I can never log in. I've had to reset passwords and now they have some new Transmit system which doesn't work. If you attempt to use the wrong device for your "passkey" it locks you out and won't let... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This time I reached a human but after 45 minutes she was out of ideas and transferred me to the "special login team" that helps people who don't know what a passkey is or why it should be on a phone,... もっと見る
企業が回答しました
WOW! I have been dealing with so much bad customer service for so long, and Health Equity knocked it out of the park. A fairly complicated request resolved in under 30 minutes, not days, weeks, or mon... もっと見る
企業が回答しました
Shawna (sp?) was extremely knowledgeable, friendly and professional! She understands our program and explained it clearly to us. We had numerous questions and she patiently answered all of them. Sh... もっと見る
企業が回答しました
企業情報
当該企業による記述
At HealthEquity, we believe everyone deserves a simpler, more confident way to manage their healthcare finances. We provide easy-to-use solutions like Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and other benefits that help people save, spend, and plan for healthcare expenses. Our goal is to make managing healthcare benefits easier to understand and easier to navigate, so you can focus less on the complexity of healthcare costs and more on what matters most: your health and well-being. Whether you're saving for future medical expenses, paying for eligible healthcare costs, or making the most of your benefits, we're here to help you get more value from your healthcare dollars. Your health. Your money. Your way.
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697件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 27％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Long time cutomer, they only get worse
I have to use it for dozen of years as employee, it's a paid. Web site is super glitchy, bugs on every page, impossible to upload receipt, no transparency on decisions, why some transactions passed, some require recipets, unresponsive customer service, more like a worst giverment department
2026年10月19日
自発的なレビュー
HealthEquity からの回答
Hello Yuri,
Thank you for taking the time to write a review. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
Diana, Customer Service Tech.
Diana, was professional and very customer focused. She is the type of representative that expand organizations value. Thanks Diana, Patricia
2026年10月19日
自発的なレビュー
HealthEquity からの回答
Hello Patricia,
Thank you for your kind words! We’re happy to hear that your experience with Diana made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
My issue was resolved
My issue was resolved. The customer service representative was knowledgeable. The representative would also benefit from slowing down, listening more carefully, and allowing customers to fully explain their concerns before offering solutions.
2026年10月19日
自発的なレビュー
HealthEquity からの回答
Hello Toni,
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
You have to be patient when she is…
You have to be patient when she is working on her end.She was always coming back on the phone and letting me know that she was still there.She resolved my issue on the phone before she hung up.Thank you so much for a great employee.Job well done
2026年10月19日
自発的なレビュー
HealthEquity からの回答
Hello Ruth,
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
HealthEquity からの回答
Hello Marilyn,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Reimbursement Failure
The company is not able to reimburse running shoes under a fitness reimbursement program while the listed category is named "Athletic Equipment" because "Running Shoes" are not explicitly listed. What is explicitly listed is "Athletic Equipment". The customer service and the claim service are not able to link "Running Shoes" to "Athletic Equipment". That's a 100% failure in one of the core competencies of this service provider.
2026年9月2日
自発的なレビュー
HealthEquity からの回答
Hello Christian,
Thank you for sharing your feedback. We're disappointed to hear that your experience fell short of expectations. We know people count on us during important moments, and we appreciate hearing about their experiences. Your feedback helps shape the work we do as we look for ways to improve. — HealthEquity Team
I was able to get through and get…
I was able to get through and get through to a LIVE Agent quick! He resolved our concerns of a charge quickly! Thank you:)
2026年10月19日
自発的なレビュー
HealthEquity からの回答
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Managing HSA funds
Managing HSA funds, reimbursements has been quite effective with Healthequity. Easy to get refund back to self, by adding enough comments for the record on each transaction. I used to also invest HSA dollars thru Healthequity effectively before.
2026年10月15日
自発的なレビュー
HealthEquity からの回答
Hello Vishu,
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
The customer service women I was…
The customer service women I was fortunate enough to have answered my call was amazing. She was patient and spent a lot of time helping me manage my account.
2026年10月15日
自発的なレビュー
HealthEquity からの回答
Hello Ann Marie,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Exceptional service
Exceptional service
The HSA service is also top notch. They have a great website making everything easily accessible.
What really make HealthEquity unique is the customer service. It is easily the best I have experienced in years. With a phone call I was quickly and efficiently directed to a customer service representative who was able to address fraudulent charges in minutes.
2026年10月15日
自発的なレビュー
HealthEquity からの回答
Hello Richard,
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
I was able to very quickly navigate to…
I was able to very quickly navigate to a live, legible speaking person who was very polite, knowledgeable, and patient with my poor phone connection. The world would be a better place if more companies offered this high level of customer service.
2026年10月15日
自発的なレビュー
HealthEquity からの回答
Hello Mike,
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
HealthEquity からの回答
Hello Rafael,
Thank you for the feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Do not use this company unless you want…
Do not use this company unless you want a headache and you want your money to be lost.
Its complete garbage website/app
they do not help you to be successful
they have a high rate of money returned to the employer becuase of their garbage interface, which is why the employer chooses to use Health Equity.
2026年10月15日
自発的なレビュー
HealthEquity からの回答
Hello Gavin,
Thank you for sharing your feedback. We're disappointed to hear your experience fell short of expectations. We know people trust us with important aspects of their healthcare journey, and we don't take that responsibility lightly. We appreciate you taking the time to let us know about your experience. — HealthEquity Team
Sean was so knowledgeable and did not…
Sean was so knowledgeable and did not rush my conversation. He was personable and took the time to explain things to me. I was grateful that he answered my call.
2026年10月15日
自発的なレビュー
HealthEquity からの回答
Hello Debra,
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt supportive and not rushed. We appreciate your trust in us. — HealthEquity Team
Contacted about Medicare reimbursement
Contacted about Medicare reimbursement. Adrian was very polite and extremely helpful. It was a very positive experience
2026年10月14日
自発的なレビュー
HealthEquity からの回答
Hello Jonna,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Customer Service was Great
Customer Service was Great! I called to resolve an issue with my debit card and paying claims. Denisha was courteous, knowledgeable and helpful. She sought the help she needed to resolve the issue and we got everything straight. If I ever need help again I hope Denisha answers my call.
2026年10月14日
自発的なレビュー
HealthEquity からの回答
Hello Jennifer,
Thank you for your kind words! We’re happy to hear that your experience with Denisha made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
This is an absolute garbage platform
This is an absolute garbage platform. My company switched to this platform several months ago and while I was able to set up my account initially and view my portal, I have YET to be able to successfully log in since then. It's not even a username/password issue. Their system is CONSTANTLY saying they're having technical difficulties and the app is always crashing. It doesn't matter if you're on the mobile app or the web-based version. It's AWFUL. Stay FAR FAR away from this company.
2026年10月15日
自発的なレビュー
HealthEquity からの回答
Hello Chris,
Thank you for sharing your feedback. We're disappointed to hear that your experience fell short of expectations. We know people count on us during important moments, and we appreciate hearing about their experiences. Your feedback helps shape the work we do as we look for ways to improve. — HealthEquity Team
The Representative was…
The Representative was knowledgeable,patient and resolved my issue 😊
2026年10月14日
自発的なレビュー
HealthEquity からの回答
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Great customer service!
The customer service rep I spoke with was knowledgeable and friendly to deal with. Even though he could see my payment was already set up in their system, he went the extra step to confirm everything was good to go.
2026年10月13日
自発的なレビュー
HealthEquity からの回答
Hello Ward,
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
The agent was kind and tried to help…
The agent was kind and tried to help me. However, I have an issue with this FSA company creating more work for me to prove that a provider is legitimate, when I have been charging my FSA card to this provider for over a decade. It's this kind of tedious busy-work that I think should be done by the company itself, not by me.
2026年10月14日
自発的なレビュー
HealthEquity からの回答
Hello Heidi,
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
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