Wren Kitchens レビュー 

Very good, pleasant service from surveyor P Dyce

M Rennolds came to carry out my check measure. He was brilliant, very thorough, knowledgable and helpful! Punctual, quick and professional!

D Bradbury - friendly, no frills guy. Turned up on time, and nothing was too much trouble. Whole experience was as it should be, but rarely is ! Thanks mate

50517512
This relates to the delivery of the kitchen elements by Jamie and Tony. They were bang on time, were patient and genial, unloaded and carried in the entire kitchen and completed within the 40 minutes estimated. Couldn't have asked for better.
Simon Tait.

Lovely service today from S Weyman. Cheerful, pleasant and efficient. Answered all of our questions and was really insightful with his answers! Thank you

Terrible customer service. I’ve spent almost two months chasing Wren simply to buy four additional folding backs for a wardrobe. After endless emails and calls, they now want me to record a video explaining why I need them! I’m not claiming for damaged parts — I’m trying to give them money and buy additional parts. Absolutely ridiculous. Never again, and I certainly won’t recommend Wren to friends or family.

The survey appointment was on time. I was kept informed of arrival time and time parameters effectively. The surveyor - T. Wells - was efficient, polite and informative.

Leon was courteous professional and polite. He took the measurements and was very helpful.

Very friendly, prompt and helpful

Rachel and Zak were great they were fast and effective and managed to fit everything in our small garage! They were friendly and informative and made the whole process very easy!
Thank you again!

We had a great experience with Hifsha Ahmad at Wren Kitchens. She was very helpful, patient and professional throughout the whole design process. Hifsha took the time to understand what we wanted, offered helpful suggestions, and made the process of designing our new kitchen easy and enjoyable.

We are very happy with the final design and really appreciate all her support. Thank you, Hifsha, for your excellent service. Highly recommended!

Excellent customer service from Wren Kitchens. Bethanie was very helpful, friendly and professional in resolving my query and arranging my refund quickly. I really appreciate her support and the smooth service. Thank you, Bethanie! Highly recommended.

Rachel and Zak informed us of the deliver and arrived in the time frame that they had confirmed. They were very professional, looked very smart and took time to make sure everything was placed where we asked. Great service and so
Polite, thank you so much Rachel and Zak you are a credit to Wren.

Chelsea dealt with my issue in a very calm, professional and helpful manner. She fully understood my problem and helped to resolve it successfully. I was very reassured by her approach.

E ludlow and Liam, was very friendly and helpful. Good delivery.

Suranga Perera was very professional, friendly and punctual. She took the time to carefully measure everything and explain what was needed. We would happily recommend her.

Nice guy , very friendly.

**Absolutely appalling experience with Wren Kitchens — and a huge thank you to Hammonds**

I would strongly recommend thinking twice before ordering from Wren Kitchens.

We ordered a wardrobe, only for it to arrive **missing essential parts**. This wasn’t a minor inconvenience — the wardrobe and all of its panels took over my daughter’s entire bedroom, leaving the room unusable.

On the day of installation, we had understandably already collapsed her cot and prepared the room for the installation. We were then told that Wren couldn’t provide the missing part for **another three weeks**. So, because of Wren’s failure to supply everything we had paid for, my daughter was left with **nowhere to sleep**, while the bedroom remained full of wardrobe panels and packaging.

The complete lack of consideration for the impact this had on us was incredibly frustrating. We were left dealing with a huge amount of disruption because Wren simply hadn’t got their act together

Thankfully, **Hammonds saved the day**. Their service was a completely different experience — helpful, responsive and professional, and they stepped in when we desperately needed someone to actually get the job sorted.

So, Wren Kitchens: **missing parts, weeks of waiting, a bedroom unusable and a child left without a bed.** That’s not the level of service anyone should expect after spending a significant amount of money.

Hammonds, on the other hand, were fantastic and restored our faith that companies can actually care about their customers.

Wren: 0/10
Hammonds: 10/10

If you’re considering Wren, I’d seriously look elsewhere. Our experience has been an absolute nightmare.

Wren Kitchens & Bedrooms, Boucher Road, Belfast

Extremely disappointing customer service experience at Wren Kitchens & Bedrooms on Boucher Road, Belfast today.

The sales assistant showed very little interest in helping us. We were looking at bedroom furniture, but rather than asking about our requirements, taking measurements or discussing different options, we were simply told that any bedroom configuration would be around £3,000–£4,000.

This was particularly frustrating given the promotional posters displayed throughout the showroom advertising bedrooms “from £499.” At no point were we given any meaningful attempt to explore what could actually be achieved within a more reasonable budget.

Wren has publicly stated in local newspapers:

"Our goal is to inspire customers, whether they’re starting from scratch or putting the final touches on their dream space, and we’re proudly here to help them every step of the way.”

Unfortunately, that certainly wasn't our experience today. We left feeling completely dismissed rather than helped or inspired.

I wouldn't waste my time visiting this showroom again. Take your business elsewhere.