4imprint レビュー 

Horrible customer service. I ordered 3 separate items a month ago and have not received a single one. I have made multiple attempts to contact Christina Buehner but keep getting emails that she is out of the office.

Some of the rudest customer service representatives I have ever met. I was told they were out of what I ordered after I had placed and paid for my order because they forgot to mark it as out of stock. Then I was told that they could not honor the original price given to me because they forgot they had to pay licensing (not mentioned in any of the 3 first invoices or 40+ original emails) and wanted to charge me an almost $400 difference. Finally, they told me that because there was a delay while I figured out if a replacement product could be used due to their stock issues that in order to get it in time for my event I would need to pay them $300 in rush shipping fees. Not once was anyone I worked with nice or understanding, they pushed the blame back in circles on each other and over email their responses were, short, crude, and incredibly unprofessional. I had high hopes for this company but I would not recommend after this experience.

There was a mistake with the printing of my order. I'm actually not sure whose fault it was, but when I called the rep I was shocked when they simply said they would replace the order!!! WHAT? That never happens. Within the hour I placed another order. I am beyond happy with the service and quality!

I've used 4imprint.com for over a decade for our custom premiums. They have been very good to me. There is rarely an issue, but if one arises, they are quick to offer assistance and to make it right.

I didn't know the level of unprofessionalism and lack of response until I ordered some products myself. This is the last time am ordering from these people (4imprint). I need to find another supplier. Very disappointing for what I am paying for. I am still waiting for my tracking number.

I wish I can give minus Star review. I never delt with such unprofessional company in my career. I ordered sample backpack (C142910) in June and Its been 5 months I haven't received any thing. I have requested a tracking number from their customer service representatives multiple times but they didnt have themselves, always so confused regarding the process. I called their customer service number so many times in these 5 months but no one care to get back to me ! They are absolutely worst and most disorganized people to deal with. I will not recommend them at all to anyone!

Julie, the Manager who called me back 9/23/2022, 610AM Pacific Time, deserves FIVE STARS and solved my concerns, after I demanded to speak with a Manager/Supervisor. All other deserves Zero Stars, that's why I am only rating this experience, 2.5 Stars. I am managing a small family non-profit organization. Normally, my suppliers are local here in CA. The 4Imprint TV ad is executed so good, I got persuaded to order and ignored all the negative reviews I have read; until I discovered it myself. First, their website is so tricky, every move, you'll be charged, even if they advertise shipping in 3 days (so many fine prints and loop holes you need to navigate). Sent my artwork the same time I made may order & payment. Artwork was pure text and was just pure black. They never get back to me for approval until after 2 days, and the customer service keep using the word "logo" where there is no logo, as it is pure text in black. When I started asking questions and raising my concerns about the process and the delivery date, the customer service started arguing with me via email instead of helping me come up with an acceptable solution. Customer service even blamed me for not putting the date needed, when the items I ordered is supposed to be delivered before my event date. 4imprint should follow the business models of e-commerce companies like Amazon, E-bay, Costco Checks where the unit pricing is very clear, delivery options are clear, and extra services are clarified. Based on my experience, 4imprint will bury this detailed information and will "gotcha" you with terrible customer service, extra charges, and blame you along the way. Either 4imprint should promote Julie to be the Top Operations Manager to shake up the entire operating template and give her a huge bonus, OR Julie should be hired by other e-commerce companies that are excellent in customer service. In as much as I will be forever grateful to Julie for fixing the issues, I will never order from 4imprint again. The negative reviews I read are all true. I will order somewhere else where my business is appreciated.

I've been waiting for my order that I placed in JANUARY! They send about 1/3 of it then disappeared. Their customer service SUCKS! I'll be reporting them to the BBB if I don't have a delivery next week. I've called and emailed NUMEROUS times and all you get is the runaround. DO NOT ORDER FROM THIS COMPANY. In all honesty, they were fine before Covid. They have really crapped the bed since!

I have been a business owner for many years, and I am launching a new chapter with a huge grand opening this weekend. I ordered some products I specifically asked to receive before the grand opening. Apparently, there was a problem with the payment method I chose. Since these products were time sensitive, I would have expected to receive a phone call so we could easily rectify the problem. Instead, they sent an email. When the first email wasn't answered, they decided to send a second email. After that, they did nothing. I am a very busy business owner, and I believe a problem such as payment would necessitate a phone call. I am extremely disappointed because there is no way I can receive my products before this weekend. Not everyone is on their email all the time, and I believe this was an important enough matter to warrant a simple phone call. Very disappointed in their lack of customer service.

Customer service is shocking. Kirstie Reader, Senior Web Account Executive, is hostile, rude, and unhelpful. Really not sure how they run a business this way, reading other reviews, it seems many others have had similar experiences.

Unresponsive, unreliable, lack of concern, no follow-up, I can go on and on. Stay away from this company.

4 imprint customer service is phenomenal! They surpassed expectations in customer service (Alyssa), shipping, quality, and production. Exceptional to say the least! I highly recommend with marketing supplies.

I understand that the more you order the lower the price, BUT…..saying a printed bag is .69 each and you get to the end and it’s over 4 times that is a bit misleading. My particular item required 15,000 to get down to the “as low as” price and that’s REALLY misleading.

Bad customer service, no manners when talking to customers and honestly just really bad, this company sucks don't waste your time on this stupid company!!!!!

I was missing a dozen of the shirts that I had ordered on my last order. Several event participants went home without shirts. Today, I called to check on another order that I placed three weeks ago. This order still has not gone to production. NO COMMUNICATION, POOR CUSTOMER SERVICE.

Absolutely horrible customer service from top to bottom. The customer service associate we worked with had absolutely no communication or transparency with us regarding a t shirt order. Complained and worked with the customer service manager who was just as bad. Their head of operations set me up with a customer service lead, who at least communicated with us, but always provided the wrong information, including stock status. BUY FROM ANYWHERE ELSE

Worst company I have dealt with. I had a big Sales Campaign where we need items as part of the promotional efforts my Sales Team would engage with.

I started 6 weeks out to get some SIMPLE items AND……the order was messed up front to back! Items were not in stock, items never made it to production, items shipped to the wrong location!!!!! How can anyone mess up that much when that’s what the CORE of your business is!!!!!! Save yourself the heartache and choose a different company if reliability is important to you!

STAY AWAY and do not order from these people. If you have an issue they hang up on you. If they promise a credit they pretend it does not exist. They promise to call and never call or email. It has taken me hours to get this order correct. It was not worth it and I would not recommend this company to anyone.

We own a landscaping company in AZ and ordered simply 12 shirts.... What A NIGHTEMARE! d4DO NOT WWASTE YOUR TIME! MARGE IS THE WORST. She doesnt know what she is doing and out of spite decided to cancel our order even though she spoke with my partner who said he would wait for the shirts she sends me this email that she decided to cancel the order on us anyway! shes rude and incompetent. they should vet what employees they allow to interact via email with customers. "I called the contact number and asked for you & Nick advised you were not available, advised him of the delivery date of 11-19 & he indicated that was fine. I just spoke to him a few minutes ago and advised you are requesting to
cancel, then to please cancel. I will have the order cancelled.
Have a good rest of the week and I apologize this did not work for you."

I had an order that was supposed to arrive by a certain date, and it didn't. When I followed up to see when it was coming, they said there was a "slight delay" of 7 weeks. They must have known that the delay was happening for a week or two before I heard about it, which left me totally scrambling to fill an order for a customer before the holidays. I asked them what they could do to fix the problem asap and they didn't apologize and just sent me some links to different products that weren't adequate substitutions. I was shocked how bad the customer service was and couldn't believe they totally didn't seem to care at all about bailing on me last minute!