Great Products, Excellent Customer Service and Even Better Initiative!
About a year ago my best friend really wanted the Shark 4Ocean bracelet, and I, being completely clueless, thought to myself: "4Ocean what?" I had no clue what this initiative was about. I then made my research and absolutely fell in love with the idea.
However I was a little sceptic at first. It was December 15 2018 and I was scared the bracelet wouldnât arrive on time for Christmas and even more scared it wouldnât be good quality. I think we can all agree that with all the different online shopping sites who sell a multitude of different products itâs starting to be hard to know which ones we can trust.
So I started reading reviews on the product I wanted to buy and after seeing all the satisfied customers I decided to buy.
Now the only question left: would it arrive on time?
By December 21st my package hadnât arrive, I feared my package was lost⊠I was worried but logically I figured... Holiday rush, shipping to Canada, the actual number of business days between my order and Christmas day (which was 5 by the way)⊠all those factors counted in I understood that it would be a possibility that it would arrive a little later than I originally wanted it too, but all of that was my fault⊠I had just ordered it a little too last minute.
None the less I wrote to customer service to tell them my story and see if they could help. Within 10 minutes of chat the person on the other end decided to kindly offer to send me my order a second time in case it had gotten lost and add to that order the original blue 4Ocean bracelet. I was amazed by how nice, kind and understanding these people were on the other end of my computer chat.
I ended up receiving the bracelets a little after Christmas but my best friend was so grateful and obviously so was I. It was such good quality, I had hardly ever seen such good products from other independent companies.
After wearing the bracelet for a full year, showering with it, doing chores with it, showing it off at parties, and not taking it off, almost ever, (except that one time where my hand got stuck in trunk of a car, from the back seat â clumsy me, donât mind me) I started to notice it becoming a tiny bit looser and I got scared I would damage if I continued wearing it 24/7 for another year.
So this led me to today. December 19th 2019 I wanted a new bracelet I could never take off and I was feeling a little nostalgic I was considering buying the full 2018 and 2019 collection but had a few questions for customer service before I did. After a lovely chat with the girl on the other side of my customer support conversation and me asking WAY to many questions (that was my opinion and she reassured me it was okay, so sweet), I landed on the subject that my 4Ocean bracelet had unfortunately âpassed onâ from my wrist to my shelf (yes I kept it) and asked her if there was a way to fix mine or if I should just buy a new one. She then pointed out that they had a year warranty on bracelet. Thing is I didnât know when my last purchase had been (Sheâs the one who was able to recover my order from a year ago). She took my email and told me it had been on 12/15/2018 which was just a teeny tiny bit over a year but she kindly offered to exceptionally send me another one free of charge.
I was mind blown. If I was already in love with this company I was now head over heels for and this is why I am writing this today. Yes itâs a long review, but reviews are what convinced me to buy from 4Ocean in the first place and hopefully, this review will convince others (and you dear reader) to buy from this company if their amazing videos and marketing hasnât done that for them (you) already.
Overall the importance of this message is that 4Ocean has amazing quality products which I love (and plan to buy more of), has created an impressive, even astonishing initiative and has HANDS DOWN the best customer support I have ever gotten in contact with.
Elyanna
2019幎12æ19æ¥
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