Sfundo Mbambo was great at helping me solve a matter that i was struggling with. He spent quite a few minutes over the phone helping me, which was greatly appreciated.
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Terrible experience, I tried to cancel a domain, you cannot do this via the dashboard. You have to request a cancellation. The domain parking and domain registration are in two places and the termin... ãã£ãšèŠã
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Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... ãã£ãšèŠã
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Thank you Sfundo and the team from 1-Grid Hosting. I love how the support team takes control and assisted with domain setup. There were some points where they could have left me with the i... ãã£ãšèŠã
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We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
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360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, åã¢ããªã«å ±ååœ
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Terrible experience
Terrible experience, I tried to cancel a domain, you cannot do this via the dashboard. You have to request a cancellation. The domain parking and domain registration are in two places and the terminology is misleading. I asked support if the domains would be cancelled and they said yes. A week later I was charged for renewal and 1-grid refuses to refund. I opened tickets, that had response for the first day. After that, no replies, just a request for feedback a few weeks later. Cancelling all remaining services as soon as they are close to expiring.
I emailed support 1-grid com with my customer code and email as requested in your reply. Also note the review was prompted by 1-grid on closing the ticket.
2026幎7æ13æ¥
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1-grid ããã®åç
Hello Guy Sky, we are sorry to read about this experience. We would like to take this up and correct the matter. Kindly share your customer number or email address for us to get into contact with you.
Sfundo Mbambo was great at helping meâŠ
Sfundo Mbambo was great at helping me solve a matter that i was struggling with. He spent quite a few minutes over the phone helping me, which was greatly appreciated.
2026幎7æ9æ¥
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1-grid ããã®åç
Hi Bianca,
Thank you for taking the time to share your feedback.
We're so pleased to hear that Sfundo was able to assist you and that he took the time to work through your issue with you over the phone. We'll be sure to pass your kind words on to him as they'll certainly be appreciated.
We also appreciate your 3-star rating and value your feedback. If there's anything we could have done to make your experience an even better one, we'd love to hear from you, as we're always looking for ways to improve.
Thank you for choosing 1-grid, and we look forward to assisting you again whenever you need us.
Kind regards,
The 1-grid Team
Great customer support #1
2026幎6æ9æ¥
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1-grid ããã®åç
Hi Jess,
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that you had a great experience with our Customer Support team. Providing friendly, reliable, and helpful support is something we strive for every day, so it's wonderful to know we made a positive impression.
We truly appreciate your support and look forward to assisting you again whenever you need us.
Kind regards,
The 1-grid Team
Excellent service and so professional
Excellent service and so professional. I highly recommend 1-Grid to anyone looking for a reliable and easy-to-use website builder. The support has been outstanding, and my experience has been exceptional.
2026幎7æ9æ¥
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1-grid ããã®åç
Hi Marija,
Thank you so much for your wonderful review!
We're delighted to hear that you've had such a positive experience with both our website builder and our Support Team. Knowing that you found the platform reliable, easy to use, and backed by outstanding support means a great deal to us.
Thank you for your recommendation and for choosing 1-grid. We look forward to continuing to support your online journey.
Kind regards,
The 1-grid Team
My site hosted with them takes foreverâŠ
My site hosted with them takes forever to load which I reported to them, and boom, next minute the ticket was closed, but guess what, my site still takes forever to load.
2026幎7æ2æ¥
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1-grid ããã®åç
Hi Herman,
Thank you for your feedback, and we're sorry to hear that you're still experiencing slow website performance.
Our records show that our Team advised a few days ago that the issue appeared to have been resolved and asked you to test the website and let us know if the problem continued. Unfortunately, as we didn't receive any further feedback, the ticket followed our standard "Waiting on Customer Feedback" process and automatically resolved after the configured period. We apologise for the concern that this raised with you.
From your review, it's clear that the issue has not been resolved from your perspective, so we've escalated this to our Team to investigate and engage with you further.
We'll review your website's current performance to determine what further action is required.
We appreciate you bringing this to our attention and apologise that your experience has not met your expectations.
Kind regards,
The 1-grid Team
Yesterday TimeOut problems
Yesterday, the web services and a Windows server were unavailable. All requests timed out. The outage lasted at least six hours. Furthermore, the 1-grid website was extremely slow.
Support didn't respond until 12 hours later with a standard automated message, asking for a screenshot. That is ridiculous; as an administrator, you surely know when a large part of the infrastructure goes down.
2026幎6æ30æ¥
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1-grid ããã®åç
Hi TeQuWare GmbH,
Thank you for taking the time to share your feedback, and we're sincerely sorry for the frustration and disruption you've experienced.
We understand how impactful service interruptions can be, particularly when they affect business-critical infrastructure, and we're sorry to hear that your experience with both the outage and the subsequent support response did not meet your expectations.
We'd like to investigate this further with our technical teams. As we're unable to identify your account from your review, could you please reply with your customer code, domain name, registered email address, or support ticket number? Once we receive these details, we'll escalate your case for review and ensure the appropriate team investigates the incident and follows up with you.
We appreciate you bringing this to our attention and hope to have the opportunity to assist further.
Kind regards,
The 1-grid Team
Absolutely zero personal service and itâŠ
Absolutely zero personal service and it gets worse every year - about time I move my several sites and hosting services on to another provider.
2026幎6æ28æ¥
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1-grid ããã®åç
Hi Catherine,
We're genuinely sorry to read about your experience and to hear that you feel our service has declined over time.
We understand how disappointing it is to feel that the level of personal support you've received has not met your expectations, particularly as a customer with multiple websites and hosting services.
We would appreciate the opportunity to better understand what has led to your experience and review your account in full. We have escalated a request to our Team to review your Support Ticket to ensure your current challenges get resolved as soon as possible.
Your feedback is important to us, and we'd like the opportunity to restore your confidence in our service.
Kind regards,
The 1-grid Team
Please don't ever do business with 1-Grid
So weekly for the past 4 weeks I have had billing issues with these totally untrained and incompetent people at 1-Grid. Billing agreements not stuck to, billing for deleted domains and they just "resolve" one issue and replace it with another. I honestly regret the day I ever signed up with this nightmare. 2709008 / 2709481 / Payment Ref 134358 / 2706336 / 2706335 / 2708220 / 2702018 / 2700747 / Invoice #3982348
2026幎6æ24æ¥
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1-grid ããã®åç
Hi Tony,
We're sorry to hear about your experience and understand your frustration, particularly given the number of billing-related interactions you've had to go through over recent weeks.
We've identified the tickets and references you've provided and have escalated your feedback for review by the relevant team. We appreciate that repeated billing concerns, especially where you feel issues are being replaced rather than resolved, can have a significant impact on your confidence in our service.
We would like the opportunity to fully review the history of these interactions, the billing outcomes, and any outstanding concerns to ensure a complete and accurate assessment is conducted.
A member of the relevant team will continue engaging with you directly via your existing support ticket and/or call regarding the matter.
Kind regards,
The 1-grid Team
No customer support or service
No customer support - always "high call volumes" no response to queries except for a support ticket which they resolve without resolving the query. Support technicians do not call back. Cancelled 2 webhosting services, paid the outstanding account, still no transfer to new host and now my website points to some other unsavoury company selling music. I was double billed, it took 2 weeks to resolve, and I was told I won't be credited for services I did not use. When trying to call you're usually nr 7 in line for about 40 mins and then you will be transferred to another department and join the que around nr 7 in line again. Best to load lots of airtime as you will be holding for a long time with no resolution
2026幎5æ31æ¥
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1-grid ããã®åç
Hi Hettie,
We're sorry to hear about your experience and understand the frustration caused by the delays, communication challenges, and concerns raised during your transfer and cancellation journey.
We can confirm that attempts were made to engage with you regarding your requests and that follow-up communication was subsequently sent when we were unable to reach you telephonically. We have since received and acknowledged your preference for email communication, and we appreciate you clarifying this.
Your feedback on support accessibility, transfer progress, billing concerns, and website continuity has been shared with the relevant teams for further review.
Kind regards,
The 1-grid Team
Nice guys but completly absent when youâŠ
Nice guys but completly absent when you need support. Management are not contactable and have zero idea on customer service. I've been a client for 10+yrs and wouldn't reccomend them at all. Such poor communications and they never resolve issues.
2026幎6æ2æ¥
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1-grid ããã®åç
Hi AB,
Thank you for taking the time to share your feedback.
We're genuinely sorry to hear that your experience has left you feeling unsupported and frustrated, particularly as a long-standing customer. Concerns around communication, support accessibility, and issue resolution are not the experience we aim to provide.
We would very much like the opportunity to review your concerns further; however, we have been unable to identify your account from the information available in the review. We have requested additional information and would appreciate it if you could respond with your customer code, domain name, registered email address, or a support ticket number so that we can investigate and assist further.
We look forward to hearing from you and working with you to make things right.
Kind regards,
The 1-grid Team
non functioning website
Hi, My website has been down for many many days and was promised a phone call to explain what is going on, No phone call, No functioning website.
After my review I have received communication regards escalating my problem for which I am greatful.....Thanks for the communication, Lets see what happens from here
2026幎5æ18æ¥
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1-grid ããã®åç
Hi Darrel,
Weâre truly sorry for the frustration and disruption this prolonged website issue has caused.
We understand your concern regarding both the continued downtime and the callback you were expecting but did not receive.
Your feedback has been escalated for urgent review by the relevant teams so they can investigate further and assist with restoring service as quickly as possible.
We appreciate the opportunity to make things right with you.
Kind regards,
The 1-grid Team
1 Grid ABYSMAL "Support" They don't care about their customers.
ABYSMAL "Support". Opened a ticket on 2 May 2026. It is the 7th today. No support or response even after escalating it MULTIPLE times and stressing that the matter is URGENT. 1 grid do not take their clients seriously and they certainly do not care about their clients either. Meanwhile I am paying for a service that I am not able to use and they don't care. Selma Benyamen, why do you not provide support on the opened ticket even after multiple escalations and questions?
The worst part. This is not the first time. It is EVERYTIME.
2026幎5æ2æ¥
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1-grid ããã®åç
Hi Ashley,
Weâre sincerely sorry for the frustration and ongoing experience youâve had trying to get assistance with this matter.
We understand your concern regarding the delays and repeated follow-ups, and we acknowledge the impact this has had on you.
Your case has been escalated for urgent review and follow-up by our relevant Team.
A member of the team will continue engaging with you directly on your existing support channels to assist further and work towards resolving this as quickly as possible.
Kind regards,
The 1-grid Team
Shocking Service
I have been a client for over 20 years but for the past three days, I have been unable to access my mailboxes due to some fault at 1-Grid. Have logged daily tickets, even requested personal interaction and yet - NOTHING. Clearly, 1-Grid has a problem, but ignoring clients in not the answer. All the bots and online support systems are pointless but 1-Grid provides no support number to call.
2026幎5æ4æ¥
èªçºçãªã¬ãã¥ãŒ
1-grid ããã®åç
Hi Greg,
Weâre truly sorry for the frustration and disruption this has caused, especially as a long-standing customer.
We completely understand how concerning it is to be without mailbox access for this long, and we acknowledge your concern regarding the lack of visible follow-up and support experience.
Your case has been escalated for urgent review by our relevant Team so we can investigate further and provide feedback as soon as possible. A member of the team will also follow up with you directly.
Thank you for bringing this to our attention, and we would appreciate the opportunity to make things right with you.
Warmest regards,
The 1-grid Team
payment of 109 made on 23 March amd IâŠ
payment of 109 made on 23 March amd I have been asked on numerous occassions to send POP. have done that already
please stop sending final notices and update your records
2026幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
1-grid ããã®åç
Hi Akesh,
Weâre really sorry for the frustration this has caused, especially after youâve already shared your proof of payment.
Your case has been escalated to our Billing Team for urgent review and monitoring for payment to be correctly allocated so that the notices are stopped.
A member of our team tried to contact you by phone to discuss this with you and has followed up via email to keep you updated so that we can resolve this as quickly as possible with you.
Thank you for bringing this to our attention.
Kind regards,
The 1-grid Team
Sfundo's support was simply excellent!
2026幎4æ29æ¥
èªçºçãªã¬ãã¥ãŒ
1-grid ããã®åç
Hi Molefe,
Thank you so much for your kind words and 5-star review!
Weâre delighted to hear that Sfundo provided you with excellent support. Weâll be sure to share your feedback with him and the team.
We truly appreciate your support and are always here whenever you need us.
Warm regards,
The 1-grid Team
Thank you Sfundo and the team fromâŠ
Thank you Sfundo and the team from 1-Grid Hosting.
I love how the support team takes control and assisted with domain setup.
There were some points where they could have left me with the instructions to do myself, instead they stepped in and assist all the way.
Amazing Hosting Service!
I will definitely recommend 1-Grid.
Thanks Team.
2026幎4æ29æ¥
èªçºçãªã¬ãã¥ãŒ
1-grid ããã®åç
Hi Ezray,
Thank you so much for your kind words and for taking the time to share your experience with us.
Weâre really glad Sfundo and the team could step in and support you through your domain setup, making things easier and being there when it matters most is exactly what we aim for.
Your recommendation means a great deal to us, and we truly appreciate your support.
Warm regards,
The 1-grid Team
Invoice Cancelled
Kurt Thomas assisted by cancelling an invoice which should not have been raised in the first place.
2026幎4æ23æ¥
èªçºçãªã¬ãã¥ãŒ
1-grid ããã®åç
Hi Tjitske,
Thank you so much for the feedback.
Weâre glad to hear that Kurt assisted you by cancelling an invoice, and we're sorry for the frustration caused at the time. It means a lot to us to be part of your business journey.
If thereâs ever anything you need, weâre always here to help.
We look forward to delivering an even better experience to you in the future.
Kind regards,
The 1-grid Team
I appreciate that the team was able to renew the domain promptly.
I appreciate that the team was able to renew my domain within 48 hours. Thank you for providing good service over the last 5 years for our business.
2026幎4æ22æ¥
èªçºçãªã¬ãã¥ãŒ
1-grid ããã®åç
Hi Yvonne,
Thank you so much for your kind feedback. We really appreciate your support over the past 5 years.
Weâre glad we could assist with your domain renewal and that the experience met your expectations. It means a lot to us to be part of your business journey.
If thereâs ever anything you need, weâre always here to help.
Kind regards,
The 1-grid Team
SSL Certificate expired - Support is extremely poor
Our SSL Certificate expired 8 March 2026. I created a supported ticket with 1-grid on the 3 March 2026 as there is no way to auto-renew the certificate in the portal. To date I still don't have access to the Certificate, I even called multiple times, logged multiple tickets, and to my surprise the tickets was just closed and now I have to go through the same process again. this is a horrible experience and will not be renewing again and do not recommend this service to any business. I still have no feedback and had to make another plan for the certificate as it is critical to our business.
2026幎3æ3æ¥
èªçºçãªã¬ãã¥ãŒ
1-grid ããã®åç
Hello Lesley, we are sorry to see that you had a negative experience. Kindly share your contact details for us to take this up with the relevant team.
Team 1-grid
Slow server, bad service, server errors
Slow server, bad customer care, emails and websites was down for all most a month. my customers lost income as the website did not work correctly and the emails did not work. I will recommend that you don't use 1grid.
2026幎3æ3æ¥
èªçºçãªã¬ãã¥ãŒ
1-grid ããã®åç
Hi Jurgen,
Thank you for your feedback. Weâre truly sorry to hear about your experience and understand the impact this has had on your business.
Your concerns have been escalated to a Senior Support Team member, who is actively investigating the matter. They will be in touch as soon as possible with an update and next steps.
We appreciate the opportunity to resolve this for you.
Kind regards,
The 1-grid Team
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