Elderly active traveller. Previously had disastrous results buying shoes online. Googled "Best Women's Lightweight Waterproof Walking shoes"; as my current shoes started leaking in the rain on... もっと見る
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Have ordered off Wild Earth a few times. Every time the products have arrived on time (Or even earlier than expected) & have been in good condition - one shipping box was a little beaten up but the... もっと見る
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I had a great experience at Wild Earth Gold Coast and wanted to give a special shout-out to Jake. His product knowledge was outstanding and he genuinely took the time to understand what I actual... もっと見る
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Customer service in store is fantastic. I've been a long term customer and in my 20+ visits never had a negative experience. Great sales that match and sometimes beat the sales of the brands they se... もっと見る
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企業情報
Wild Earth について
当該企業による記述
About us
HIKE | CAMP | CLIMB | TREK | TRAVEL
Your favourite brands.Our expert knowledge. Adventure is Here!
AUSTRALIAN OWNED. EXPERT OUTDOOR STAFF. FAST FREE SHIPPING*. EASY RETURNS. BEST BRANDS & PRICES. ADVENTURE GEAR SPECIALISTS.
Wild Earth is Australia’s outdoor store for people who truly crave adventure. With more than 130 leading outdoor brands from Australia and around the World, including; Sea to Summit, Osprey, Deuter, Tatonka, Marmot, Camelbak, Thermarest, Jetboil, Vango, Scarpa, Darche and Sahara, and many others, to ensure we provide you with a huge range of high quality, reliable products, at our special everyday low prices
Adventure is in our blood, so whether your planning your next big trip, adventure race, climbing route, or through hike, our staff have the real-world experience to help you choose the right gear.
And we are just as passionate about our customer service. Shop in-store, or online, and if you have a question about anything we do, please don’t hesitate to call us on 1800 841 847, or email us at service@wildearth.com.au We are here to help you plan your next big adventure.
連絡先
25 Central Drive, 4220, Gold Coast, オーストラリア
- 1800 841 847
- service@wildearth.com.au
- www.wildearth.com.au
4.8
優良
2万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Wild Earth からの回答
Hi Fahim,
Thank you for your kind review. We’re glad to hear you were very satisfied with the service, and it means a lot that you took the time to share that.
We’ll keep working hard to provide the same reliable service and a great experience every time.
Kind regards,
The Wild Earth Team
Elderly active traveller.
Elderly active traveller.
Previously had disastrous results buying shoes online.
Googled "Best Women's Lightweight Waterproof Walking shoes"; as my current shoes started leaking in the rain on the last trip.
Rang Kate/Kay (?) on Wild Earth Help Line (Sunday at 11.30ish); Took advice about sizing up at least half a shoe-size.
Received shoes 2 days later with updated parcel tracking.
A review gave me a further discount of $5.25 using GETWILDER.
Shoes as described; incredibly comfortable to wear and walk in.
Would definitely recommend the Merrill brand of shoe and buying through Wild Earth for prompt service.
2026年5月26日
自発的なレビュー
Wild Earth からの回答
Thank you so much for this wonderful review! We're thrilled that Kat was able to help with sizing advice and that your new Merrell shoes arrived quickly and fit perfectly. It's great to hear they're comfortable for your walks already – enjoy many dry adventures in them! Thanks for shopping with Wild Earth.
The Wild Earth Team
Great customer service
Great customer service, made a mistake on an order I placed and they were very helpful and happy to assist. The free shipping for small items is a bonus, saved $10 compared to other online retailers with the same item.
2026年5月11日
自発的なレビュー
Wild Earth からの回答
Hi Summer
Thanks so much for sharing this. We’re glad our team could help get the order sorted and that you found the service helpful and easy to deal with.
It’s great to hear the free shipping on small items was a bonus too, and that you saved money compared with other retailers. We really appreciate you choosing Wild Earth and will keep working hard to make shopping with us a good experience.
Kind regards,
The Wild Earth Team
Website and Interstate Shopping
I continue to return to Wild Earth for their quality products, ease of transactions, quality shipping tracking and a high level of customer service.
I exclusively use their website for interstate shopping.
2026年4月7日
自発的なレビュー
Wild Earth からの回答
Hi Zach
Thanks so much for sticking with Wild Earth. It means a lot to know you keep coming back for our quality products, smooth ordering process, reliable shipping updates, and customer service.
It’s great to hear our website has become your go-to for interstate shopping, and we’ll keep working hard to make every order easy and dependable from start to finish.
King regards,
The Wild Earth Team
Great experience
Great experience, seamless transaction, quick delivery and great product at a great price. The only thing I didn't like was the ad that kept popping up on the website to win a prize.
2026年3月25日
Wild Earth からの回答
Hi Mark
Thanks so much for sharing your positive experience! It's wonderful to hear that you found the transaction seamless and were happy with the quick delivery and our product pricing.
We apologize for the pop-up ad, and we appreciate your feedback as it helps us improve our website experience. We're committed to providing excellent service and if you have any more thoughts or need further assistance, feel free to let us know.
Kind regards,
The Wild Earth Team
Fast Delivery and Exceptional Customer Service
My order arrived very quickly, and when I had a small issue with an item, the team handled the exchange promptly, efficiently, and kindly. The communication was clear, and the whole process felt very easy. I really appreciated the support.
2026年3月2日
Wild Earth からの回答
Hi Leonie,
I'm delighted to hear that your order arrived swiftly and that our team was able to assist you efficiently with your exchange. It's fantastic to know you found the communication clear and the process smooth. We strive to provide support that makes everything feel easy for our valued customers. Thank you for your kind words!
Kind regards,
The Wild Earth Team
Excellent experience
Website was easy to navigate; excellent search function. Delivery was prompt and reasonably priced.
2026年2月22日
Wild Earth からの回答
Hi Swagman,
Thank you so much for your positive feedback! We’re delighted to hear that you found our website easy to navigate and our search function helpful. It's great to know that the prompt and reasonably priced delivery added to your shopping experience. We're committed to maintaining high standards and ensuring you continue to have seamless experiences with us.
Kind regards,
The Wild Earth Team
Wildearth great product at environmentally friendly prices
I am impressed with Wildearth and their commitment to the environment and providing a variety of quality products at reduced prices.
Happy with my Keen wide fitting walking shoes.
Fast and affordable postage to NZ.
KIA ORA.
2026年2月24日
自発的なレビュー
Wild Earth からの回答
Hi there,
Thank you so much for your kind words and your appreciation for our commitment to the environment. It's wonderful to hear you love your Keen wide fitting walking shoes. We're also thrilled that our fast and affordable shipping to NZ met your expectations.
Kia ora and happy adventuring!
Kind regards,
The Wild Earth Team
Easy online purchase
Easy online purchase
Prompt delivery
Love the shoes - Altra Olympus 275
2026年1月25日
Wild Earth からの回答
Hi Claudia,
Thank you so much for sharing your experience with us! I'm delighted to hear that your online purchase was a breeze and that the delivery was prompt. It's fantastic that you're enjoying the Altra Olympus 275 shoes. We’re committed to providing you with quality products and a smooth shopping experience. If you have any more questions or need assistance in the future, feel free to reach out.
Kind regards,
The Wild Earth Team
Great product and an even better price…
Great product and an even better price than other places for the brand I love
2026年1月25日
Wild Earth からの回答
Hi There,
Thank you so much for your wonderful feedback! It's fantastic to hear that you found our product at a great price and that it aligns with the brand you love. We truly appreciate your support and are committed to providing excellent value for all your future needs.
Kind regards,
The Wild Earth Team
Chaco Sandals
I have worn Chaco Sandals for more than 10 years. Buying on line was the only way to purchase from an Australian supplier. I am based in Melbourne. Excellent and simple service and delivery.
The sandals themselves are comfortable as expected. My previous pair had a single adjustable strap that was continuous with the ankle closure which meant I could fully adjust how the sandal fitted my foot and with how much tension. This pair has thin double straps across the foot which is then sewn onto the single strap before the ankle closure. This creates 2 separate points of adjustment. As a result the sandal is a bit loose on my foot. I can walk for long distances on stable surfaces but not sure how I will go in wet or unstable situations. I am still happy with my purchase.
2026年1月12日
自発的なレビュー
Wild Earth からの回答
Hi HB
Thank you for taking the time to share your experience and for being a loyal Chaco Sandals customer. We truly appreciate your feedback as it helps us understand our customers’ needs even better.
Should you need further assistance in the future, we're here to help. Wishing you many more comfortable walks ahead!
Kind regards,
The Wild Earth Team
I had a great experience at Wild Earth…
I had a great experience at Wild Earth Gold Coast and wanted to give a special shout-out to Jake. His product knowledge was outstanding and he genuinely took the time to understand what I actually needed, not just what I thought I needed.
It never felt rushed or sales-driven — Jake really cared and made sure I walked away with the right gear and the right advice. You could tell he was looking out for me, not just making a sale.
Thanks to the whole Wild Earth team, but especially Jake for going above and beyond. I’ll definitely be back.
2026年1月18日
自発的なレビュー
Wild Earth からの回答
Hi Brad,
Thank you so much for sharing your wonderful experience with us! It's truly heartwarming to hear how Jake made such a positive impact on your visit to Wild Earth Gold Coast. We're thrilled that he took the time to understand your needs and provided the right advice and gear — that's exactly our goal.
We're grateful for your kind words about Jake and the entire team. We look forward to welcoming you back soon!
Kind regards,
The Wild Earth Team
Efficient and prompt despatch
Efficient and prompt despatch
Efficient and prompt despatch over holiday period.
No issues and product as described.
Tis a pity Aus post cannot be as efficient.
2025年12月30日
Wild Earth からの回答
Hi Jim
Thank you so much for sharing your great experience with us! We're really glad to hear that our despatch process met your expectations, especially during the holiday period. It's great to know the product was exactly what you were looking for.
If there's anything else you need, we're here to help!
Kind regards,
The Wild Earth Team
Excellent Customer Service
Excellent Customer Service. The team were responsive and fast, coordinating postage from multiple locations. I was very appreciate of their great communication and service.
2025年12月26日
Wild Earth からの回答
Hi Keryn,
Thank you so much for your kind words! It's wonderful to know that our communication made your experience a positive one. We're committed to maintaining this level of service and ensuring your future experiences are just as smooth. Enjoy your purchase!
Kind regards,
The Wild Earth Team
Delivery is slow
The products were cheaper than elsewhere when I bought from here and the customer service wasn't terrible. I've had much better customer service from outdoor shops, who were much better at problem solving issues and didn't use cheap and unreliable delivery services.
Wild Earth will make you pay for postage even when you spend more than their minimum for free delivery if you choose not to use Aramex for delivery. Aramex is the worse delivery service and incredibly slow and unreliable.
My recommendation is for Wild Earth to offer free delivery with any other delivery service other than Aramex. This would greatly improve the likelihood I'd shop here again. I'd rather pay an extra couple of dollars for an item and have it arrive on time, to the correct address, undamaged.
2025年12月12日
自発的なレビュー
Wild Earth からの回答
Hi Melisa,
Thank you for sharing your experience with us. It’s disheartening to hear that our delivery service did not meet your expectations. We understand how frustrating it can be when a delivery service doesn't align with your needs. Your feedback regarding couriers has been noted.
We're committed to enhancing our service, and we hope to have the opportunity to serve you better in the future.
Kind regards,
The Wild Earth Team
Wild Earth has exceeded my expectations…
Wild Earth has exceeded my expectations once again. They provided excellent customer service and delivered my product quickly and in perfect condition. I am very happy and will definitely be shopping with them again.
2025年10月26日
自発的なレビュー
Wild Earth からの回答
Hi Dakota,
Thank you so much for your lovely review! We're absolutely delighted to hear that you had a positive experience with our customer service and that your product arrived swiftly and in perfect condition. It's great to know that we've been able to meet your expectations.
We look forward to serving you again on your future shopping adventures with Wild Earth!
Kind regards,
The Wild Earth Team
Wild Earth at Burleigh Heads has become my go to for everything outdoors
Wild Earth at Burleigh Heads has become my absolute go-to for anything related to hiking and the outdoors. I’ve shopped both online and in store, and every experience has been consistently outstanding—even during their Black Friday rush. The team’s product knowledge is exceptional, and they’re always willing to guide me toward exactly what I need. It’s rare to find a store that combines great service, expertise, and genuine passion for what they do. Thank you, Wild Earth, for making every visit such a positive experience.
2025年12月5日
自発的なレビュー
Wild Earth からの回答
Hi Vraja,
Thank you so much for sharing your wonderful experience with us! It's truly heartwarming to hear that Wild Earth at Burleigh Heads has become your go-to destination for all things hiking and outdoors. We're thrilled that our team’s product knowledge and eagerness to help have made such a positive impression on you. It’s our passion to ensure you find exactly what you need, and we're delighted that this shines through in every interaction.
Your kind words fuel our dedication to continue offering exemplary service and expert guidance. If there’s anything we can do to make your future visits even more enjoyable, please let us know.
Kind regards,
The Wild Earth Team
great communication & quick delivery
2025年11月10日
Wild Earth からの回答
Hi Rachel,
Thank you so much for your kind words! We're delighted to hear that you appreciated our communication and the quick delivery. It's wonderful knowing that our efforts helped enhance your shopping experience. If there's anything else you need or if you ever have any questions, we're here for you.
Kind regards,
The Wild Earth Team
Wild Earth からの回答
Hi Peter,
Thank you so much for your positive review! It's fantastic to hear that you were pleased with both the product and the quick delivery. We strive to make every experience as seamless and satisfying as possible. If you ever need anything else, we're here to help.
Kind regards,
The Wild Earth Team
Excellent service and very smooth…
Excellent service and very smooth communication. Deserves a five-star rating!
2025年8月12日
自発的なレビュー
Wild Earth からの回答
Hi Barbara,
Thank you for your wonderful review! We're delighted to hear that you found our service excellent and communication smooth. It means a lot to us that you'd rate us five stars. We're here to ensure you have the best experience possible with WildEarth.
Kind regards,
The Wild Earth Team
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