We had some dealings with customer service after a few issues and Zoe was amazing. Her communication was clear at all times. She listened to our issues and always followed up with a plan. She alwa... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The lovely Christian carcalea worked his magic as usual. His design was fab and looks amazing. Super smooth experience. The fitter was friendly and very very good. Waste collection all organis... もっと見る
Right the way through, from planning to delivery the whole process was actually really easy and smooth. Lovely people, friendly and professional, their knowledge really helped us maximise our space... もっと見る
The worst customer service you could possibly imagine. They give you a lot of promises & then back that up with text messages & no reply e-mails that tell you nothing & keep you at arms length. Delive... もっと見る
企業が回答しました
企業情報
Wren Kitchens について
当該企業による記述
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
当該企業による記述
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
連絡先
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, 英国
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
優良
10万件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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Punctual, friendly and efficient
I Kvetkovska was punctual, friendly and efficient. She pointed out a couple of things size wise I hadn't considered and was quite knowledgeable on appliance sizes. I enjoyed my short but sweet interaction with her.
2026年8月21日
自発的なレビュー
Tim who visited my home was lovely very…
Tim who visited my home was lovely very professional and a wealth of knowledge, made me feel at ease and was fabulous at his job highly recomended
2026年8月22日
自発的なレビュー
C Tulip was a Very friendly guy
C Tulip was a Very friendly guy , Was quick with the measuring & even help me locate the stop clock.
2026年8月22日
自発的なレビュー
Very polite and knows what he is…
Very polite and knows what he is talking about. Great advice and respectful
2026年8月22日
自発的なレビュー
Karl was absolutely amazing from start…
Karl was absolutely amazing from start to finish! He came out to our home, really listened to what we wanted and helped bring our ideas to life. He designed our dream kitchen and we honestly couldn’t be happier with it. 🥰
He was so lovely, friendly and patient throughout, and made the whole experience feel so easy and enjoyable. You can really tell he cares about his customers and takes pride in what he does.
We couldn’t recommend Karl enough — thank you so much for helping us create our dream kitchen!
2026年8月22日
自発的なレビュー
Joseph was very helpful in sorting out…
Joseph was very helpful in sorting out my order and helping me with replacement parts.
2026年8月20日
自発的なレビュー
Great speedy measuring up of kitchen…
Great speedy measuring up of kitchen very friendly and informative. By Matthew Sabin. Thanks!
2026年8月22日
自発的なレビュー
Very pleasant guy
Very pleasant guy, called in advance to let us know he was on his way and was very efficient.
2026年8月22日
自発的なレビュー
Our surveyor (Mark Rennolds)
Our surveyor (Mark - M Rennolds) was punctual, professional, and personable! A really nice guy who talked us through the process and answered our questions thoroughly and succinctly.
2026年8月22日
自発的なレビュー
Had a free measure done by Richard…
Had a free measure done by Richard Broomfield, very friendly and efficient service, in and out in about 30 mins
2026年8月22日
自発的なレビュー
Professional and Efficient
Steve was very professional, asked the right questions and got on with measuring efficiently. He is a credit to Wren after a bad experience with Wickes.
2026年8月22日
自発的なレビュー
Exceptional service
Such a simple, pain free and friendly service from Jordan Taylor today. Wren is lucky to have such a competent and knowledgeable member of staff. I felt comfortable having him in my home as he was polite and well mannered.
2026年8月22日
自発的なレビュー
Excellent customer service
J Power has just been to my home from your survey team and what a lovely, polite professional man. He was so respectful and helped with any questions I had. Such a credit to your team.
2026年8月22日
自発的なレビュー
Excellent communication throughout
Excellent communication throughout
Attending surveyor A Moss. Provided a pleasant and professional service.
2026年8月22日
自発的なレビュー
Abysmal Customer Service
Would 1st like to say that Wrens products are excellent quality. But their customer service is absolutely abysmal.
We have just had our 2nd kitchen supplied by Wren.
The 1st experience in 2020 was perfect. Absolutely no problems at all.
But the 2nd time has been a pain!
Wren never sent out their team to confirm measurements before sending the kitchen. 2 of the walls units sent were the wrong size. We had to buy a new fridge because the gap for ours was too small and they never sent the glass protective splashback for our new hob. They insisted that we never ordered a splashback when it was Wren themselves that told us we had to have the splashback for safety when we were designing our kitchen.
As mentioned before, Wren never sent out their team to confirm measurements, but now it is down to us to remeasure the gaps with photos, rather than them coming out and measuring like they should have in the 1st place.
You can only speak with your designated kitchen designer when you have any problems or queries. But ours was off work for long periods of time (which is fine) but this meant that we could get no help during these periods.
Lots of unanswered email chains or terribly long replies. And when we went into Wren to speak of our issues, they had a completely different person registered as our designer who had no idea who we even were.
Customer service has been pretty much nonexistent through the whole process.
Would have given 1 star, but their products are really nice. But the rest is horrendous.
Will not be returning and will not recommend.
2026年8月21日
自発的なレビュー
Order number 50961704 J Douthwaite
Order number 50961704 J Douthwaite . Just delivered my kitchen the team where very respectful of the boxes made sure everything check off and stacked carefully. Very polite was impressed
2026年8月21日
自発的なレビュー
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