can be relied upon (1 on st john’s hill or for electric bikes 1 on east hill.)

I can only assume this worker has a deep disappointment with life which has left his soul hollow and his heart broken but I’d recommend a bit of therapy or a retreat to the back room to hang out with the spanners until he’s over it. He’s certainly not cut out for a life dealing with members of the public.

I was looking for a replacement bosch battery for my bike. I know the shop is a registered supplier. The man I encountered was sneery. Seemed weirdly disappointed that I had had my bike for 3 years without having had the battery stolen before. Wouldn’t help me at all. Seemed keen to put me off at every turn and looked and me and spoke to me like I was some kind of trespasser. I showed him the manufacturer’s spec and was told the battery didn’t exist. (I got it touch with bosch later who - top tip guys - are really quick and helpful - and guess what - it does exist.) I asked if he might be able to assist me by looking at the bosch supply list given that they are a supplier or on their website. But no. Took every opportunity possible to put a spanner in the works of communication - like I had invaded his domain with my weird request for a purchase. Felt slightly reassured that I hadn’t entered a parallel shopping universe when our “shopkeeper of the year” took the time to speak on the phone to another hapless customer (who seemed to have had the audacity to enquire about when their bike might be ready) in a similarly rude manner, only pausing to mansplain the deep problems with oat milk to his colleague.

I’m sure the other shops in the chain are fine but crikey this was comically poor customer service. Stick with the independents I reckon.

I took my electric bike on spec to Harrogate to see if they could help with fixing a trailer I had bought to the axel. Kurt was exceedingly helpful - he listened to my problem - looked at my bike - found a solution - fitted the appropriate piece and did it all with excellent knowledge and customer service. Whenever I have had a problem - I have rung up and they have always been helpful.

Delivery of the bike after 11 working days to the shop I contacted the shop and they had it ready for me the next day. They did a very good hand over in regard to the bike and the different settings, I took my own pedals and they put these on for me while a waited. All Staff are very pleasant and helpful.

Purchased from EBShop Cardiff.
Dan and Paul very helpful patient and knowledgeable.
Really thorough handover when came to collect my bike.
Would definitely recommend the Cardiff shop.
Cheers
Phil

Great service and value from the electric bike shop in Nottingham, great service from Jack, friendly, helpful, informative, we were able to test bikes and take our time choosing, great range to choose from.
Thank you

Great bike. Delivered on time. Very happy

Online central team ignored WhatsApp warranty video for a year.

"I bought a Haibike AllMtn 3 online from their Central operations. Less than 30 days after receiving the bike, I formally reported severe rotational play in the cassette via WhatsApp and sent clear video proof of the defect. I explicitly warned them at the time that this factory defect would place destructive strain on the rest of the high-torque drivetrain.A year has passed and I have been completely ignored, with absolutely no response to my statutory warranty claim. Under the Consumer Rights Act 2015, this bike was not of satisfactory quality on delivery. Because the shop ghosted my messages, they are liable for the damage.I have now sent a formal Final Notice email to their central management. I expect a senior manager to contact me immediately to arrange a full repair of the freehub and drivetrain, or I will take this straight to Trading Standards and the Small Claims Court."
Update,
"Thank you for acknowledging receipt of my email and the timestamped WhatsApp evidence. As the manufacturing defect was reported within the first 30 days of delivery, I look forward to receiving a formal proposal from your management team early next week to resolve this statutory claim."

"UPDATE 04/08: Following my escalation, the director has now responded and authorised me to take the bike to a local independent bike shop for a full inspection. I will be submitting the mechanic's report to them this week for the next steps. Glad to see this is finally moving forward."

The bike needed a replacement display. No problem. It was covered by the warranty. It was delivered quickly.

Very professional with lots of knowledge about bikes. Nathan was great and helped me through the purchase process of a new bike. Would recommend the shop, range of bikes and customer service to everyone.

Nate and his colleagues in this store have been very helpful in finding the right bike as well as sorting a couple minor issues out after receiving the bike despite being very busy! Can’t recommend this place any more. 😊

Salesman made buying my e-bike simple,giving great service and helping me get the best price possible
Thanks

Everything went smoothly, from ordering online on the Sunday evening (after checking reviews as I'd never heard of the company) to delivery on the Friday. The ebike I had chosen was well packaged and arrived quickly. I chose this company over others as they had a sale on the particular model I wanted. Free insurance for first month was a bonus. Thank you!

Gabe was very knowledgeable about the technical aspects of Cube bikes including key questions about battery life and motor longevity while Richard answered my other wuestions around cost and model differences Two experts made my visit to the Electric Bike Shop a pleasure and gave me confidence about a purchase and after sales....

Helpful service. Clear instruction. Friendly and obliging.

Bad experience, abysmal customer service.

Bought an electric bike from the Bristol store and couldn’t be more pleased! All of the staff in the store couldn’t have been more helpful and friendly. When I collected my bike Rich was such a great help in going through the bike and answering any questions I had as it was my first electric mountain bike. Wouldn’t hesitate to go back. Their advice and knowledge is great, would not hesitate to go back!