We cannot praise the service from Wrens enough, from start to delivery it has been excellent. Our dealings with Ian the sales man, the delivery men C Sach & Samuel even the behind the scenes staff has... ãã£ãšèŠã
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Couldnât recommend Stephen Kelso at Wren Ayr Branch enough! From start to finish he was brilliant, listened to exactly what we wanted and had so much patience with all our changes and questions ð... ãã£ãšèŠã
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We ordered our dream kitchen from wren just to be extremely disappointed when it arrived absolutely battered. Customer services were helpful in getting replacement units sent out the following wee... ãã£ãšèŠã
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We had one of Wrenâs surveyors (A Yates) over to measure ahead of our kitchen design appointment. He called to let us know when he was on his way, explained the process and was very quick in measuring... ãã£ãšèŠã
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Wren Kitchens ã«ã€ããŠ
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At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 129 showrooms across the UK.
The Wren Way
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- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
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The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, è±åœ
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
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Delivery 46530010 E Ludlow
Delivery 46530010 E Ludlow
Delivery was on time efficient and polite. Received messages and calls in good time.
2026幎9æ11æ¥
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Wren Kitchens ããã®åç
Hi Christina,
We're so pleased to hear about your positive experience! It's wonderful to know that your delivery was on time, efficient, and polite, and that you received timely messages and calls. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Great experience from start to finish
Great experience from start to finish. Kitchen design stage was fab and delivery was on time A damaged item was replaced quickly with a super helpful delivery team. Every member of staff Iâve dealt with has been professional, helpful and efficient. I love my new kitchen - itâs perfect!!!!
2026幎9æ10æ¥
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Wren Kitchens ããã®åç
Hi Katie,
We're so pleased to hear about your excellent experience from start to finish. It's wonderful that the kitchen design stage was fantastic, and the delivery was on time. We're delighted that a damaged item was quickly replaced by a super helpful delivery team, and that every staff member you've dealt with has been professional, helpful, and efficient. We're thrilled you love your new kitchen!
Warm Regards,
Daniela
Wren Kitchens
Dave was brilliant
Dave was brilliant. Nice and pleasant. I had a few questions and Dave answered all of them.
2026幎9æ7æ¥
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Wren Kitchens ããã®åç
Hi Sonia,
We're delighted to hear about your positive experience! It's wonderful to know that Dave was brilliant, nice, and pleasant, and answered all your questions. Thank you for your kind feedback!
Warm Regards,
Daniela
Wren Kitchens
Initially I was over the moon with myâŠ
Initially I was over the moon with my kitchen design and all the choices I made until it came and my worktops were completely wrong along with other problems which we had to sort ourselves.
Absolutely gutted. A kitchen isnât something you buy often, I had saved for 4 years and been without a kitchen for 4months whilst renovating.
The last thing I wanted was problems and Incorrect items!
Extremely stressful and time consuming experience with customer services they refused to offer any support. They just decide to twist everything and blame you instead of offering a solution or an apology.
Apparently I should know the name of every worktop they have in store not the designer and the staff member I trusted when I made my choices very clear.
I have never had to raise a complaint before against any company and I will hopefully never have to do it again. The way in which I have been treated and made to feel is unlawful and disgusting.
I will never order from Wren again.
Be extremely careful if you do.
2026幎9æ10æ¥
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Wren Kitchens ããã®åç
Hi Lisa,
Thank you for sharing your feedback. We are sorry to hear how disappointing and stressful you have found your experience, particularly given the time and investment involved in your kitchen renovation.
We have reviewed your concerns with our Specialist Worktop Team, who have investigated the worktop selection and installation. Our records confirm that Treviso has always been listed on your order as the worktop selected, rather than Enzo, as referenced in your complaint. Treviso is the worktop detailed on your signed contract, and the samples available in our showrooms for this range match the worktop that has been fitted in your kitchen.
We also note that you signed our template form on 24 August confirming that you were happy with the Treviso worktops. As the worktops have been fitted in accordance with the agreed order, any subsequent change to an alternative worktop would be chargeable.
Having fully investigated your concerns, we have been unable to identify any error in relation to the worktop supplied. As a result, the business has referred you to the Furniture & Home Improvements Ombudsman should you wish to pursue the matter further through an independent alternative dispute resolution service.
We appreciate that this may not be the outcome you had hoped for, but we believe it is important to clarify the documented order details and the steps taken to address your concerns. We remain committed to ensuring our customers receive the products agreed at the point of purchase.
Warm Regards,
Daniela
Great communication and very punctual
Great communication and very punctual. Friendly and knowledgeable of the process and product.
2026幎9æ2æ¥
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Wren Kitchens ããã®åç
Hi Mike,
We're delighted to hear about your positive experience! It's wonderful to know that our team provided great communication, was very punctual, friendly, and knowledgeable about the process and product. Thank you for your kind feedback!
Warm Regards,
Callum
We had our kitchen designed by Wayne inâŠ
We had our kitchen designed by Wayne in Swansea. Our builder installed it. The design works really well. The worksurface was templated by Michael, he gave us really sound advice and took a lot of care to get it just right. We are very happy with our new kitchen.
2026幎8æ1æ¥
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Wren Kitchens ããã®åç
Hi Ceri,
We're so pleased to hear about your positive experience with your kitchen design and worksurface templating. It's wonderful that the design works well and that our team member provided sound advice and took great care. We appreciate your kind feedback!
Warm Regards,
Callum
Delamination
We bought our kitchen a while back and all the panels started delaminating. They replaced the panels and refused to to pay for someone to do the work as they did not do the original installation. Now more panels are delaminating. I would
I you plaid pictures if I could.
2026幎9æ10æ¥
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Wren Kitchens ããã®åç
Hi Jason,
Thanks for your review. Weâd really like to look into this for you. Iâve sent a request via Trustpilot for your order details so we can check whatâs happened and get back to you quickly.
Warm Regards,
Daniela
Wren Kitchens ããã®åç
Hi Emily,
We truly appreciate your kind words and are so pleased to hear that you had a great experience and found our team member friendly and helpful. Thank you for your positive feedback!
Warm Regards,
Callum
Still waitingâŠâŠ
Second review as Iâm still waiting for my kitchen to be finished, as the âfield installation managerâ is incompetent & a liar. Iâve asked for his manager but getting told to go through the complaints process, Iâve already done that & got stuck with him being told âFIM are the highest point of contactâ and a kitchen which isnât finished a damaged ceiling and flooring with no end in sight as their fitters are below par. The worst customer service I have ever experienced. Please donât ever use Wren for anything! If when you reply with the standard âyour customer is important to usâ standard reply, if you can give me the FIMâs boss email that would be the 1st helpful thing this company has done.
2026幎9æ10æ¥
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Wren Kitchens ããã®åç
Hi Sarah,
Thank you for sharing your additional feedback. We are sorry to hear that you remain dissatisfied with the progress of your installation and the concerns you have raised regarding remedial works to your home.
We understand that you have requested further escalation. However, we would like to clarify that the Field Installation Manager is the highest point of contact within the business for installation-related matters and is responsible for managing and overseeing cases of this nature.
Your comments regarding the handling of your case, including your concerns about communication and the progress of the outstanding works, have been forwarded to the Field Installation Manager for review and consideration.
Warm Regards,
Daniela
Wren Kitchens ããã®åç
Hi Eloïse,
We are so pleased to hear that your experience was fast and professional. We truly appreciate you taking the time to share your positive feedback with us.
Warm Regards,
Callum
Gavin was warm and friendly
Gavin was warm and friendly. He was polite throughout and kept us informed on what he was doing.
2026幎9æ10æ¥
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Wren Kitchens ããã®åç
Hi Blake,
We're delighted to hear about your positive experience! It's wonderful to know that our team member was warm, friendly, polite, and kept you informed throughout. Thank you for your kind feedback!
Warm Regards,
Callum
I was well informed and kept updatedâŠ
I was well informed and kept updated with regards to delivery eta
Very professional and polite
Extremely careful with each and every package
Kept everything neat and tidy zac and rachel are an asset to the company it would be great if more delivery drivers were like them
2026幎9æ10æ¥
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Wren Kitchens ããã®åç
Hi Lydia,
We are so pleased to hear about your positive delivery experience. It's wonderful to know our team provided such professional and polite service, keeping you informed and careful with each package. We truly appreciate your kind words.
Warm Regards,
Callum
Great delivery of bedroom
Simon (S Baron) and Ben were cheerful, conscientious and efficient.
Excellent delivery.
2026幎9æ10æ¥
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Wren Kitchens ããã®åç
Hi Hazel,
We're delighted to hear about your positive experience! It's wonderful to know that our team members were cheerful, conscientious, and efficient. Thank you for your kind feedback regarding the excellent delivery!
Warm Regards,
Callum
I canât fault the quartz installationâŠ
I canât fault the quartz installation process. The installers were polite, professional and efficient, and took great care throughout the work. Everything was completed to a very high standard, and the finished result looks fantastic. Iâm extremely pleased with the quality of the installation and would happily recommend the team (A Johnson).
2026幎9æ10æ¥
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Wren Kitchens ããã®åç
Hi Kirsty,
We're so pleased to hear about your excellent experience with the quartz installation. It's wonderful that the team was polite, professional, and efficient, ensuring a high standard of work and a fantastic finished result. We appreciate your recommendation!
Warm Regards,
Callum
query to Head office
Joseph was very helpful and sorted out both my queries today.
2026幎9æ10æ¥
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Wren Kitchens ããã®åç
Hi Ann,
We're delighted to hear about your positive experience! It's wonderful to know that our team member was very helpful and sorted out your queries today. Thank you for your kind feedback!
Warm Regards,
Callum
Excellent service
Mr Atkinson was punctual, polite and very professional.
2026幎9æ8æ¥
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Wren Kitchens ããã®åç
Hi John,
We are delighted to hear about your positive experience! It's wonderful to know that our team member was punctual, polite, and very professional. Thank you for your kind feedback!
Warm Regards,
Callum
Wren delivery B patchett
The delivery drivers arrived well within the time frame they had given me.both driver and mate were very polite and friendly they worked well and with care whist carrying in the units leaving no mess very professional
2026幎9æ10æ¥
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Wren Kitchens ããã®åç
Hi Neal,
We're so pleased to hear about your positive delivery experience. It's wonderful that our team arrived on time, were polite, friendly, and worked with such care, leaving no mess.
Warm Regards,
Callum
10/10 Best ever
He was really nice to talk to and very informative on the job. He is very trustworthy and would recommend 1000%
2026幎9æ10æ¥
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Wren Kitchens ããã®åç
Hi Tyler,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was nice to talk to, very informative, and trustworthy. Thank you for your recommendation!
Warm Regards,
Callum
Lexi was professional
Lexi was professional, efficient and friendly. A good ambassador for Wren kitchens.
2026幎9æ10æ¥
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Wren Kitchens ããã®åç
Hi Monica,
We're delighted to hear about your positive experience! It's wonderful to know that our team member was professional, efficient, and friendly. Thank you for your kind feedback!
Warm Regards,
Callum
T Moyo was great
T Moyo was great. He arrived promptly and just got on with the measuring. Lovely smiley and polite.
2026幎9æ10æ¥
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Wren Kitchens ããã®åç
Hi Lucy,
We're delighted to hear about your positive experience! It's wonderful to know that our team member arrived promptly and was both friendly and polite. Thank you for your kind words!
Warm Regards,
Callum
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