They were delivering to a neighbour but parked across a marked disabled parking space. Refused to move back despite there being plenty of room which would still have allowed them room to make the... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
just had our order delivered by D Sauermann and his colleague. Everything worked exactly as promised . We got our early morning text confirming the expected time, we got our phone call from the driver... もっと見る
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The wren survey came on time and did a detailed survey of the new build kitchen area and pointed out a bit of mi alignment one one side of the new build but we were aware of that due to the original w... もっと見る
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Whilst there were some delivery issues / missing items from my order, the Wren app was so easy to use. I did however need further assistance, so a lady called Bethanie from customer services gave me a... もっと見る
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企業情報
Wren Kitchens について
当該企業による記述
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
当該企業による記述
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
連絡先
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, 英国
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
優良
10万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Communication has been clear
Communication has been clear, emails and text message reminders. J.Howes called before his visit to measure to give me an exact time of arrival. He was polite, friendly and respectful.
2026年8月11日
自発的なレビュー
We were able to order 2 replacement…
We were able to order 2 replacement handles. We were also able to update email address and mobile number, and also added my wife to the account. Excellent customer service.
2026年8月11日
自発的なレビュー
Kay picked up the issue that was Being…
Kay picked up the issue that was Being dealt with by another agent and resolved the matter for us.
2026年8月11日
自発的なレビュー
Great service, friendly staff
Gary visited today to get some measurements for our kitchen that been redone soon! He was absolutely amazing! Really friendly chap, had a good chat and a good laugh! Asset to the company, massively
2026年8月11日
自発的なレビュー
Excellent customer service from Milana
Excellent customer service from Milana! Cannot fault.
2026年8月11日
自発的なレビュー
L Der Merwe is a credit to the Wren family
L Der Merwe was professional, polite and informative. Our many questions were answered putting us at ease with his experience and knowledge. A reel credit to the Wren family.
2026年8月11日
自発的なレビュー
Saranga was really nice and polite
Saranga was really nice and polite. Was very respectful, she did her job perfectly. Very professional.
2026年8月11日
自発的なレビュー
Guvinda came and was very informative…
Guvinda came and was very informative and awfully friendly and approachable.
2026年8月11日
自発的なレビュー
Great Delivery
50947159
The delivery men were friendly, polite and helpful. They took care with everything and made sure the kitchen was delivered safely and placed where we needed it. Really happy with the service, thank you.
2026年8月11日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The gentleman from Wrens who came to do…
The gentleman from Wrens who came to do the final measurements of our kitchen named Peter Ford was very officiant, polite and friendly.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Alison,
We are delighted to hear about your positive experience with our team member. It's wonderful to know they were efficient, polite, and friendly during the final measurements of your kitchen.
Warm Regards,
Callum
L Albrow came from Home survey team and…
L Albrow came from Home survey team and did our measurements for our new kitchen very professional and informative.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Charlotte,
We are delighted to hear about your positive experience with our team member. It's wonderful to know they were very professional and informative during the measurements for your new kitchen.
Warm Regards,
Callum
About Smith was professional
About Smith was professional, efficient, charming and punctual.in carrying out the kitchen survey.
2026年8月10日
自発的なレビュー
Wren Kitchens からの回答
Hi Trevor,
We are delighted to hear that our team member was professional, efficient, charming, and punctual during the kitchen survey. We appreciate your kind feedback!
Warm Regards,
Daniela
Wren Kitchens
Surveyor
Surveyor, Darren Atkinson arrived on time and was very polite and professional.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Kerry,
We're delighted to hear about your positive experience! It's wonderful to know that our surveyor arrived on time and was both polite and professional. Thank you for your kind feedback!
Warm Regards,
Daniela
Wren Kitchens
Utter Shambles
After a lovely experience in store choosing our wardrobes, including the VR headset experience, my Wren experience plummeted at great speed from that point onwards.
It took six delivery attempts to finally receive all the correct parts and complete the wardrobe. Thankfully, Sam, the fitter, was excellent and was by far the only positive part of the experience after the initial ordering process.
I have since submitted two formal complaints, the most recent of which was sent five weeks ago, and I am still waiting for any response from Wren’s Customer Care team.
Perhaps I’m just in a very long queue of complaints?
My advice: DO NOT use Wren unless you have a lot of spare time, patience, and a willingness to repeatedly chase them and make complaints.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hello,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.
Warm Regards,
Daniela
Just had a problem with an order,Tracy…
Just had a problem with an order,Tracy from Wren customer service team was more than helpful sorted everything out
She was polite and very organised five stars to her
2026年8月10日
自発的なレビュー
Wren Kitchens からの回答
Hi Lee,
We're so pleased to hear about your positive experience with our customer service team. It's wonderful that Tracey was able to sort everything out for you and was polite and organised.
Warm Regards,
Daniela
Wren Kitchens
Home kitchen service
My home service with R Barkely was very good ,He was a very pleasent man and completed a full check over my kitchen.He even tolerated my dog who followed him around abit.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Lisa,
We're so pleased to hear about your positive experience with our team member. It's wonderful that they were pleasant and completed a thorough check of your kitchen, even with your dog's friendly presence.
Warm Regards,
Daniela
Wren Kitchens
Wren Kitchens からの回答
Hi Paul,
We truly appreciate your kind words and are so pleased to hear that you experienced friendly, efficient, and professional service. Thank you for your positive feedback!
Warm Regards,
Daniela
Wren Kitchens
Replacement tap
After having my order delivered I realised that the wrong tap had been sent. I rang customer service and spoke to Harrison. He was absolutely amazing and sorted everything out for me so easily and quickly with patience and no fuss.
Fantastic 😊
2026年8月3日
自発的なレビュー
Wren Kitchens からの回答
Hi Marnie,
We're delighted to hear that Harrison was able to resolve the issue with your order so easily and quickly. We appreciate your positive feedback!
Warm Regards,
Daniela
Wren Kitchens
Avoid. They don’t care.
They were delivering to a neighbour but parked across a marked disabled parking space. Refused to move back despite there being plenty of room which would still have allowed them room to make their delivery.
Appalling behaviour. Avoid this company like the plague until they mend their ways.
Promised a call from transport manager. Didn’t happen.
Van reg was WG75YGP
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
We’re sorry to hear about your experience and understand why you would be disappointed by what you’ve described.
We take concerns regarding the conduct of our drivers and the appropriate use of disabled parking spaces very seriously. We will be investigating this matter internally, including reviewing the circumstances surrounding the vehicle registration provided.
We appreciate you bringing this to our attention and will ensure the matter is addressed with the relevant team.
Warm Regards,
Kieran
Wren Kitchens
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