The support and follow-up from the executive from the moment she took over the case was excellent and friendly. She quickly resolved my questions or concerns as I worked through the request, and her k... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had a terrible experience with these guys. First they advertise that they don't markup on messages and charge monthly fees for WhatsApp API. We signed up and spent thousands of dollars in developme... もっと見る
企業が回答しました
This is by far the best BSP on the market. The support team is amazing and will support you with many issues that other BSPs will not. I strongly recommend 360dialog if you have the required develo... もっと見る
企業が回答しました
Rafael Jose , muito atencioso. Resolve meus problemas que eu tinha passado o dia todo. Obrigado pelo suporte.
企業が回答しました
企業情報
当該企業による記述
360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation.
連絡先
Torstraße 61, 10119 Berlin, Germany, 10119, Berlin, ドイツ
- info@360dialog.com
- 360dialog.com
4.4
優良
28件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ana Carolina Fonseca - OBA Request
The support and follow-up from the executive from the moment she took over the case was excellent and friendly. She quickly resolved my questions or concerns as I worked through the request, and her knowledge of the topic was evident. Likewise, once the request was submitted, she monitored its progress and communicated to me daily any concerns she had. As part of the process, I appreciate that once the request was submitted, they didn't close the case or ticket, as it allowed me to stay in contact with the executive.
2025年10月14日
自発的なレビュー
360Dialog からの回答
Hi Ignacio!
We totally love your comments about our company and team. It's very meaningful for us to know about your experience with our service.
We'll make sure to continue providing the best service for all our customers around the world, and we'll also let Ana know about your review.
Cheers! :)
Rafael Jose
Rafael Jose , muito atencioso. Resolve meus problemas que eu tinha passado o dia todo. Obrigado pelo suporte.
2025年10月22日
自発的なレビュー
360Dialog からの回答
Hi Matheus,
Thank you for your kind comments,
We're happy to know about the nice experience you had with our support team.
Number activation in REJECTED status
The communication was clear and direct. The problem was identified very clearly; once the 2FA deactivation was verified, the service connected immediately.
2025年10月22日
自発的なレビュー
360Dialog からの回答
Hi Jorge,
Thank you for taking the time to leave your review!
We truly appreciate it.
Very good support
Very good support. They have helped me to raise a meta restriction with professional assistance
2025年10月16日
自発的なレビュー
360Dialog からの回答
Thank you for your feedback, your kind words are very much appreciated. Have a great day
Stay away from 360dialog
We had a terrible experience with these guys. First they advertise that they don't markup on messages and charge monthly fees for WhatsApp API. We signed up and spent thousands of dollars in development costs integrating our system with them. During development, whatever messages were sent, they are charging Pre-Usage fees, and Meta is also charging for the same. After reporting the issue with them, they failed to resolve it in ONE MONTH. Always the same answer, waiting for the Reply from Meta. If you are waiting for a reply from Meta, then why do you keep on charging double when Meta is already charging us? Support is nonexistent. Every time need to ask them and get the same reply after a few days.
2025年10月6日
360Dialog からの回答
Hi Rajesh,
Thank you for taking the time to share your feedback with us.
Unfortunately, we are unable to locate your specific case. Could you please contact us at cs@360dialog.com with your case ID so that we can assist you further?
Looking forward to hearing from you.
Kind regards,
Lalitha
i paid 19 euros and 49 euros to linked…
i paid 19 euros and 49 euros to linked my whatsapp acoount its not linked and they dont give my money back now i will go to consumer rights court
2025年5月19日
360Dialog からの回答
Hi Metehan,
I’m very sorry to hear about your experience, and I completely understand how frustrating this must be. We take all feedback seriously, and I would really like to help resolve this situation as quickly as possible.
Unfortunately, I’m unable to identify your account based on the information in this review. Could you please reach out to me directly via support@360dialog.com with the email address or phone number you used during the signup process? That way, I can investigate what happened and ensure we resolve this for you promptly.
Please know that we are not a scam, we are an official WhatsApp Business Solution Provider, and we strive to support our customers professionally. In some cases, setup issues can occur due to incorrect data entry or WhatsApp verification challenges, but we are always here to help sort them out and issue refunds where appropriate.
Looking forward to your message so I can assist you right away.
Kind regards,
Danijal
Seamless support
Recently had to request support for my WhatsApp business integration. Had a great experience. The best part was that the request was handled in a coordinated way by a team of experts (Juhi, Vladimir and Lalitha) and each of them seamlessly picked up the conversation from previous chat and helped to resolve all queries with patience. Highly recommended.
2025年5月5日
自発的なレビュー
360Dialog からの回答
Hi Pratik,
Thank you for taking the time to leave us your feedback!
Seamless and patient support is exactly what we aim for, and your feedback truly means a lot to the team.
If you ever need anything in the future, we’re always here to help!
Kind Regards,
Danijal
Quick Support!
2025年5月6日
自発的なレビュー
360Dialog からの回答
Hi Mostafa,
Glad we could assist you quickly, don’t hesitate to reach out anytime you need support!
Kind Regards,
Danijal
Very helpful and polite agent(Juhi)
Very helpful and polite agent(Juhi), issues have been solved without delay and worries.
2025年4月30日
自発的なレビュー
360Dialog からの回答
Hi Novinneshwaran,
Thank you so much for your kind words! We’re happy to hear that Juhi was able to assist you promptly and politely. We’ll be sure to pass along your feedback to her, it means a lot to our team!
Kind reagards,
Danijal
360Dialog からの回答
Hi Hafieez,
Thank you so much for your kind words! We’re glad to hear that Juhi was able to support you effectively and demonstrate her expertise. We’ll be sure to pass along your feedback to her, it means a lot to the team!
Kind regards,
Danijal
Excellent and fast respond
2025年4月23日
自発的なレビュー
360Dialog からの回答
Hi there,
Thank you for taking the time to leave us your feedback! We’re really glad to hear you had a great experience and that our response was quick and helpful. If there’s anything else you need, we’re always here to help!
Kind regards,
Danijal
Atendimento excelente
O atendente Vinicius sempre muito prestativo nas demandas e ágil na resolução.
2025年4月22日
自発的なレビュー
360Dialog からの回答
Olá!
Muito obrigado pelo feedback! Ficamos muito felizes em saber que o Vinicius tem sido prestativo e ágil no atendimento. Vamos repassar seus elogios a ele, com certeza ficará muito contente! Estamos sempre à disposição.
Danijal
Very fast and efficient support…
Very fast and efficient support team.... Loving it
2025年4月20日
自発的なレビュー
360Dialog からの回答
Hi Ajanaku,
Thank you! We’re happy to hear that you’re loving the support and finding it fast and efficient. Your feedback means a lot to us, we’re here whenever you need us!
Kind regards,
Danijal
I enjoyed the process and the way the…
I enjoyed the process and the way the customer care responded so promptly.
2025年4月18日
自発的なレビュー
360Dialog からの回答
Hi Emmanuel,
Thank you for taking the time to leave us your feedback. We’re really glad to hear you enjoyed the process and felt supported by our customer support team. Prompt and helpful service is exactly what we aim for, we’re always here if you need anything!
Kind regards,
Danijal
360Dialog からの回答
Hi Vandana,
Thank you for your feedback! We’re glad to hear you appreciated the guidance and cooperation. We’re always here to support you.
Best regards,
Danijal
Eldar was very helpful and patient
Eldar was very helpful and patient. He understood what I was trying to achieve and we were successful. Thank you!
2025年4月13日
自発的なレビュー
360Dialog からの回答
Hi Thomas,
Thank you for taking the time to leave us your review! We’re really happy to hear that Eldar was helpful and patient, and that he understood your goal clearly. It’s great to know the outcome was a success. We’ll be sure to share your kind words with him!
Best regards,
Danijal
360Dialog からの回答
Hi Andrey,
Thank you for your feedback! We’re glad to hear the support was fast and clear. Always happy to help!
Kind regards,
Danijal
360Dialog からの回答
Hola Maria,
¡Muchas gracias por tu comentario! Nos alegra saber que valoras la atención personalizada y la cercanía. Para nosotros es muy importante crear una experiencia cercana y de confianza. ¡Aquí estamos para lo que necesites!
Un saludo cordial,
Danijal
Very helpful and supportive team
Very helpful and supportive team, always professional in their approach. Truly appreciate their assistance
2025年3月26日
自発的なレビュー
360Dialog からの回答
Hi Mohamad,
Thank you for your kind words! We truly appreciate your feedback and are glad to hear that our team could assist you. We’re always here to help!
Kind regards,
Danijal
Amazin customer support
I had a problem with the 360 Dialog platform, I sent an email to customer support and they helped me immediately fixing the problem asap
2025年3月18日
自発的なレビュー
360Dialog からの回答
Hi Jose,
Thank you for your review! We’re glad to hear that our support team was able to assist you quickly and resolve your issue.
For even faster support, we recommend reaching out through our official channels, like our in-platform chat, which ensures the quickest response time. While email support is always available, it can be a bit slower compared to our direct chat options.
Let us know if you need anything else, we’re always here to help!
Kind regards,
Danijal
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。