My enquiry today was dealt with by Samuel Budu who I would happily recommend to anyone. He was courteous, friendly and gently walked me through the process in a most professional manner. On my losi... もっと見る
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レビュアーのコメントを見てみましょう
We worked with Tate Johnson to design our kitchen. He didn’t rush us and it was good to see the actual feel and colour of the cabinets. He helped us maximise the cupboard space we asked for and recom... もっと見る
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We’re going through the process of ordering a kitchen and bedroom which has been initiated through Natasha Milne at the Durham store, who I believe is new to the company. She has been very accommodat... もっと見る
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From start to finish Tate at Wren Dundee made things so easy and straightforward. Design is exactly what we wanted, Price beat everywhere else, delivery was fast and flexible to our needs. Comm... もっと見る
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企業情報
Wren Kitchens について
当該企業による記述
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
当該企業による記述
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
連絡先
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, 英国
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
優良
10万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lee Mills came to do the survey and…
Lee Mills came to do the survey and measuring. Really helpful and chatty, very knowledgeable and was able to help answer questions about the process. Next step is design so hopefully that is as good
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Chris,
We're so pleased to hear about your positive experience with Lee during the survey and measuring. It's wonderful that they were helpful, chatty, and knowledgeable, and able to answer your questions. We hope the design process is just as good!
Warm Regards,
Daniela
Wren Kitchens
Friend recommendation.
Friend recommendation.
Several months after receiving our kitchen and many calls and email later, we have still not received our friend recommendation vouchers. We have been past from pillar to post and promised on many occasions that they have been authorised, but still not received anything.
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Antony,
We’re sorry to hear about the difficulties you’ve experienced in receiving your Friend Recommendation vouchers, particularly after making several calls and sending emails and being advised on multiple occasions that these had been authorised.
We completely understand your frustration at having to chase this repeatedly and apologise for the inconvenience caused.
We can confirm that you are already in contact with a member of our management team regarding this matter. They will remain your point of contact and will continue to work with you until the issue has been fully resolved.
Thank you for your continued patience while this is being addressed.
Warm Regards,
Sam
Wren Kitchens
Fast, efficient and friendly
R Barkley - Arrived on time and service was pleasant and advisory when asked
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Sara,
We are so pleased to hear that everything went smoothly and that you had such a positive experience with our service. Thank you for your kind words.
Warm Regards,
Daniela
Wren Kitchens
Spoke to Jordan D following issues with…
Spoke to Jordan D following issues with kitchen order
Dealt with very quickly and professionally and customer service from him was excellent
Very helpful
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hello,
We're so pleased to hear about your positive experience with Jordan. It's wonderful that your issues were dealt with quickly and professionally, and that you received excellent customer service.
Warm Regards,
Daniela
Wren Kitchens
Wren Kitchens からの回答
Hi Joanne,
We appreciate your positive feedback. We're so happy to hear that our team was polite and helpful, and dealt with your query very efficiently. Thank you!
Warm Regards,
Daniela
Wren Kitchens
great experience
I had a great experience getting my kitchen measured today. S Jeffs was punctual and even called me prior to visiting to let me know his ETA. He explained the process and what I need to do going forward.
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hello,
We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that our team member was punctual, communicative, and clearly explained the process.
Warm Regards,
Daniela
Wren Kitchens
J braker came to my house today to…
J braker came to my house today to measure up for my kitchen he was very polite and friendly and very efficient, he is an asset to your company
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Loren,
We are delighted to hear about your positive experience with our team member. It's wonderful to know they were polite, friendly, and very efficient during the kitchen measurement.
Warm Regards,
Daniela
Wren Kitchens
Tim Marks came to survey and measure…
Tim Marks came to survey and measure the kitchen. He was very friendly and professional and great communication as to when he would arrive.
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Dani,
We're so pleased to hear about your positive experience with your kitchen measurement. It's wonderful that our team member was friendly and professional, with great communication regarding their arrival.
Warm Regards,
Sam
Wren Kitchens
Robyn and Neil were Amazing!
Robyn and Neil were Amazing!
Absolutely fantastic service today from Robyn and Neil, polite, friendly service. The communication was excellent and we received prompts to when they would arrive.
Really considerate of our home and ensuring nothing was damaged during the delivery.
Can I say an asset to your company and lovely people.
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Lex,
We're so pleased to hear about your excellent delivery experience. It's wonderful that our delivery team provided polite, friendly, and considerate service, ensuring nothing was damaged. We appreciate your kind words!
Warm Regards,
Sam
Wren Kitchens
Wren Kitchens からの回答
Hi Sam,
We are so glad to hear you had a great experience with our service! Thank you for sharing your positive feedback with us.
Warm Regards,
Sam
Wren Kitchens
T moyo
T moyo
Well mannered throughout. Thoughtful about removing shoes during his visit. Took time to complete the measuring.
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Keith,
We're so happy to hear about your positive experience! We always aim for thoroughness and respect, and we're glad our team member demonstrated those qualities. Thank you for sharing your kind feedback with us.
Warm Regards,
Daniela
Wren Kitchens
We found Natalie more than helpful
We found Natalie more than helpful, her professional manner and knowledge was only surpassed by her patience and understanding of the situation to which she has resolved with common sense and I have faith that any other hiccups will have a satisfactorily outcome.
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Michael,
We're so pleased to hear about your excellent experience with Natalie. It's wonderful that their professional manner, knowledge, patience, and understanding helped resolve the situation with common sense. We appreciate your kind words!
Warm Regards,
Daniela
Wren Kitchens
Excellent customer service from Donna at Wren
I had to call Wren customer services as the vinyl has been separating from the wood on the majority of the doors and frontings to the kitchen I had fitted in 2019. I spoke to Donna who was tremendously helpful, patient and reassuring. Donna arranged a video call (which was made very easy - speaking as someone not particularly tech savvy). This allowed me to visually show her the issues I had. As per their warranty there was no problem replacing the items and I can now look forward to a full set of new frontings and doors. My warranty does not cover fitting, however, due to the extensive nature of the problem with the original kitchen, Donna was able to secure a substantial contribution to the costs of the fitting that will have to be done. Overall, Donna made the experience stress free and easy, I am very grateful for her calm and reassuring manner, I felt throughout that she was genuinely interested in resolving my issue, which she did fully.
2026年8月17日
自発的なレビュー
Wren Kitchens からの回答
Hi Benjamin,
We appreciate you sharing your experience. We are truly sorry to hear about the issues you encountered with your kitchen doors and frontings. However, we are delighted to know that a member of our team was able to provide exceptional support and make a difficult situation easier for you. We value your feedback.
Warm Regards,
Daniela
Wren Kitchens
Craig Prewer did a great job of the…
Craig Prewer did a great job of the measuring up and was helpful, friendly and knowledgeable. It was a pleasure to meet him.
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Mr Davis,
We're delighted to hear about your positive experience. It's wonderful to know our team member did a great job with the measuring, and was helpful, friendly, and knowledgeable. Thank you for your kind words!
Warm Regards,
Sam
Wren Kitchens
Customer Services
Things go wrong sometimes, how a company responds is crucial.
Thanks to Customer Services (Honey) for assistance today, timely and effective resolution.
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi John,
We're so glad to hear that our customer service team was able to provide timely and effective assistance. We appreciate you acknowledging their excellent service and positive impact.
Warm Regards,
Sam
Wren Kitchens
My second order with Wren
My second order with Wren. The first was the new kitchen. Wow! So many compliments. 4 years later after moving home we have had our second order fitted by Wren. This time it’s for our dressing room. Another Wow! Well done Wren.
2026年8月18日
自発的なレビュー
Wren Kitchens からの回答
Hi James,
We are so happy to hear you love your new dressing room and that we could provide another "Wow!" experience. We truly appreciate your continued trust in us!
Warm Regards,
Daniela
Wren Kitchens
Shocking experience
I can honestly say Wren has been the worst company I have had the misfortune to deal with in my 63yrs. I had issues with the planning stage and that in itself should have raised a red flag. I have paid over £30,000 cash and am at the end of week 6 of installation and am sitting with an exposed sink unit because I have been sold a sink and unit that is not compatible and this was only highlighted after it was installed. I’m sick trying to get it resolved and nobody in Wren gives a straight forward truthful answer. I’m still sitting with this.
I’m also sitting with a cooker hood installed but can’t use as they forgot to wire it up over a week ago. I was told they would be here after 8am yesterday to sort issue and guess what!! Surprise surprise, no show and that has been the consistent practice since day 1 of installation.
I’m also sitting with a whole load of rubbish waiting to be uplifted and it’s still not been lifted.
They are shocking and the after sales service is terrible. I can honestly say if I had to list the issues we’ve had I would run out of space. They have taken all joy out of getting a new kitchen as it has caused nothing but stress and grief.
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hello,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I’ve passed your comments to your Field Installation Manager, who is already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.
Warm Regards,
Daniela
Natalie has been so helpful
Natalie has been so helpful ringing me to check on progress and sorting out any issues very promptly and efficiently.
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Sally,
We're delighted to hear about your positive experience! It's wonderful to know that Natalie was so helpful in checking on progress and efficiently resolving any issues. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Design change
I was changing a part of my original design to suit something that wouldn’t work. Jack on your customer service team, couldn’t have been more helpful, friendly and quick to understand. Great service!
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Martin,
We're so glad to hear our team member was helpful and understood your needs perfectly. We appreciate you sharing your positive experience with us!
Warm Regards,
Sam
Wren Kitchens
Micheal Herdman came to measure my…
Micheal Herdman came to measure my kitchen. I felt very comfortable with him in my home. He was very respectful. Even asked if i wanted him to cover his shoe's before entering my home. We chatted and he explained everything. Very happy
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Andrea,
We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that our team member was respectful, explained everything, and made you feel comfortable. We appreciate your kind feedback!
Warm Regards,
Sam
Wren Kitchens
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