A2 Tyre Supplies Ltd - Sheppey レビュー 36

A2 Tyre Supplies Ltd - Sheppey からの回答

2025年2月8日

Good afternoon Mr Price,

This is quite a serious allegation and I can assure you that we do not, and never will charge for work that has not been done. This is our 50th year in business and I'm quite sure that if that was our business model we wouldn't have lasted that long.

I will absolutely look into this for you though, but I cannot find any evidence of you having been into us recently. You mention A1 Tyres in your review, that is not us. There is an A1 Tyres elsewhere in Kent but they have no association with us at all.

Please give me a call on 07539 045040 and I endeavour to solve this issue for you immediately.

Luke Stephens
Head of Operations

A2 Tyre Supplies Ltd - Sheppey からの回答

2025年1月13日

Thank you for submitting this 5 star review for our Sheppey depot. We always go the extra mile for our customers. We hope that you will return back for one of our other services that we can provide.

A2 Tyre Supplies Ltd - Sheppey からの回答

2025年1月2日

Thank you for taking the time to write this 5 star review. We always have prided ourselves on our customer service and competitive prices. We hope that you will consider using us again in the future, for possibly one of our other services.

A2 Tyre Supplies Ltd - Sheppey からの回答

2024年12月2日

Thank you for writing this 5 star review for our Sheppey depot. We are glad that we were able to rectify the issues that you had were extremely happy with the work that we carried out.

A2 Tyre Supplies Ltd - Sheppey からの回答

2024年11月1日

|Good Morning,

Thank you for taking the time to leave us a 5 star review. At A2 tyres we strive to go the extra mile and I am really glad that you feel like we are living up to that standard.

See you again soon.

A2 Tyre Supplies Ltd - Sheppey からの回答

2024年6月28日

Thank you very much for your review.

I’m disappointed that we left a dust cap off your vehicle, this is such a silly error and so easily avoidable, so I apologise for this.

I also apologise for the fact that you were told the tyres were at the branch when in fact they had been dropped at another branch. This was an oversight by the work experience student at the desk on the day, she had looked up the incorrect tyre size.

Unfortunately, the next two issues are beyond my control. Saturday’s do get very busy and wait times are just something that I cannot predict until the day. Whilst I’m happy that the tyres were ordered to the correct branch, they were delivered by a 3rd part courier to our Sittingbourne depot. As I have no control over 3rd party couriers this is something that I or the company had no influence over.

I am however happy that my staff on the day went to Sittingbourne to pick the tyres up for you. This will of course have made the situation worse though, we were already busy and had to lose a staff member for 40 minutes whilst going to collect the tyres, and this did of course increase wait times. But again, we didn’t cause the initial problem and suffered because of it.

And finally, I’m happy that my staff did your tracking for you free of charge as an apology.

I hope you have a change of heart and continue using us as the only part I feel that we got wrong was leaving a dust cap off, which again I apologise for. And we have taken on a work experience student in order to help her gain experience and make transitioning into the workplace easier in future. This is something that a lot of companies shy away from these days, maybe for this reason? Not us though, we believe that everyone deserves a chance, and we want to help the young people of today find employment.

If there is anything I can do for you in future, please do not hesitate in contacting me.

Luke Stephens
Branch Manager Sheppey
Tel: 01795 667666

A2 Tyre Supplies Ltd - Sheppey からの回答

2024年3月25日

Thank you for taking the time in writing this 5 star review for our Sheppey depot. We will ensure that Tia is made aware of her mention in your review. A2 A2 Tyre Supplies Limited, we always want to ensure that our customers walk away happy and receiving the products and service that they expected.

A2 Tyre Supplies Ltd - Sheppey からの回答

2023年12月12日

Thank you for giving our Sheppey depot a 5 star review. We pride ourselves in how we treat our customers and ensure that they all walk away happy.

A2 Tyre Supplies Ltd - Sheppey からの回答

2023年12月12日

Thank you Mr Campbell for submitting your 5 star review. We would never want our customers to pay for a product or service that they do not require.
We always will review our customers issues and then advise them as to the most economical solution to the problem.
We look forward to seeing you in the future.

A2 Tyre Supplies Ltd - Sheppey からの回答

2023年11月7日

Good Afternoon, thank you for submitting your 5 star review for our Sheppey depot. We will always check to see if a tyre can be repaired rather than replaced. It is the most cost effective approach, especially if there is nothing else wrong with the tyre.

A2 Tyre Supplies Ltd - Sheppey からの回答

2023年11月6日

We would like to thank you for submitting a 5 star review for our Sheppey depot. As a company, our goal is to ensure that our customers receive the best possible service with the most competitive prices around.

A2 Tyre Supplies Ltd - Sheppey からの回答

2023年10月30日

Thank you so much for your kind words and for giving us a 5-star review! We're thrilled to hear that you were pleased with our service and politeness. Providing excellent customer service is our top priority, and it's always wonderful to know that our efforts have made your experience enjoyable. We truly appreciate your support and hope to continue exceeding your expectations in the future.

A2 Tyre Supplies Ltd - Sheppey からの回答

2023年10月30日

Thank you for your review, we will always do our best to accommodate our customers needs and timeframes. Never lowering our quality of service just to speed things up.