They were delivering to a neighbour but parked across a marked disabled parking space. Refused to move back despite there being plenty of room which would still have allowed them room to make the... もっと見る
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just had our order delivered by D Sauermann and his colleague. Everything worked exactly as promised . We got our early morning text confirming the expected time, we got our phone call from the driver... もっと見る
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The wren survey came on time and did a detailed survey of the new build kitchen area and pointed out a bit of mi alignment one one side of the new build but we were aware of that due to the original w... もっと見る
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Whilst there were some delivery issues / missing items from my order, the Wren app was so easy to use. I did however need further assistance, so a lady called Bethanie from customer services gave me a... もっと見る
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企業情報
Wren Kitchens について
当該企業による記述
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
当該企業による記述
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
連絡先
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, 英国
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
優良
10万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service
After ordering our kitchen and reading other customers experiences I must admit to being apprehensive.
However, we have had an ex ellent experience.
All units were delivered undamaged. When we found we had received too much coving and kick board we were immediately refunded the overcharge and did not have to return the excess items.
We recently experienced a problem with the tap. It has been fitted for 9 months. I cannot fault the customer service we received with this problem. We have been sent a replacement tap.
At every stage we have been kept well I formed if progress. Wren had to liaise with the tap manufacturer to arrange replacement hence the updates
I would happily recommend Wren kitchens
2026年8月8日
自発的なレビュー
Wren Kitchens からの回答
Hi Roger,
We are delighted to hear that you had an excellent experience with us, especially after your initial apprehension. It's wonderful to know that your units arrived undamaged and that we were able to quickly resolve the overcharge for the excess items. We're also pleased that our customer service team handled the recent tap issue efficiently and kept you well-informed throughout the process. Thank you for your recommendation.
Warm Regards,
Callum
Gary Newbury was very professional
Gary Newbury was very friendly and professional. He called ahead of the appointment to confirm the time. Gary provided helpful advice on a couple of questions I had on the kitchen.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Lauren,
We're so pleased to hear about your positive experience with our team member. It's wonderful that they were friendly, professional, and provided helpful advice regarding your kitchen.
Warm Regards,
Callum
A dedicated and helpful agent
The agent I spoke to, Noah, was initially unable to resolve my immediate issue because of the company policies, however she did all she could and did ultimately resolve my issue in its entirety. Noah kept in touch with me and always called me back and emailed as promised. A valuable member of staff but unhelpful company policies.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi,
We're pleased to hear about the exceptional support you received. It's wonderful that our team member did all they could to resolve your issue and kept you updated throughout the process. We appreciate your valuable feedback.
Warm Regards,
Callum
Professional
Richard was brilliant with his assistance and closing out my query. Was resolved swiftly.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Aaron,
We're delighted to hear about your positive experience with our team member. It's wonderful to know they provided brilliant assistance and resolved your query swiftly. Thank you for your kind words!
Warm Regards,
Callum
A jolly delivery with smiles
From design to delivery the staff involved were always helpful and happy to advise. I was kept in the loop at every stage and knew what and when to expect things to happen. The delivery drivers were open to questions and very jolly. They took care when delivering and also said they had noticed a part that looked damaged. They took photos and told me how to report this, very helpful. I also got a large plan documenting how to install. Emails and links were also sent later that day. I would recommend Wren to anyone looking to renew their kitchen. The bedroom is next!
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Pam,
We're delighted to hear about your positive experience from design to delivery. It's wonderful that our staff were helpful and kept you informed every step of the way. We appreciate your kind words about our delivery drivers and their care. Thank you for recommending us!
Warm Regards,
Callum
Michael was very professional
Michael was very professional, texted in advance to advise on arrival time for my kitchen measurements and completed the job within the advised timeframe. An all round great experience. Thank you!
2026年8月8日
自発的なレビュー
Wren Kitchens からの回答
Hi Gordon,
We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that our team member was professional and completed the job within the advised timeframe. We appreciate you sharing your feedback!
Warm Regards,
Callum
Micheal was great
Micheal was great, throughout the visit, would definitely recommend. Shame I can’t give 10 stars!
Polite, friendly. Arrived on time.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Jo,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was great throughout the visit, polite, friendly, and arrived on time. Thank you for your kind words!
Warm Regards,
Callum
L Albrow was the surveyor
L Albrow was the surveyor. He was prompt, polite and friendly. Answered all questions I had.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Stephen,
We're so pleased to hear that you had such a positive experience with our surveyor. It's wonderful to know that they were prompt, polite, and able to answer all your questions. Thank you for your kind words!
Warm Regards,
Callum
Very professional
Very professional, on time, very helpful
A Hadnum did the measure .
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Elizabeth,
We are so pleased to hear that you found our service professional, on time, and very helpful. Thank you for sharing your positive experience with us!
Warm Regards,
Callum
E Barkley was great
E Barkley was very nice, consider and polite.
Parking in the cul-de-sac where I live is difficult, he was very careful to park without annoying my neighbours.
He was delightful.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Victoria,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was nice, considerate, and polite, and took such care with parking to avoid inconveniencing your neighbours. We appreciate your kind words.
Warm Regards,
Callum
Great customer service from Ade
The custoner service guy was called Ade, he was so helpful friendly and professional . He is a great asset to Wren Kitchens
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Darren,
We're delighted to hear about your positive experience with our team member. It's wonderful to know they were helpful, friendly, and professional. We appreciate your kind words!
Warm Regards,
Callum
Excellent customer service from Lexi…
Excellent customer service from Lexi and Joseph
I would like to thank Lexi and Joseph for their excellent customer service in helping us resolve the issues with some missing and incorrect parts of our kitchen.
Lexi was very helpful in arranging the replacement items and providing clear information about the delivery. I also spoke with Joseph, who was extremely patient and helpful. He took the time to check the details carefully and even sent me a picture to confirm that the replacement Moss Green reeded panels were exactly what we needed for our kitchen island.
Both Lexi and Joseph were professional, friendly and genuinely helpful. Their support gave us confidence that the issues are now being properly resolved.
Thank you both for your great service — it is very much appreciated!
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Ting pang,
We are delighted to hear about the excellent customer service you received. It's wonderful that our team members were helpful in arranging replacements and providing clear information. We're also pleased that they were patient, took the time to check details, and confirmed the correct items. We appreciate your kind words and are happy that the issues are being resolved.
Warm Regards,
Callum
Awesome experience with Wren
Awesome experience with Wren. L Barrington was the man who was on point for doing our measurement today. He contacted us before he arrived to explain that he was on the way and gave us a rough ETA from his previous job. This worked great as we were able to ensure both the kids were entertained and the dog was put away in readiness for his arrival. He was really informative during his visit explaining the importance of the different measurements he took and how they would feed into the design process. Friendly and helpful customer service all the way through.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi,
We're delighted to hear about your awesome experience. It's wonderful that our team member contacted you before arriving and was informative during the visit, explaining the importance of the measurements. We appreciate your kind words about the friendly and helpful customer service.
Warm Regards,
Callum
quick and efficient and…
O Firouzia was quick and efficient and asked necessary questions
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi,
We appreciate your positive feedback! We are happy our team member was quick and efficient and asked all the necessary questions. Thank you for sharing your experience.
Warm Regards,
Callum
Communication has been clear
Communication has been clear, emails and text message reminders. J.Howes called before his visit to measure to give me an exact time of arrival. He was polite, friendly and respectful.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Vikki,
We're so pleased to hear about your positive experience. It's wonderful that our communication was clear, and that our team member was polite, friendly, and respectful during their visit.
Warm Regards,
Callum
We were able to order 2 replacement…
We were able to order 2 replacement handles. We were also able to update email address and mobile number, and also added my wife to the account. Excellent customer service.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Peter,
We're delighted to hear that you were able to easily order the replacement handles you needed. It's also wonderful that updating your account details and adding your wife was a smooth process. We appreciate your kind words about our customer service!
Warm Regards,
Callum
Kay picked up the issue that was Being…
Kay picked up the issue that was Being dealt with by another agent and resolved the matter for us.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Anthony,
We're so pleased to hear that our team member was able to take over and successfully resolve the matter for you. We appreciate your kind words.
Warm Regards,
Callum
Great service, friendly staff
Gary visited today to get some measurements for our kitchen that been redone soon! He was absolutely amazing! Really friendly chap, had a good chat and a good laugh! Asset to the company, massively
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Zara,
We're so pleased to hear about your positive experience with our measuring service. It's wonderful that our team member was friendly, and that you had a good chat and a good laugh! We appreciate your kind words.
Warm Regards,
Callum
Excellent customer service from Milana
Excellent customer service from Milana! Cannot fault.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Stacie,
We appreciate you sharing your positive experience! We are so happy to hear that you received excellent customer service.
Warm Regards,
Callum
Wren Kitchens からの回答
Hi Mehjabein,
We're so glad to hear that you had such a positive experience with us. We truly appreciate your kind words and feedback!
Warm Regards,
Callum
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