Home Buyers Warranty レビュー 41

I would have given this company more stars based on my prior one-off small jobs experience but this most recent one was so bad I have to warn others to avoid this company. My fridge went out, they sent a technician to confirm it was done. 2-10 kept telling me the technician would deliver a new one (he laughed and said no that's not how their company works-as he knows more about how their company works than they do). They gave me a delivery date of two weeks after all this (without a fridge) for a Monday, but instead, their third party travel delivery company tried to deliver it a week early with a 20 minute notice. I rushed home only for them to not be able to fit the fridge through my door. They tricked me into "rejecting" the fridge with it not fitting through my door even with the door off, and it was a shit show thereafter. I called almost daily waiting 1-2 hours most times. They told me it would still be delivered on the original Monday (two weeks from the incident). Monday came and went, I called daily, they told me it was lost didn't know where it was and promised me it would be delivered Thursday or Friday, which it wasn't. Then they told me it would be Monday, when it didn't come Monday, I called and they found their information and Lowes didn't match but that it would now be delivered within 1-5 business days, then I got a call 4 days after that, that because I rejected the fridge and they don't TAKE INTO ACCOUNT MEASUREMENTS IN THEIR CONTRACT, that I now have to accept the measly $800 cash offer instead and go get my own fridge. Mind you, it's been almost a month, and they have dragged this out, misinformation every call, no one knows what's going on it's like they're all working for a different company. Mind you, I called and confirmed they had my measurements which was a blatant lie on their end. The check will take up to another two weeks to get here, if I even get it. I've lost food, can't cook or meal prep so I've wasted so much money getting take out, I've had to buy ice daily. WHAT A NIGHTMARE DON'T WASTE YOUR MONEY, TIME OR ENERGY.

Worst company ever. Our new home builder company uses them. Our AC unit went out 8 times. They started our 1-year drywall repair and other things but never came back to finish. I had to move things around the house and they don't care we have small kids.

This is a new house. My outside unit - Heat Pump - failed with 2 months of warranty remaining. I called my HVAC company and they told me the equipment was under warranty but not the labor. The tech installed a bypass so we could have heat and I contacted 2-10. They sent a Tech over who said the system had been tampered with and they denied the claim as a pre-existing condition. Despite my appeals I had to eat about $1,800 in repairs. Keep in mind, each phone call puts you on hold for 45 minutes or longer. Of course my original sales rep is nowhere to be found and doesn't return calls. 2-10 lives down to the stereotype of a warranty company that turns everything down.

I’ve had to put in 3 service requests since December for the exact same heating issue, and it’s honestly been beyond frustrating.

The most recent one was March 9th, and instead of sending back the same contractor who already came out (and collected the $100 service fee), they keep sending different contractors every time. So now I have to explain the whole situation all over again, and then spend more time calling them to fix THEIR mistake.

This process is exhausting and takes way too much time, especially when you have a family depending on heat. We’ve literally been sitting in the cold longer than we should have because of how unorganized this is.

On top of that, trying to contact them online is almost imposible. The system keeps logging you out, so if it’s after hours there’s basically no way to get help or even follow up.

At this point it just feels like a loop of paying fees and getting nowhere. I expected way better service than this.

Update: I've since learned that if you put in your service request via online there computer has no way of knowing this is a repeat service and to assign you to the last technician. In my opinion this is something that needs to be fixed in the system, most especially since getting in touch with them online is somewhat of a circle. You you try to message them it logs you out...You log back in and it contact and you are again logged out. So, my advice is if you're having repeat problems, call them. There customer service once you reach them is very good.

I was on the phone today 3 different people and ended up with a denial for my furnace after 20 years of them servicing this system im disappointed after years of trust they told me because it’s not normal wear and tear when they had my home since 2006 they lied to me and stated a written diagnostic was given when thre Contracter stated he did not submit one I was on the phone when the guys stated he would submit one and the man on the phone wrote himself that the dampers weren’t built correct when is was installed I’m like what so the contractor says I never told them that the agent kept asking me how is it the furnace and I told them it’s not working after test done and call gets disconnected I call back this guys says get ur own contractor I said no when I’ve been paying u then I get a lady after to make a complaint about the lies and stress anxiety they are causing me she escalated it to a manager whom is supposed to return my call urgent and nobody called back i invested 20 years for these people to treat me like I serviced my own home they sent out contractors who don’t even get vetted first my system need to be replaced after 20 years and I have to do it what do they cover ? Manager will call back and lie to me again it’s just insane I’m going to have to obtain an attorney I’m so sad I have been down all winter and they just told me today I froze months for nothing they still will not cover my pain and suffering has been severe lack of proper communication also just terrible I would not wish this on anyone I used to love 2/10 it’s gotten bad big scam

Still waiting for them to fix my refrigerator. It's been 13 days now. I've had this insurance for 5 years and this is the 1st time using it. You have to call there billing dept to speak to anyone and they can not help you or put you in touch with anyone. I had American Home Shield I should have never left them. This has been the most awful experience ever. All I want is a refrigerator that works. Whatever you do as a home owner DO NOT GET 2-10 get American Home Shield they help you and you speak to a real person. 2-10 your company is not professional awful service whomever gave your company a business license has a great sence of humor. Shame.

THIS IS A SCAM BUSINESS DO NOT DO BUSINESS WITH THIS COMPANY!! I WILL BE REPORTING THIS BUSINESS TO THE COLORADO SECRETARY OF STATE!!

I would give this business zero stars if I could. My water heater went out, worn through and leaking. Filed online. contractor came out, gave it a look, and left (5 minutes). Service request showed there would be "uncovered expenses". I authorized expenses. Never heard from contractor again. Called 2-10 customer support - nothing they could do. Called Warranty Claims line - hangs up on you saying they are "experiencing high call volumes" regardless the time of day. After over a week living in a home with no hot water and sick family members, I called another contractor and had my Water Heater replaced the same day!

We have been paying for this warranty monthly for approximately five years, and during that time 2‑10 has sent contractors out once or twice a year to add refrigerant “Freon” to a system that is clearly failing (as we've been told multiple times by their the technicians who add the freon. Despite these repeated visits, the underlying issue has never been repaired.
This winter, our HVAC system failed completely — during the coldest temperatures of the year, with outdoor temperatures dropping into the 20s. As of today, 2‑10 has still not sent a technician to even inspect the system, let alone repair it. This delay has left our family of four, including our two daughters, without heat for over a week in dangerously cold conditions.

Our experience aligns with numerous public complaints about 2‑10 Home Buyers Warranty, including hundreds of BBB complaints in the past three years, many citing delays, denied claims, and difficulty reaching customer service. We've experienced all of that are more. It is impossible to get anyone on the phone, sometimes waiting over an hour only to be hung up on.

We highly recommend you AVOID this company and their parent organization FrontDoor.com / FrontDoorHome.com They will do everything they possible can to avoid covering any systems, appliances, or other covered items in your home.

Horrible service and terrible warranty. Been given the run around for days. I’m on day 5 with no heat. No return calls, refusal to let me speak with a supervisor. The contractor they sent was incompetent and when I out in a complaint and asked not to have him return they sent him again and he basically said he “didn’t know what to say”. Needless to say we are without heat still. As a real estate Broker as well I will do my best to tell everyone agent I know to never ever use or recommend this company. Complete scam

The absolute worse home warranty company you can work with! Avoid at all costs. They are simply a call center that takes no accountability for extreme delays, bad repairs, contractors not showing up, incorrect charging, and everything in between. You will only lose time and money working with this company.

Extremely long hold times. Every agent just passes you around until you hit a message that says they can’t take your call because they’re too busy. If they do call you back they can never resolve your issue or the call “drops” and you’re back to square one. The biggest headache.

I have worked in the home services industry, I have worked with various home warranty companies. I have never never never been on hold longer than 20/30 minutes. I am currently 2:17:58 hours on hold YET to speak with someone after getting hung up on when we were “transferred” (after being on hold for 48 minutes). Never had an issues with them until this past year. Absolutely ridiculous.

NEVER USE THIS COMPANY.
I cannot stress this enough. We have had them for 4 years and this is the first claim we have submitted and they have been an ABSOLUTE NIGHTMARE to work with. 
They tell the contractor they'll get back to them in 3-5 days even if it's something like having no hot water. 
If you call into the sales line they will answer right away, but if you call customer service or the claims department you will wait on hold for over an hour and then be given some bullshit excuse. 
When I finally got a hold of someone, I brought in the contractor from the other line (because the rep conveniently couldn't get ahold of them, but when I tried the contractor he immediately answered). When I merged the call the rep conveniently said he couldn't hear me and then hung up (he could hear me because the other guy could hear me). 
They also wanted to pay the contractor only $335 dollars for a full water heater replacement which anyone with a brain knows it costs more than that. 
When I talked to a customer service rep she said I could escalate the claim through the portal, but guess what? No you can't. 

Absolute scam of a service. Never use them.

2 situations to share:
Water heater: Water heater went out in 20 degree weather. Made claim quickly online. Contractor not available for a week. I called to get pre-authorization for my own plumber. Waited nearly 1.5 hours to talk to someone (no call back option available). Easily received pre-auth and plumber fixed that day. Water heater, piping, expansion tank cost was just over $1000, not including labor. I was reimbursed just shy of $1000. I called for clarification. This time call back option was available and I received a call nearly an hour later. I was told if I had stayed in network, they would be able to replace, parts and labor, for that amount. I don't think I buy that. Apparently they don't realize it's 2026 and things are expensive or they buy junk replacements and use unskilled providers. I was reimbursed at 55% of total cost. I'm glad I didn't pay for this coverage.

HVAC: Was blowing 75% humidity air. Claim was approved quickly online. However, contractor was unknowledgeable and told me this was "normal". He claimed my units were clean and this was "just how it is". I called my own contractor. Units were filthy. Mold was growing in one. Diagnosis was oversized units that didn't run long enough to condition the air. Obviously, this isn't covered under my warranty, but their contractor wasn't skilled enough to diagnose the problem so I spent money on a useless service call.

I have called several times and emailed but still cannot get anyone to come out to look at/fix/replace the two faulty bathroom fans. Their email warrantyadministration has not responded at all though their person on the phone told me to email them.

I've had 2-10 all year since getting my first house in February. Honestly, I don't see the point, and I'm second-guessing renewing for another year.
The first claim I filed with them, I called and asked for instructions. Did exactly what I was told to do and then was later told I did it wrong, and almost didn't get even a small reimbursement until I fought for it. That's now how this is supposed to work.
Later, I had to pay $100 to have a guy come out and tell me my HVAC ducts need to be cleaned and that his company doesn't do that (and the warranty doesn't cover it). Meanwhile other companies will give you a quote for cleaning ducts for FREE.
I had a plumbing issue earlier this year where they connected me with a company that mistreated and spammed me just in the scheduling process, that had pretty horrific reviews (harassment, lying, etc.), except for a couple good ones that were visibly created by the company themselves. Luckily I was able to cancel and get my own service provider but since I didn't use theirs my refund was minimal and I had to fight for it.
At best you pay several hundred dollars and maybe get a check for $100 a month later. At worst, you get creeps coming to your house to tell your home warranty not to pay for work they barely even did (or did not do), and making you pay it out of pocket.

When I tried to renew my coverage, I signed up for "auto renew" thinking I would renew at the end of my current period. Instead I was renewed and charged immediately, and when I realized that autorenew was for the next service term, I followed the instructions in the email exactly to cancel auto renew. Instead, they canceled the entire service plan.
That turned out ok though, because I ultimately called someone and they got me a new service plan for cheaper. But why did that happen in the first place???

Last weekend I had an emergency plumbing situation after hours. I called a plumber who came out that night and submitted a request for reimbursement the instant I got a receipt. Got a voicemail saying I had no prior authorization and therefore could not receive even a minimal reimbursement. The ticket was closed instantly, even though ones that are paid out and completed are still listed as "pending completion" on my account. Weird... I can't even escalate my claim for several days now to talk to someone about it. How am I supposed to get prior authorization when your offices are closed???? Am I just supposed to go the entire weekend with no plumbing????? There is no rational thinking in this business model.

I only gave it more than one star because there have been times I called and spoke to really nice and helpful people. Everyone I actually speak to on the phone is really nice. It's just that if they're not there when you need them, that's your fault.

REPAIRS: Here is the process. You will pay a repair company to come out and assess the issue. The repair company will contact 2-10 to tell them what it will take to fix the problem. If the repair is slightly pricey they will refuse to repair the problem and give you a meager amount to replace the unit. In my case it was the dishwasher. I started having problems with a dishwasher right after the warranty expired (typical). 2-10 determined that it was too expensive to repair and offered me $230 for a replacement. The original dishwasher cost $695 less than 18 months prior). 2-10 told me this was a like for like replacement. Absolute joke. In the end I was basically told take it or leave it.
Now my washing machine is having issues, once again they have refused repair. I have been waiting 48 days for a resolution but can’t get an answer from them. I keep getting told it’s moved to another department, and of course I am unable to talk to the other department.
CUSTOMER SERVICE: Firstly be prepared to wait on hold forever before talking to customer service. Secondly, if customer service can’t answer your questions you can’t automatically talk to a supervisor. Supposedly your information is forwarded and a supervisor should call you back within 4-24 hours. I have called 5 times requesting a supervisor, I am still waiting for a call back 408 hours later.
Conclusion. I will never use this company again, and would highly suggest that everyone avoids this company.

I have been trying to contact customer service about my account for 2 1/2 weeks. Each time I am either on hold for over 30 minutes with no answer or asked if I would like to use the call back option and do not get a call back. Customer service sucks and I will be looking for a new warranty company.

Great caring customer service...No follow through and only fix your stuff 40% of the time. They deny, deny, and deny as much as possible.

Please avoid for the sake of your own sanity.

My apartment has been over 94 degrees for a week now and no one has responded after I've called 5 times. I've resorted to looking personal phone number up scrapping linked in to get a company response. Absolute insanity.

Every interaction I’ve had with 2-10 Home Buyers Warranty has been frustrating. The contractors they send are consistently the bottom of the barrel—repairs drag on for weeks or even months while waiting for parts, and nothing ever gets properly fixed. Their approach is to Band-Aid problems rather than resolve them.

When I used my own contractor (after getting approval first), I discovered they have hidden limits on labor reimbursement. Even when they say they’ll pay you back, it’s only a small amount—minus your service fee, which you already paid out of pocket.

Trying to reach the claims management department was a nightmare. It took seven business days to finally speak to someone. Callback requests would come 5–6 hours later—often at night—because they’re on the West Coast and I’m on the East.

Overall, this company makes an already stressful situation worse. Poor communication, poor service, and zero accountability. Save yourself the headache and choose another home warranty provider that actually values its customers.