1340Gallery 

1340Gallery からの回答

2018年5月7日

Thank you for your positive feedback!

1340Gallery からの回答

2018年5月7日

Firstly, Trustpilot is a well-respected review company. Their software almost instantly detects fake reviews. In this era, reviews are found to be very important for people. We are constantly asking people to share their experiences honestly with us on Trustpilot and give us a review. Of course, we can’t help them write the text.

Secondly, our social team consists of 15 scouts who look for artists on Instagram. The team changes a lot, but we want to make sure everybody has their own account. This might result in some inactive accounts still being available on Instagram. We are putting more effort into deleting accounts we are not using.

Thirdly, the email you received was generated from our mailing system which has a 'no reply' email address. Please email our support team directly at info(@)1340art.com, as they are happy to assist with any queries or concerns you may have. We would also like to assist by mentioning that one should not always believe everything that they read online. It can prove to be quite dangerous.

1340Gallery からの回答

2018年5月7日

Thank you for your support and positive response to our service!

1340Gallery からの回答

2018年5月7日

It is very sad to see people believe false comments they read on the internet instead of contacting us directly to check the facts. In an effort to ruin our reputation, people have been using our name. Your conjectures are very disrespectful to our magazine team, as many stressful hours go into producing each edition. Maybe you should buy a subscription to our magazine so that you can check every quarter that it is real and not only online. Again, if you contact us directly, we are happy to share the readership stats and any other information you may require.

1340Gallery からの回答

2018年5月7日

As mentioned several times in our communication with artists as well as clearly stated on our website, we offer the opportunity for artists to gain international exposure. We require an entry fee for our magazine competition, but this is the ONLY feature requiring a submission fee, and all of our other features are completely FREE. It is also stated clearly that proceeds from our competition provide support to different art-related non-profit organizations from various countries for each quarter.

All in all we feel it’s a good deal. You have the chance to get a lot of exposure. Exposure a starting artist would normally not get. Again, we offer you the opportunity. It’s up to you if you enter. You can always tell us it’s not for you, maybe one of our other options suit better. We have many teams who work very hard on each of our features. We are always happy to assist emerging artists in any way we can, as this is our mission.

1340Gallery からの回答

2018年4月25日

Dear Jorge. We are very sorry to hear this is how you feel. Please be correctly informed, however, before spewing out negative comments about our organization.

As mentioned before, all details of our competition are readily available on our website. We give information about the fee involved, what it goes towards, as well as what you will receive should you be selected (yes, it does say you will receive a physical copy for free). We also provide complete information regarding the rights of the artwork, and state (very clearly) that these always remain with the artist.

We have a team who is on the lookout for upcoming talent on Instagram, and if their work is of a quality that could be entered for the competition, we invite them to do so. As also previously mentioned, it always remains the artist's right to choose whether to enter or not. Also, there is a charity involved, but not as you described, rather each quarter, proceeds from our competition fees go to a selected art charity from various countries. The details of which, are also readily available on our website.

1340Gallery からの回答

2018年4月25日

Thank you for your honest feedback. Your opinion is important to us.

1340Gallery からの回答

2018年4月25日

Thank you for your support

1340Gallery からの回答

2018年4月25日

We sincerely apologize for the inconvenience. Please could you contact us with your information and we can assist further. We cannot seem to find your emails on our system.

1340Gallery からの回答

2018年4月25日

We apologize for any confusion caused. Although we are registered in the Netherlands, we are an international magazine, and most of our audience is based in the US. Yes, it is possible for a Dutch company to charge in dollars.

We never state that the galleries sold our magazine. We sent them copies of our magazine free of charge, for them to give out. This was done at our cost to promote artists like yourself. Why galleries? Well there is a target audience, of course. People who visit these galleries are those who may wish to buy art. We therefore chose to showcase our magazine with winners of our competition to these people. Makes sense, don't you think?

Regarding the competition, we clearly also state all terms and conditions on our website for those who wish to read them. It states what the fee is for, and what the winners will receive upon being selected.You say, we should explain, but we are more than happy to explain, should anyone contact us. Next time you have concerns, it would therefore be in your best interest to contact us before making unfounded assumptions.

We also clearly state in our terms that we will never post anyone's artwork without their consent, and will never use anyone's artwork for anything other than what they submitted it for. Again, if anyone has a concern or doubt or query, please contact us so that we can assist further with any information or details required. Our team will be happy to provide these.

1340Gallery からの回答

2018年4月20日

Thank you for your positive feedback and support. We are always happy to help where possible.

1340Gallery からの回答

2018年4月20日

Receiving exposure is valuable for an artist. We offer artists the opportunity to have their work showcased to thousands of people in our magazine. It's an opportunity for upcoming artists to receive global exposure.
We therefore deliberately decided to make pages available for these artists. This means we lose advertisement income. Sorry, but we are still a company and so we need to make up for lost income somehow.

We have the following teams:
Blog team, working on the blog, selecting artists, editing text etc.
YouTube team. Editing RAW video. Finding artists to make a video (Not easy because sometimes people are shy)
Magazine team. Trust me a lot of work and many people are involved.
Support team.

All of this costs money. Our people work hard and deserve fair pay (I hope you agree). Again, we offer you the opportunity. It’s up to you if you enter. Proceeds from our competition entries also go to art related causes around the world. So all in all, we feel it’s a good deal. You have the chance to get a lot of exposure.
Exposure a starting artist would normally not get. Again, it’s up to you if you enter. You can always tell us it’s not for you, maybe one of our other options suits you better.

1340Gallery からの回答

2018年4月4日

We are terribly sorry to hear that you chose to believe what you read on a search engine instead of approaching us about your concerns. We invite artists to enter for our magazine competition and have different team members on the lookout for new artists. Art comes in various forms, and we are not here to tell you what you are allowed to enter as that remains entirely up to you as an artist. Something very frustrating came to our attention recently though. Other people are using our name for their own benefit. They are creating fake accounts and are approaching artists directly. Of course, this is something we are trying to fix but not always possible. We added several warning texts on our Website. So, again, if unsure, please contact us directly.

1340Gallery からの回答

2018年4月4日

We are very sorry to hear this is how you feel. You have made some unvalidated accusations. Unfortunately, not everything you find when doing a search on the internet is true. We have featured hundreds of artists in our various editions, and you can find all of them in each directory of the magazine. These numbers do not even include the hundreds of artists we have presented and are presenting on our blog and social media outlets.
If you contacted us, we could provide further information regarding which galleries had copies of our magazine. We are always happy to provide details to anyone and put any doubts to rest.

Our “social” team consists of 15 scouts who look for artists on Instagram. The team changes a lot, but we want to make sure everybody has their own account. This might result in some inactive accounts still being available on Instagram. We are putting more effort into deleting accounts we are not using. Something very frustrating came to our attention recently. Other people are using our name for their own benefit. They are creating fake accounts and are approaching artists directly. Of course, this is something we are trying to fix but not always possible. We added several warning texts on our Website. So, again, if unsure, please contact us directly.

Regarding different submission dates. Imagine you have 500-600 submissions and you need to pick 100 winners? How would you do it? Would you do all at once? Or would you divide the work into batches?
So we do one edition per quarter, this means once every 3 months. So what if we would make a selection each month? Just to get some structure and to ensure a fair overview? Well, that's what we decided.
I hope this is ok with you guys. We just want to deliver a nice magazine. We feel this would be hard if we had to do it all in one week. We apologize if this doesn't work for you.

Just to be clear about Trustpilot. Trustpilot is a well-respected review company. Their software almost instantly detects fake reviews. Try to post 2 reviews under different names, you’ll get banned directly. So it’s basically impossible to post fake reviews here (would be interesting if it wasn’t).
In this era, reviews are found to be very important for people. We are constantly asking people to share their experiences honestly with us on Trustpilot and give us a review. Of course, we can’t help them write the text. I guess when it comes to positive reviews. It’s hard to come up with something original. But still, we are very happy with every review we receive (we don’t want to offend somebody saying their positive review was badly written and not creative). I guess people who are not happy just have more passion.

Receiving exposure is valuable for an artist. Somehow people question the numbers on our Website. But they are correct (we actually need to update them because they are even higher now). If you don’t believe us, contact us. We can show you our stats if you want.
So your work will actually be seen by this many people. Some people call it pay to play, but maybe you should view it as an opportunity. We deliberately decided to make pages available for upcoming artists. This means we lose advertisement income. Sorry, but we are still a company and so we need to make up for lost income somehow.

We have the following teams:
Blog team, working on the blog, selecting artists, editing text etc.
YouTube team. Editing RAW video. Finding artists to make a video (Not easy because sometimes people are shy)
Magazine team. Trust me a lot of work and many people are involved.
Support team.
I can go on and on but all of this costs money. Our people work hard and deserve fair pay (I hope you agree). Again, we offer you the opportunity. It’s up to you if you enter. You can always tell us it’s not for you, maybe one of our other options suit better.

1340Gallery からの回答

2018年4月4日

Thank you for your participation and positive feedback!

1340Gallery からの回答

2018年4月4日

We really appreciate your feedback. Thank you for being a part of our platform.

1340Gallery からの回答

2018年4月4日

Thank you for your review. We love to hear from you.

1340Gallery からの回答

2018年4月4日

Thank you for your support!