Wren Kitchens レビュー 

Did a great job! Very welcoming experience and done the survey in good time with no messing about. Very professional.

The surveyor was: Bobby West!

Thanks,

Both the delivery guys were extremely professional friendly and did a great job bringing all the kitchen units etc into the house which was a massive amount

Andy Hadnum was friendly and professional and answered any questions I had.

J Taylor came to our house for measurements he was so friendly when we ask him questions.we are happy with his service

We ordered a wardrobe installation from ⁠Wren Kitchens, which resulted in property damage, safety hazards, and a complete failure by management to resolve our complaints.

Contractual Delays: The installer failed to attend the Monday appointment. Tuesday was cancelled via text 20 minutes before the start time. On Wednesday, the installer arrived three hours late.

Property Damage: The fitter cut into our plaster walls and removed sections of skirting boards without prior consultation or consent.

Safety & Fire Separation Hazards: This bedroom sits directly above an integrated garage. Removing the woodwork left an open, unsealed gap exposing the floor void to the garage below. This compromises the 30-minute fire separation barrier required between a dwelling and a garage, and creates a conduit for vehicle fumes. The fitter refused to seal the area unless we purchased materials ourselves.

Health & Safety: Woodwork was scorched during removal, leaving visible burn marks and a burning smell. Heavy component boxes were abandoned blocking bedroom walkways, forcing us to manually move them to regain safe use of our space.

Privacy Issues: Despite being given access to a specific en-suite, the installation team entered two separate, closed-off private rooms (a home office and a spare bedroom) without authorization to store items.

Property Issues: The fitter's apprentice admitted to knocking a personal item out of the window. Home security camera footage shows the team outside searching the grounds for it, but we were not informed until the following day.

Management Failure: A senior customer service manager was contacted twice and given a clear deadline to confirm a contract cancellation, a full refund, and professional property reinstatement. This deadline was ignored.

Due to the severity of the damage, safety violations, and a total loss of confidence, we have escalated this matter formally through our finance provider. All physical evidence, photographs, and video footage have been fully documented.

The surveyor Bobby West was very efficient.punctual and did good job.

As a first-time customer of Wren I wwas disatppointed at the lack of communication from local sales person at Hayes, Uxbridge showroom.
My calls and emails went unanswered.
I finally got through to James from Wren head office who has been most helpful. Thank you James

I rang this afternoon to sort out an issue with an appliance door. Bethanie was absolutely fantastic at helping us sort this out efficiently and without any problem. She listened, reassured and was friendly throughout. I could not be more impressed with the customer service that I received from her. Thank you!

J Howes completed the survey quickly and listened to the comments that I made.

M Sabin - Clearly explained, quick and efficient.

Gemma was very helpful and knowledgeable and came to a very quick solution with a small issue with our doors that we were very happy with. Great work Gemma and Wren!

Excellent service from Lindsay in Customer Services. Problem solved very quickly. Waiting on the installer now.

Mike was great, very professional

I spoke to a girl in the head office regarding getting a shelving unit for my extractor in the kitchen. It’s been an ongoing issue for 2 months but she actually took the time to understand the issue and send out the correct parts that we have been asking for. She was so personable and really helpful and chatty, i came on the call really frustrated and she defused the situation and really made me feel at ease.

Jon Griffiths measured our kitchen and was fantastic. Jon text us a time early in the morning so we could plan our day and he arrived on time. He was friendly and professional, offering advice and help regarding our new kitchen. He booked us a design appointment for the next day and gave us brochures to look through beforehand.

A hadnum very prompt and efficient

Had a home survey recently and had a very good experience. A man called M Haque came to take the measurements and provided excellent customer service and got straight to work taking measurements and did not waste a single second.Top man!

We recently completed our dream kitchen with Wren Kitchens, and we couldn't be happier with the final result.
A special thank you to John Beaver, our kitchen designer, who was fantastic from start to finish. John took the time to understand exactly what we wanted and helped turn our ideas into a practical and beautiful design. He was patient throughout the process, listened carefully to our requirements, and offered excellent suggestions that improved both the functionality and appearance of the kitchen without ever making us feel pressured.
We wanted a modern, luxury-looking kitchen with a large island, and John helped us achieve exactly that. The layout works perfectly, with plenty of storage, excellent workflow, and a design that makes the most of the space. Every detail was carefully considered, and his experience and advice made a huge difference to the final outcome.
The quality of the Wren units is excellent, and now that everything has been installed—including our stunning Patagonia waterfall worktops—the kitchen has exceeded our expectations. Everyone who visits comments on how beautiful it looks.
We would highly recommend Wren Kitchens, and especially John Beaver, to anyone planning a new kitchen. His professionalism, knowledge, attention to detail and genuine commitment to customer satisfaction made the whole experience enjoyable from beginning to end. Thank you for helping us create the kitchen we had always dreamed of!

Very nice and polite

Excellent communication and customer service from Stephen