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A NIGHTMARE. REAL STORY.
First of all, i became VIP member and they demoted me of 1 rank so i was now unable to get all the perks that come with my rank. They invoked a supposedly an "update" on all vips... but in truth they didnt want me get the perks from my rank. 2nd of all, they kept repeatdly asked me to prove my identity . 3 times they did that just to create a stress. 3rd, THEY DELAYED SO MUCH MY WITHDRAWALS FOR NO REASON...THEY KNEW DAMN WELL THAT I WOULD ULTIMATELY CANCEL THOSE WITHDRAWALS... 4th, THEY RIGGED MANY GAMES. MANY.... with or without the provider consent...pretty easy stuff right? LET THAT SINK IN...
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Dear Alain,
Thank you for sharing your feedback. We take such concerns seriously and have carefully reviewed your account activity and communication with our team.
According to our records, your VIP level has not been downgraded. Your current status is Level 5, and all benefits associated with this level have been applied correctly. We are always pleased to see our VIP players progress and enjoy higher-tier rewards.
We also reviewed our chat history with you and did not find any complaints raised during those conversations. The only related question concerned the bonus WHEEL, which can be claimed once per day according to the platform rules, as explained by our support team.
Regarding verification and withdrawals, identity verification is a standard requirement under our Curaçao license and is designed to protect both players and the platform. Our records do not show repeated verification requests intended to cause inconvenience.
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Scam
Scam. Unlike legit sites, they take your deposit and hold it under the same terms and conditions as the bonus funds. So you canât withdrawl your own money until you wager 30x the amount you deposit and the bonus funds. Basically you deposit money and lose access to withdrawl it under a technicality. Do not deposit money here!
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Dear Carrie,
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11croco is the worst online casinoâŠ
11croco is the worst online casino platform i have ever used, the VIP managers will always delay any request you have, the withdrawl process is super slow so that your tempted to cancel anything you win and start playing again until you lose all winnings, I would never ever recommend this website to anyone do your self the favor and scroll past this website when you see it.
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Dear Lucas,
Thank you for your feedback and for taking the time to share your experience. We are truly sorry that you felt disappointed with the payout processing time.
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The 11Croco Casino Team
its a new casino.
its a new casino.
a lot of providers and live casino.
fast withdrawls.
good bonusses (no despoit too)
friendly support
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Dear Maximilian,
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Thank you for sharing your feedback. Weâre sorry to hear that your experience with our casino was not positive.
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Sehr schlechtes Casino
Sehr schlechtes Casino. Ich wollte meinen Account aufgrund von Spielersucht sperren lassen, bekomme aber keine Antwort vom Support. Habe bereits 500 ⬠eingezahlt â jedes Freispiel ist dabei auf maximal das 10-fache des Gewinns limitiert. Das macht das Ganze extrem unattraktiv und unfair. FÃŒr mich wirkt es auÃerdem so, als ob am RTP (Auszahlungsquote) manipuliert wird. Insgesamt kann ich dieses Casino absolut nicht empfehlen.
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Der Schutz unserer Spieler hat fÃŒr uns oberste PrioritÀt. Wenn Sie darum gebeten haben, Ihr Konto aufgrund von Spielsucht zu sperren und bisher keine RÃŒckmeldung erhalten haben, möchten wir uns dafÃŒr entschuldigen. Bitte setzen Sie sich so schnell wie möglich erneut mit unserem Support-Team unter support@11croco.com in Verbindung, damit wir Ihr Anliegen umgehend prÃŒfen und die nötigen MaÃnahmen ergreifen können.
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Wir bedauern sehr, dass Ihre Erfahrung negativ war, und nehmen Ihr Feedback ernst. Es hilft uns dabei, unsere Angebote und Services kontinuierlich zu verbessern. Wenn Sie bereit sind, wÌrden wir uns freuen, Ihren Fall noch einmal genauer zu prÌfen, um Ihnen ein besseres Erlebnis bieten zu können.
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Ihr 11Croco Casino Team
Nach dem Test ist von diesem Casino nurâŠ
Nach dem Test ist von diesem Casino nur abzuraten. Support völlig Ìberfordert, kein Spielerschutz, selbst in Akutsituationen nicht.
Bewertungen hier können nicht nachvollzogen werden.
Keine Reaktion des Casinos auf Nachfragen.
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Hallo Frnk,
vielen Dank fÌr Ihre Bewertung. Gerne möchten wir auf Ihre Bewertung eingehen: Sie haben sich an unseren Kundendienst gewandt und darum gebeten, Ihnen Zugang zu den Spieldaten bezÌglich der EinsÀtze zu gewÀhren, die laut System nicht von Ihnen getÀtigt wurden. Wir können diese Informationen nicht bereitstellen, da die entsprechenden Spielaktionen nicht stattgefunden haben.
AnschlieÃend haben Sie einen Bonus angefordert, den Sie zuvor selbst deaktiviert hatten, der Ihnen jedoch aus KulanzgrÃŒnden gewÀhrt wurde. Auch auf Ihre Nachrichten haben wir geantwortet.
Wir danken Ihnen fÌr Ihr Feedback und möchten betonen, dass wir stets bestrebt sind, einen fairen und transparenten Service zu bieten. Bei weiteren Fragen oder Anmerkungen steht Ihnen unser Kundensupport jederzeit gerne zur VerfÌgung.
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BetrÃŒger,alles erlogen und betrogen ,so wird das Personal gedrillt
Alles gelogen und betrogen ,man soll eine positive Bewertung abgeben um dann an Freispiele zu bekommen .Das tolle an der ganzen Geschichte ist das alles Lug und betrug ist. Hast die Bewertung abgegeben bekommst auf einmal keine freispiele ,so einfach ist . Da wird man hingestellt als wÀre man ein idiot. Also Freunde lasst euch nicht auf so einen Deal ein ,die werden nur durch solche LÌgen, gut dar gestellt
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Guten Tag Peter,
vielen Dank fÃŒr Ihr Feedback.
Wir bedauern, dass Sie die Situation so wahrgenommen haben. Wir möchten darauf hinweisen, dass Ihnen bereits mehrere Boni gutgeschrieben wurden, gefolgt von individuellen Angeboten. AnschlieÃend haben Sie sich an unseren Kundendienst gewandt und um zusÀtzliche Boni gebeten, was jedoch abgelehnt wurde.
Bitte beachten Sie, dass alle unsere Aktionsangebote klar definierte Bedingungen haben und transparent sowie fair umgesetzt werden.
FÌr weitere Fragen oder KlÀrungen steht Ihnen unser Kundenservice jederzeit gerne zur VerfÌgung.
Wir danken Ihnen aufrichtig fÃŒr Ihr Feedback â es hilft uns, unseren Service kontinuierlich zu verbessern.
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Sehr tolles Casino nur zu empfehlenâŠ
Sehr tolles Casino nur zu empfehlen tolle Boni guter Kundenservice nice
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Hallo Kevin,
Danke fÌr dein tolles Feedback. Schön, dass es dir bei uns gefÀllt.
Mit freundlichen GrÃŒÃen
The 11Croco Casino Team
Good vibes overall
Good vibes overall, won twice in the same day, live dealer games are a nice touch
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Thanks, Mason! Glad you had a great experience. Wishing you continued luck!
Best,
The 11Croco Casino Team
They donât withdrawal my money
They donât withdrawal my money, this is scam
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Dear Aurora,
Weâre sorry to hear that your experience with our platform has been disappointing. Thatâs definitely not the experience we want for any of our players, and we regret that your time with us has led to this impression.
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Iâve been playing chicken road lately
Iâve been playing chicken road lately, and itâs pretty addicting. the game has such a cool vibe, and itâs nice to see my balance grow. my only gripe is that the bonuses could be more frequent, especially for regular players, but thatâs honestly the only downside. otherwise, the support is great and the games have been pretty fair
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Hi Mikle,
Thanks for taking the time. Weâre happy to hear youâre enjoying Chicken Road and that the support has been helpful. Your point about bonus frequency makes sense, and weâll look into ways to improve that for our regular players.
Best,
The 11Croco Casino Team
Unreal 1000x Win on Sword and Grail â Fast Payouts & Solid Support!
Yo, just hit a crazy win on sword and grail, and ended up winning 1000x. i was stunned, didnât expect it at all. the siteâs smooth overall, the only downside is sometimes it gets a bit slow when there are a lot of players on. but payouts are fast, and the customer support team is legit, they fixed an issue with my account in no time. iâd definitely recommend this place for anyone who loves a good rushð
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I'm actually impressed ngl depositâŠ
I'm actually impressed ngl deposit bonus hit nice and support fixed a deposit issue fast
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Dear Sam,
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Dear Thomson,
Thank you for your rating! Welcome to the casino.
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Will try again later!
Bonus was alright, didnât win but itâs fair
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Hi Alexander,
Thanks for your feedback! We're happy to hear the experience felt fair. Best of luck next time - hope to see you again soon!
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Average site but no major issues so far
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Herzliche GrÃŒÃe
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Viele Spiele, Auszahlungen gehen fix Support ist rund um die Uhr da Einzige Sache manchmal könnte der Verifizierungsprozess schneller laufen aber sonst alles top
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First thing I noticed at 11croco casinoâŠ
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