1st Scenic レビュー 

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2日前

Thank you so much for your wonderful 5-star review, Michaela!

We're delighted to hear you were impressed with Craig and the team's punctuality, efficiency, and the care they took while working in your home. It's great to know you're pleased with your new windows.

We really appreciate your kind words and your recommendation, and we look forward to working with you again in the future.

Thank you from the team at 1st Scenic Ltd!

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2026年7月20日

Hello Joseph,
Thank you so much for your lovely feedback! We're delighted to hear you're so pleased with your new windows. It's great to know our fitters were friendly, efficient, and completed the installation to such a high standard. We really appreciate you taking the time to share your experience from all at 1st Scenic Ltd

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2026年7月6日

Thank you so much, Colin & Karen, for your fantastic 5-star review! We're delighted to hear that you're so pleased with your new windows and with the service Jamie and Luke provided. They'll be thrilled to know their punctuality, professionalism, and attention to detail made such a positive impression. It's especially rewarding to hear you've received so many compliments—and that your neighbours are already asking for quotes! Thank you for choosing 1st Scenic and for taking the time to share your experience. We really appreciate your recommendation and wish you many years of enjoyment from your new windows.
Team at 1st Scenic Ltd

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2026年4月21日

Dear Mireill,

Thank you very much for taking the time to share your feedback.

We’re delighted to hear that you had a positive experience with Craig and the team. It’s great to know that the additional visit to ensure the correct colour match for your bedroom window trim was handled to your satisfaction, and that the team’s professionalism, communication, and approach made the process a smooth one for you.

We’ll be sure to pass your kind comments on to Craig and the rest of the team—they’ll really appreciate it.

If there’s anything further we can assist you with in the future, please don’t hesitate to get in touch.

Kind regards,
Team 1St Scenic Ltd

1st Scenic からの回答

2026年4月13日

Thank you so much for your kind words! We’re really pleased to hear that Jamie and Luke made such a positive impression. We’ll be sure to pass on your feedback to them—they’ll be delighted. Enjoy your new bathroom and bedroom windows!
Team at 1st Scenic Ltd

1st Scenic からの回答

2026年4月9日

Hello Mr Banks
Thank you for your kind feedback and 5 star review.

We’re so pleased to hear you found the service quick and simple, and that Craig, Harry, and Charlie made a great impression. We’ll be sure to pass your comments on to them—they’ll really appreciate it.

As a small company your feedback and recommendation, means a great deal to us!

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2026年4月9日

Hello Miss Cook,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear how pleased you are with your new windows and the service you received from start to finish. It’s great to know that everything ran smoothly, from booking your appointment to the installation itself.

Craig, Harry, and Charlie will be especially pleased to hear your kind words. We’re really glad they were able to make your son feel comfortable during the process—that means a lot to us.

Thank you again for your recommendation. We hope you continue to enjoy your beautiful new windows!

Warm regards
All the team at 1st Scenic Ltd

1st Scenic からの回答

2026年4月2日

Thank you for your detailed feedback—we really appreciate you taking the time to share your experience.

Firstly, we’re sorry to hear about the issues you encountered during the installation, particularly the need for multiple return visits. As all products are made bespoke to your window sizes, there can occasionally be supplier errors during the manufacturing process. That said, this is certainly not the level of service we aim to provide, and we fully understand your frustration.

Regarding the safety locks, this appears to have been a matter of terminology. Our windows are fitted with restrictor hinges, which is what did required attention on your living room window. We apologize for any confusion caused.

We’re pleased to hear that Luke and Jamie were able to resolve the outstanding issues promptly, and we’ll be sure to pass on your kind words to them—they’ll really appreciate the recognition. The additional jobs they attended were to replace a small number of glass units that had cracked during installation, which, while unfortunate, can occasionally happen.

Please be assured that your comments are taken seriously, and we will be addressing these matters internally to ensure better consistency and accountability across all our teams.

Thank you again for your honest feedback—it helps us to improve. If there’s anything further you’d like us to look into, please don’t hesitate to get in touch.

Kind regards,

1st Scenic からの回答

2026年4月1日

Hi Samantha,

Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear how happy you are with your new windows.

It’s great to know that Craig and the team made such a positive impression and delivered both high-quality workmanship and a smooth experience from start to finish. I’ll be sure to pass your kind words on to them—they’ll really appreciate it.

Thank you again for choosing 1st Scenic and for your recommendation—it means a lot to us!

Kind regards,
The 1st Scenic Team

1st Scenic からの回答

2026年3月31日

Thank you so much for your kind feedback! We’re really glad to hear that Craig, Harry, and Charlie made such a positive impression. It’s great to know you were happy with both the installation and the tidy-up afterwards. I’ll be sure to pass your comments on to the team—we as a company really appreciate it!

1st Scenic からの回答

2026年3月27日

Hello Lisa
Thank you so much for your kind feedback! We’re delighted to hear you’re so happy with your windows and doors, and that Jamie and Luke provided such a polite and friendly service. It’s great to know their workmanship and clean-up met your expectations.
As a small company your feedback and recommendation really does mean a lot.

1st Scenic からの回答

2026年3月24日

Hello Mr Kemp,
Thank you so much for your kind feedback! We’re really pleased to hear you’re happy with the installation and that Craig, Harry, and Charlie took great care with both the work and the clean-up. I’ll be sure to pass your comments on to them—they’ll really appreciate it as do we as a small company. It means a lot.

1st Scenic からの回答

2026年3月23日

Hello Charlotte, Thank you so much for your kind words! We’re delighted to hear you’re over the moon with your new windows.

Craig, Charlie, and Harry will be really pleased to know their hard work and care made such a positive impression. It was a pleasure working in your home, and we truly appreciate your recommendation.

If you ever need anything in the future, we’re always here to help!

1st Scenic からの回答

2026年3月23日

Thank you for taking the time to share your experience. Firstly, we’re sorry to hear that you’re unhappy with our service.

Our appointment times are always approximate, as delays can sometimes occur due to traffic or earlier bookings overrunning.

Having spoken with David, he does recall the situation differently. On arrival, he was advised that parking on the drive wasn’t permitted, despite there appearing to be space available. When he parked on the road, concerns were raised about a potential parking ticket, and when this couldn’t be resolved, he moved the vehicle again. After parking near a neighbour’s property, it became clear this also wasn’t suitable. At that point, David explained that without a safe and appropriate place to park, he would be unable to remain and carry out the quotation.

If parking is limited or unavailable, we do kindly ask that customers let us know in advance when booking so we can make suitable arrangements ahead of time.

That said, we’re sorry this situation led to a frustrating experience for you and appreciate you bringing it to our attention.

1st Scenic からの回答

2025年11月25日

Thank you so much Kirstie for your wonderful feedback! We’re delighted to hear that you were happy with our workmanship and communication. It was a pleasure working with you, and we truly appreciate your recommendation. If you ever need anything in the future, we’re always here to help.”

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2025年11月18日

Hello Mrs Nolan, We are so pleased to hear you are happy with your new door and all of our services provided. As we are a small local company we really do appreciate you taking the time to leave this review and will certainly pass on you feedback to our install team. With massive thanks all the team at 1st Scenic Ltd

1st Scenic からの回答

2025年8月1日

Good afternoon, We are truly sorry and disappointed to hear that you have been unhappy with our service. We take your feedback very seriously and will ensure it is forwarded throughout our teams. Please accept our apologies for your negative experience.
Kind regards

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2025年3月6日

Hello Mr Gadd, Good to hear we have met all your requirements and you have been happy with our service. As a small local independent company your opinion is really important to us and we are grateful for you taking the time post this review.
Many thanks Team 1st Scenic Ltd.