Very helpful customer service from Cath helping me through the cyclescheme process from quote to dedelivery. Rich was great when I popped in to collect the bike going through how it all worked and som... ãã£ãšèŠã
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My family and I have purchase 3 e-bikes from the Electric Bike Shop Harrogate over the last 3 years. The service and support has been absolutely excellent UNTIL the manager Alex left the shop (and... ãã£ãšèŠã
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The Nottingham store provided and maintain our bikes. Mark helped us choose the perfect bikes, Chris offers friendly customer service and Nathan is a master of repair. Thanks guys!
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Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... ãã£ãšèŠã
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The Electric Bike Shop ã«ã€ããŠ
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The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
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- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
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157 Whiteladies Road, Clifton, BS8 2RF, Bristol, è±åœ
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
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Prompt response to a bicycle that wasâŠ
Prompt response to a bicycle that was damaged during delivery, fair compensation for the delay in receiving the replacement.
2026幎8æ7æ¥
The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre pleased to hear our team responded promptly when your bike was unfortunately damaged during delivery.
We really appreciate your patience while the replacement was arranged, and weâre glad you felt the compensation offered for the delay was fair.
Kind regards,
The Electric Bike Shop Team
Had a recall on my Cube Kathmandu
Had a recall on my Cube Kathmandu, took the bike to Wilmslow shop. Extremely helpful. Bike was fixed promptly. I needed a new bell. The chaps installed a new one and wouldn't take any money for it!! Wow I can't hesitate to recommend the electricbikeshop in Wilmslow. After sales is outstanding. Thanks.
2026幎8æ18æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear our Wilmslow team looked after you so well and completed the recall work on your Cube Kathmandu promptly.
Itâs also great to hear the team could help with the replacement bell. Your comments about our after-sales service mean a lot to us, and we really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
My family and I have purchase 3 e-bikesâŠ
My family and I have purchase 3 e-bikes from the Electric Bike Shop Harrogate over the last 3 years. The service and support has been absolutely excellent UNTIL the manager Alex left the shop (and company) and I believe the mechanic went as well. Since then the service has been abysmal as follows:
⢠The shop is unable to take bookings for the servicing of e-bikes. (I suspect they do not have a mechanic. I have not seen one when visiting)
⢠The shop takes a long time to respond to emails.
⢠When calling the shop I am eventually put through to the head office, who state that they will ask the branch to call me, which doesnât happened
I was considering upgrading my bike with the company soon but I am not so sure now.
2026幎8æ17æ¥
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The Electric Bike Shop ããã®åç
Thank you for taking the time to speak with us on the phone and for sharing your concerns. Weâre sorry that your recent experiences have fallen short of the excellent service you previously received from our Harrogate store.
The Harrogate team has been going through a period of change alongside a shortage of staff. Everyone is working hard to respond to customers as promptly as possible, but unfortunately this has meant we haven't been able to operate at our usual capacity during this period. We appreciate how frustrating this has been, particularly as a longstanding customer who has purchased several bikes from us.
We are working to return the store to normal operating capacity as soon as possible. We sincerely appreciate your previous support, and if we can help you with your current bikes or a future upgrade, please do get back in touch and we'll be happy to assist.
Kind regards,
The Electric Bike Shop Team
Very helpful staff
Very helpful customer service from Cath helping me through the cyclescheme process from quote to dedelivery. Rich was great when I popped in to collect the bike going through how it all worked and some great advice. Had the option for delivery or collection.
2026幎8æ15æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear Cath was able to guide you through the CycleScheme process from quotation through to receiving your new bike.
Itâs also great to hear Rich provided a thorough handover when you collected the bike and gave you plenty of helpful advice to get you started. Weâll be sure to pass your kind feedback on to them both.
We hope you enjoy many happy miles on your new e-bike!
Kind regards,
The Electric Bike Shop Team
Do it! You wonât look back.
The Nottingham store provided and maintain our bikes. Mark helped us choose the perfect bikes, Chris offers friendly customer service and Nathan is a master of repair. Thanks guys!
2026幎8æ11æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear our Nottingham team continues to look after you and your bikes so well.
Mark, Chris and Nathan will be really pleased to hear your kind words. Itâs great to know youâve received excellent support from choosing the perfect bikes right through to ongoing servicing and repairs.
Thank you for your continued support!
Kind regards,
The Electric Bike Shop Team
Just bought a Cube e-bike from the WestâŠ
Just bought a Cube e-bike from the West Bridgford (Nottingham) store and had a very positive experience. Mark was friendly & helpful and took time to introduce me to the world of e-bikes and find out what might suit me. Very happy so far with my purchase. Thank you.
2026幎8æ12æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear you had such a positive experience at our West Bridgford store. Mark will be really pleased to hear your kind feedback.
Itâs great to know he took the time to introduce you to e-bikes and help you find the right Cube for your needs. Weâre pleased youâre enjoying your new bike and hope you have many happy miles ahead!
Kind regards,
The Electric Bike Shop Team
I orderd a cube mtb
I orderd a cube mtb. Helmet recently but on receiving my order all i got was an empty box
2026幎7æ28æ¥
The Electric Bike Shop ããã®åç
Weâre very sorry that your order arrived without the helmet inside. We completely understand how disappointing and frustrating this must have been.
We have contacted you directly to apologise and have now issued a full refund for the missing item. Weâre sorry that on this occasion we fell well short of the service you should expect from us.
Kind regards,
The Electric Bike Shop Team
Great fast delivery
2026幎7æ28æ¥
The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear you were happy with the service and speedy delivery.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
Went into the shop in Wilmslow toâŠ
Went into the shop in Wilmslow to discuss buying two e-bikes. Staff member was friendly and very helpful. Had some extras fitted to the bikes as well. Purchase was smooth. As I was buying two bikes they agreed to deliver locally. Canât fault them so far. Hopefully the after sales is as
Good.
2026幎7æ27æ¥
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The Electric Bike Shop ããã®åç
Thank you for your feedback. Weâre really pleased to hear you had a positive experience with our Wilmslow team and that the purchase process was smooth.
Itâs great to know the team could help with fitting the accessories and arranging local delivery for your new bikes. We hope you enjoy them, and weâll be here to provide the same high level of support should you ever need us after the sale.
Kind regards,
The Electric Bike Shop Team
Deliver on time everything ok
2026幎7æ24æ¥
The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear your order was delivered on time and that everything arrived as expected.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
An excellent bike shop.
Jack was very helpful throughout the whole sales process showing us electric folding bikes with pros and cons of brands.
The shop has a good stock range and knowledgeable staff. Highly recommended.
2026幎7æ31æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear Jack was able to guide you through the sales process and help you compare the different folding e-bikes, explaining the pros and cons of each.
Itâs great to know you found our range and the teamâs knowledge helpful. We really appreciate your recommendation and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Great bike delivered quick and noâŠ
Great bike delivered quick and no hassle atall. Highly recommended!
2026幎7æ17æ¥
The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear your new bike was delivered quickly and that the whole process was hassle-free.
We really appreciate your recommendation and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Natalie Steed
Perhaps the most astonishingly unhelpful and rude encounter I have had in years. Donât go to this bizarre place whatever you do. Avoid avoid avoid. There are many bike shops in the battersea area with lovely staff who will go out of their way to help- give you sound advice and can be relied upon (1 on st johnâs hill or for electric bikes 1 on east hill.)
Edited in response to the shopâs reply. Nb the shop reported my post as defamatory and the report was rejected. I am free to express my opinions but, on reflection feel that I can make no assumptions about the reasons why the worker I encountered behaved so offensively . It was upsetting and baffling to have to deal with it from someone who is ostensibly employed in a customer service role selling things. Iâd still recommend a retreat to the back room to hang out with the spanners until heâs over whatever it is that causes his obstructive, unhelpful and extraordinary attitude to members of the public seeking out his employerâs wares. From my experience heâs certainly not cut out for a life dealing with members of the public.
I was looking for a replacement bosch battery for my bike. I know the shop is a registered supplier. The man I encountered was sneery. Seemed weirdly disappointed that I had had my bike for 3 years without having had the battery stolen before. Wouldnât help me at all. Seemed keen to put me off at every turn and looked and me and spoke to me like I was some kind of trespasser. I showed him the manufacturerâs spec and was told the battery didnât exist. (I got it touch with bosch later who - top tip guys - are really quick and helpful - and guess what - it does exist.) I asked if he might be able to assist me by looking at the bosch supply list given that they are a supplier or on their website. But no. Took every opportunity possible to put a spanner in the works of communication - like I had invaded his domain with my weird request for a purchase. Felt slightly reassured that I hadnât entered a parallel shopping universe when our âshopkeeper of the yearâ took the time to speak on the phone to another hapless customer (who seemed to have had the audacity to enquire about when their bike might be ready) in a similarly rude manner, only pausing to mansplain the deep problems with oat milk to his colleague.
Iâm sure the other shops in the chain are fine but crikey this was comically poor customer service. Stick with the independents I reckon.
2026幎8æ5æ¥
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The Electric Bike Shop ããã®åç
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that you left the store feeling disappointed, as this is never the experience we want any customer to have.
We always welcome constructive feedback and take any concerns about customer service seriously. We will review the interaction with the team involved to understand exactly what happened and whether we could have handled the situation differently.
That said, we do feel it's important to distinguish between feedback about an experience and personal comments directed at individual members of our team. Our colleagues work hard to support customers every day, and whilst we fully respect your right to share your experience, we cannot support or accept remarks that are personal or defamatory in nature.
With regard to the Bosch battery, there can sometimes be confusion around compatibility, model variations and availability, and if we were unable to provide the information you needed during your visit, we apologise. We're pleased you were ultimately able to obtain clarification from Bosch.
If you would be willing to discuss your experience directly, we'd welcome the opportunity to do so. Please contact our customer service team at info@theelectricbikeshop.co.uk, quoting your review, so we can investigate further and better understand what took place.
Fast efficient service
2026幎7æ17æ¥
The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear you were happy with our fast and efficient service.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
I took my electric bike on spec toâŠ
I took my electric bike on spec to Harrogate to see if they could help with fixing a trailer I had bought to the axel. Kurt was exceedingly helpful - he listened to my problem - looked at my bike - found a solution - fitted the appropriate piece and did it all with excellent knowledge and customer service. Whenever I have had a problem - I have rung up and they have always been helpful.
2026幎7æ31æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear you had such a positive experience with our Harrogate team. Kurt will be especially pleased to hear your kind feedback.
Itâs great to know he was able to find a solution for fitting your trailer and get everything sorted for you. Weâre also pleased to hear that, whenever youâve needed advice, the team has always been happy to help.
Thank you for your continued support, and we hope you enjoy many happy miles ahead.
Kind regards,
The Electric Bike Shop Team
Very pleased with the service I was given
Delivery of the bike after 11 working days to the shop I contacted the shop and they had it ready for me the next day. They did a very good hand over in regard to the bike and the different settings, I took my own pedals and they put these on for me while a waited. All Staff are very pleasant and helpful.
2026幎7æ31æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear you had such a positive experience collecting your new bike.
Itâs great to know the team had everything ready for you, provided a thorough handover of the bike and its settings, and were happy to fit your own pedals while you waited. Weâre pleased you found everyone friendly and helpful.
Thank you for your support, and we hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Purchased from EBShop Cardiff.
Purchased from EBShop Cardiff.
Dan and Paul very helpful patient and knowledgeable.
Really thorough handover when came to collect my bike.
Would definitely recommend the Cardiff shop.
Cheers
Phil
2026幎7æ31æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear you had such a positive experience with our Cardiff team. Dan and Paul will be really pleased to hear your kind feedback.
Itâs great to know you found the handover thorough and that the teamâs patience and knowledge helped make the experience enjoyable.
Thank you for your recommendation, and we hope you enjoy many happy miles on your new bike!
Kind regards,
The Electric Bike Shop Team
Great service and value from theâŠ
Great service and value from the electric bike shop in Nottingham, great service from Jack, friendly, helpful, informative, we were able to test bikes and take our time choosing, great range to choose from.
Thank you
2026幎7æ25æ¥
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The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear you had such a positive experience at our Nottingham store. Jack will be really pleased to hear your kind feedback.
Itâs great to know you enjoyed being able to test-ride the bikes, took your time choosing the right one, and found the team friendly, helpful, and informative throughout.
Thank you for your support and recommendation. We hope you enjoy many happy miles on your new bike!
Kind regards,
The Electric Bike Shop Team
The Electric Bike Shop ããã®åç
Thank you for the fantastic 5-star review! Weâre delighted to hear youâre happy with your new bike and that it was delivered on time.
We hope you enjoy many happy miles ahead, and thank you for choosing The Electric Bike Shop.
Kind regards,
The Electric Bike Shop Team
Online central team ignored WhatsAppâŠ
Online central team ignored WhatsApp warranty video for a year.
"I bought a Haibike AllMtn 3 online from their Central operations. Less than 30 days after receiving the bike, I formally reported severe rotational play in the cassette via WhatsApp and sent clear video proof of the defect. I explicitly warned them at the time that this factory defect would place destructive strain on the rest of the high-torque drivetrain.A year has passed and I have been completely ignored, with absolutely no response to my statutory warranty claim. Under the Consumer Rights Act 2015, this bike was not of satisfactory quality on delivery. Because the shop ghosted my messages, they are liable for the damage.I have now sent a formal Final Notice email to their central management. I expect a senior manager to contact me immediately to arrange a full repair of the freehub and drivetrain, or I will take this straight to Trading Standards and the Small Claims Court."
Update,
"Thank you for acknowledging receipt of my email and the timestamped WhatsApp evidence. As the manufacturing defect was reported within the first 30 days of delivery, I look forward to receiving a formal proposal from your management team early next week to resolve this statutory claim."
"UPDATE 04/08: Following my escalation, the director has now responded and authorised me to take the bike to a local independent bike shop for a full inspection. I will be submitting the mechanic's report to them this week for the next steps. Glad to see this is finally moving forward."
2025幎8æ1æ¥
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The Electric Bike Shop ããã®åç
We're sorry to read your review and apologise for the experience you've described.
We can confirm that we received your email today and will be reviewing the information you have provided. A member of our Customer Service team will respond to you directly as soon as possible.
Kind regards,
The Electric Bike Shop Team
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