1-800-PACK-RAT レビュー 1,415

The pods were on time and picked up on time. Procedure was simple and everything was explained to me. No real problems except that it was expensive.

From start to finish, Pack Rat was FIRST RATE. they delivered a pod to my residence, held 'til I was ready to move, and then transported my pod from California to Tennessee. I have been impressed with all personnel associated with pack rat. Absolutely EVERY phone conversation and experience with each driver was absolutely perfect. Prices were fair (even better after moving from CA to TN, LOL). I would recommend Pack Rat to everyone for your moving and storage requirements. They are THE BEST!

Honestly the best way to move. My husband and I were very pleased with this company and their service.

One star is far too generous. You deserve a negative star rating. 🐀
You own Zippy shell. You and them are both responsible for not delivering on time, delivering the wrongs in the wrong order. Charging us for the first month you said was free, not picking up the pod when you said you would. Oh and I’ve been forgetting this on thee reviews I’ve posted but dropped the shell at a terrible angle and completely forgot to supply a ramp, I had to unload the pod with no ramp. All my tools worth thousands of dollars and weighing hundreds of pounds with no ramp. Super Rad. Missed our second delivery as well. Also you never follow up.

Great product, prices and service!

Update: "Social media resolution team" followed up but unfortunately issue was not resolved.

They said the warehouses had no official record of changing the lock. Apparently a couple calls constitutes an investigation and if its not written down - nothing could have happened. They kept saying "no evidence", "unfortunately, there is nothing else we can do" and "no one else I could speak to", and "max we could do" is to hire a locksmith and submit a claim for reimbursement. They asked for my pictures and refused to acknowledge the difference in before and after pictures. After significant resistance, I walked them through the pics to point out the 2 lock locations: one on the left (before) and a different one now on the right (after), (not to mention the keys dont match) - the rep ignored my comments and just said they saw no difference (note: these are their own units and their own locks that they sell/provide). Also rep kept saying, "we're not suggesting you're lying", and then proceeds to then imply i'm lying by saying locks shift around and theres nothing there in the pics. Locks apparently can pop off one hole and onto another hole by itself? I took a few more "after" pics because apparently photo evidence is in the eye of the beholder. Thankfully i had not yet cut the lock. I have to now apparently find a locksmith and handle the issue myself but the main issue really is just its disturbing to not know what happened and whether things were tampered with over the 7 months they had possession.

The impression I got was they were trying to avoid any admission of wrongdoing (on a call they mentioned was recorded - w/o asking my permission i will add) and just repeated canned responses - rather than really trying to help. Intentional or not, it also just feels super shady, amid a very weird situation. Ultimately, I just want to know what happened and some ownership of this issue.

I scheduled a move from California to Missouri, with delivery of the empty unit over Memorial Day Weekend. Everything went just as planned, & the crew were very friendly and efficient. We had several days to load it, & they returned to pick it up the Tuesday after Memorial Day. Delivery on the other end went just as smoothly. The reason I chose PackRat over PODS is their containers are all steel, and the PODS units didn't seem as sturdy for a long distance move. I was apprehensive at first with using this company but, after their sales rep assured me in writing that the quoted price would be the total, I'm very happy with the experience and would recommend them.

Communication and service were outstanding!

The Hauppage team, in particular Anthony Santos were very responsive and accomodating.

Our move with Pack Rat was a easy move and Joe and the other team members handled everything very professionally.

Follow-up on this review. The " left hand didn't know what the right hand was doing" I called and spoke with a different deptment and am getting a refund for the month it took them to pick-up pod, which I was charged for.

I ordered a pod to pack my house. It came quickly. I was injured and could not finish packing and had to unload. I called for a pickup. They said up to 6 weeks to pickup. I asked, "do I have to pay for your inability to run efficiently. After running around I was told I would get an email amswer the ne t day. 2 more phone calls and 2 emails trying to get their answer. They basically said, (it sucks to be you). "You have to pay until we get around to picking it up. I've already paid them over $2000 in rental fees, now their for OMG me pay another full month plus. Oh! When you call expect to have time to cook dinner or something on hold.
I did some math pods is only a little more expensive renting but I would have saved a lot more not paying for a unit I'm not using but getting charged for by packrat

JUST DO NOT DO IT. Go with Pods instead, which is what I should have done. I went with PackRat because they seemed to be $1000 cheaper than pods (they weren't in the end - they have a small print in their emails talking about gas add ons - which basically made it $1000 more than their quote). So just realize its going to be about $1000 more than what they are quoting.
We did a cross country move from California to Florida. It was stressful as HECK! These guys made it even worse. First, their drop off day was June 9th. No one showed all day and no one called us to say why or any info. I finally called them the next day and they were like "sorry we were busy". They also have a really bad scheduling system - they don't give you a window - they basically say you will get a call an hour before and if you don't answer that call they DONT COME!
Anyway they finally delivered a day late.
Our leaving day, having an empty house with three animals and a toddler to get cross country was extremely tightly scheduled with flights etc. I specifically paid the extra $50 to get a morning pick up to ENSURE they would come.
So on the pick up day on the 22nd they DID NOT SHOW in the morning. I had to get on the phone and basically cry and scream at them because they were saying "sorry its gonna be tonight at 9PM now". I was on the phone for half an hour crying and demanding to be put on the phone to a Manager. Finally they actually sent someone out in the afternoon. It was so stressful and unprofessional.
The other end wasn't as bad. They actually dropped off and picked up when they said they would in Tampa. BUT they made a crack in my driveway. I would let that go if not for ALL the other stuff they pulled on us. The hold times were ridiculous too - they do call backs but the average was an hour until someone called back. When I initially was getting quotes, Pods was instantly someone on the phone that was super polite and smart and helpful. They don't have that stupid "answer your phone or we don't come get the pod policy" and the price is the same. My friends used them and had a great experience. It is what I should have done. I have never been more disgusted with how a company is managed. It seems they just sub things out the best they can with no real organization at all. JUST DON'T DO IT!

We talked to someone in sells and they told us a date. We program our move from PNW to Texas, we arrived on time to find out that belongings are not in here.
We call spent 1 hour on the phone to let us know that is in transit and is not going to be in here for 1 more week and oh wait is not going to be deliver in your house in 2 weeks because we are overbooked.
If it was a mistake it was them and they don't do anything to fix it.

We email several people to let know about this and they don't do nothing, not answer, not email, not phone call nothing.

The customer service is awful, please do not use this company. If I could give them 0 start I would.

Highly recommend! Employees are very friendly and knowledgeable. They communicate well through the whole process.

For the most part great experience...so far. They matched a price quote from another company, dropped it off the day it was scheduled even though an employee had called in sick and they thought we wouldn't get it until the next day. It was picked up a day late even after I received a call telling me they would be there on the scheduled day, but it wasn't too big of an inconvenience, so I rolled with it.
But then I got charged $463.41 more than I was quoted. When I called to ask about it I was told that it's a transportation fee billed due to rising diesel prices. I told the young lady that I hadn't been told there would be such a fee in my original quote. I find this to be a very deceptive business practice. She offered to refund me half of it, and of course I accepted, but then saw that other people had been refunded the full amount. So, go figure.
We'll see how delivery goes. But other than the billing I'm relatively happy with their service.

I called on a weekend and someone was able to book my storage. Very professional, friendly and accommodating. Another well known company did not take calls on the weekends, so I was very glad your business did. I will recommend your company to everyone.

They were awesome!! Worked with me on my move and allowed me access to the unit!!! I highly recommend them!

PackRat was great, everything went smooth, drivers were really nice and went beyond the call of duty. Thank you

Very easy! Delivery and pick up were prompt and efficient, the driver was great. Rates were fair.