The worst customer service you could possibly imagine. They give you a lot of promises & then back that up with text messages & no reply e-mails that tell you nothing & keep you at arms length. Delive... もっと見る
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I have just had my kitchen delivered by Gareth and Peter. What lovely chaps, very helpful, professional, polite and efficient. I was kept updated as to their eta, both via the tracking link and Ga... もっと見る
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My enquiry today was dealt with by Samuel Budu who I would happily recommend to anyone. He was courteous, friendly and gently walked me through the process in a most professional manner. On my losi... もっと見る
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After back and forth emails, Joseph corrected an issue over the phone that was deemed as contractually correct. There was an oversight with the colour of this item ordered, as we had changed internal... もっと見る
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企業情報
Wren Kitchens について
当該企業による記述
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
当該企業による記述
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
連絡先
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, 英国
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
優良
10万件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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The delivery team were very professional
The delivery team were on time and very professional. Everything was carried out safely and proficiently. Great set of guys very courteous.
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Paul,
We're delighted to hear about your positive experience. It's wonderful to know that our delivery team was on time, professional, and carried everything out safely and proficiently. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Delivery team Dave and Jake
Delivery team of Dave and Jake, arrived on time with a smile and handled everything beautifully!
2026年8月21日
自発的なレビュー
Wren Kitchens からの回答
Hi JJ,
We're delighted to hear about your positive experience with our delivery team. It's wonderful to know they arrived on time with a smile and handled everything beautifully. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Great surveyor
Great surveyor. Arrived at just the right time. Phoned to confirm arrival. Thanks
2026年8月21日
自発的なレビュー
Wren Kitchens からの回答
Hi Dave,
We're glad to hear our surveyor arrived promptly and confirmed their arrival. We appreciate your positive feedback.
Warm Regards,
Daniela
Wren Kitchens
Great Delivery service and support
I have just had my kitchen delivered by Gareth and Peter.
What lovely chaps, very helpful, professional, polite and efficient.
I was kept updated as to their eta, both via the tracking link and Gareth messaged me himself
The delivery was to the village hall at a busy time and they made sure not to disrupt or obstruct those people arriving/leaving the hall car park. The delivery has all been stacked neatly in the designated space
Thankyou so Much
2026年8月21日
自発的なレビュー
Wren Kitchens からの回答
Hi Katherine,
We are so pleased to hear about your excellent delivery experience. It's wonderful that our delivery team was so helpful, professional, and efficient, and that they kept you updated throughout the process.
Warm Regards,
Daniela
Wren Kitchens
Communication excellent
Rang before appointment to say he was free a bit earlier and he could come 15 mins earlier, always being very busy normally that would be a godsend but unfortunately had to stick with arrangement , However I appreciated the call and the offer .
He was friendly and punctual and got on with the job , explaining the process and booking an appointment for me in store ,
2026年8月21日
自発的なレビュー
Wren Kitchens からの回答
Hi Heather,
We're delighted to hear about your positive experience! It's wonderful that our team member was friendly and punctual, explaining the process clearly. We appreciate you acknowledging their proactive communication.
Warm Regards,
Daniela
Wren Kitchens
Wren Kitchens からの回答
Hello,
We appreciate your positive feedback. We're so happy to hear that our customer service was knowledgeable, friendly, and very helpful. Thank you!
Warm Regards,
Daniela
Wren Kitchens
Saranga came for the initial home…
Saranga came for the initial home visit. She was punctual, professional and thorough. Great customer service so far.
2026年8月11日
自発的なレビュー
Wren Kitchens からの回答
Hi Annette,
We're delighted to hear about your positive experience with your home visit. It's wonderful to know that Saranga was punctual, professional, and thorough, providing great customer service.
Warm Regards,
Daniela
Wren Kitchens
Thank you RIchard
Richard was friendly, patient, calm and professional. He assured me that everything would be resolved with the delay to my kitchen delivery and that customer services are available whenever I need support throughout and after delivery of my kitchen.
2026年8月21日
自発的なレビュー
Wren Kitchens からの回答
Hi Jane,
We're so pleased to hear about your positive experience with Richard. It's wonderful that they were friendly, patient, and professional, and reassured you about your kitchen delivery.
Warm Regards,
Daniela
Wren Kitchens
Issue resolved
This is my second kitchen from Wren in 3 years, all went well, but this time there was a dispute with the microwave which I ordered (2 types listed) after a few phones calls to the showroom and customer service I got no satisfaction, then I got a call from Bilal, he listened to my concerns, he was courteous and understanding, and offered to give me a replacement, which is the resolution I wanted, so now all good 👍
2026年8月21日
自発的なレビュー
Wren Kitchens からの回答
Hi Donna,
We are so pleased to hear about your positive experience and that the issue with your microwave was resolved so smoothly. It's wonderful that Bilal was courteous, understanding, and offered a satisfactory resolution.
Warm Regards,
Daniela
Wren Kitchens
Laura was extremely friendly and…
Laura was extremely friendly and efficient at resolving an issue we had with one of our appliances. I was very anxious as a lot of money is being spent at this time and she quickly organised a resolution, listened to me rattling on about our wonderful new Wren kitchen and totally put me at ease. How refreshing is that in a world where we’ve all become accustomed to the big sell and moaning about after sales service. Laura has restored my faith in human nature that it still is possible to resolve issues, be friendly and efficient all at the same time. One very grateful customer and this lady should be running the company! 🤩
2026年8月21日
自発的なレビュー
Wren Kitchens からの回答
Hi Karen ,
We are delighted to hear about your excellent experience. It's wonderful that Laura was friendly and efficient, quickly organising a resolution and putting you at ease. We appreciate you highlighting their ability to resolve issues while being friendly and efficient.
Warm Regards,
Daniela
Wren Kitchens
The lady I spoke to at head office was…
The lady I spoke to at head office was very helpful. And resolved our issue without hassle.
2026年8月21日
自発的なレビュー
Wren Kitchens からの回答
Hi Clare,
We're delighted to hear about your positive experience! It's wonderful to know that our team member was very helpful and resolved your issue without any hassle. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Showroom staff good but once contract…
Showroom staff good but once contract signed and money paid after care( customer care) terrible.
We were sent a mis- matched oven unit, trying to get a replacement has proven impossible.
Would not reccomend.
2026年7月13日
自発的なレビュー
Wren Kitchens からの回答
Hello,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I can see our Customer Service Team confirmed with you on 17/08 that a replacement oven is due on 28/08.
I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.
Warm Regards,
Daniela
Brilliant from start to finish.
Every step of the journey with Wren has been seamless.
The design, factoring in all possibilities and helping turn a tired space into a modern, family friendly kitchen.
The delivery, on time, exceptionally professional and caring of my home - and lovely with my young children.
Installation was done by my preferred fitter, but the instructions and ease in which it went together - and quality of the product - was brilliant.
We did have a couple of mishaps, but Wren responded quickly and provided replacement units efficiently, staying in contact throughout.
Looking for a bedroom from them next!
2026年8月21日
自発的なレビュー
Wren Kitchens からの回答
Hi Harry,
We appreciate you sharing your wonderful experience with us. We are happy to hear that your journey was seamless, from the design to the professional delivery. It's great to know you are pleased with the quality and that replacements were handled efficiently.
Warm Regards,
Daniela
Wren Kitchens
Keiron was very knowledgeable
Keiron was very knowledgeable, arrived on time and got a feel for what I wanted!
2026年8月21日
自発的なレビュー
Wren Kitchens からの回答
Hello,
We're delighted to hear about your positive experience! It's wonderful to know that Keiron was knowledgeable, on time, and understood your preferences. Thank you for your kind feedback!
Warm Regards,
Daniela
Wren Kitchens
Wren Kitchens からの回答
Hello,
Thank you for your 5* review!
Warm Regards,
Daniela
Happy customer
Great service from Richard L in sales and David A in customer care. Fab kitchen and bedroom.
2026年8月21日
自発的なレビュー
Wren Kitchens からの回答
Hi Joanna,
We are delighted to hear that our team members provided great service and that you are pleased with your new kitchen and bedroom. Thank you for your kind feedback!
Warm Regards,
Daniela
Wren Kitchens
Measuring service
Steve Jeffs came to measure up in our kitchen which is to be replaced / he had messaged to confirm his arrival time, he was very professional and spent time with his measurements, he was friendly, personable and informative when we pointed out some areas to question, and an excellent representative for Wren.
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hello,
We're so pleased to hear about your excellent experience with Steve. It's wonderful that they were professional, friendly, and informative, making them an excellent representative.
Warm Regards,
Daniela
Wren Kitchens
Mike came to measure my kitchen
Mike came to measure my kitchen . He came in the time allocated for us , he was respectful, professional and considerate.
2026年8月20日
自発的なレビュー
Wren Kitchens からの回答
Hi Maria,
We're so pleased to hear about your positive experience with your kitchen measurement. It's wonderful that Mike was respectful, professional, and considerate during their visit.
Warm Regards,
Daniela
Wren Kitchens
Measure up appointment
Pleasant gentleman. Explained everything clearly. Quick and efficient No problems
Mr M Rawlinson
2026年8月21日
自発的なレビュー
Wren Kitchens からの回答
Hi Sue,
We're so pleased to hear about your positive experience! We're glad our team member was pleasant, clear, quick, and efficient. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Wren Kitchens からの回答
Hi Salvatore,
We are so glad to hear Kay was very helpful. We appreciate your kind words and 5-star review.
Warm Regards,
Daniela
Wren Kitchens
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