Aaron'sレビュー 

I ordered a Samsung, forward-facing washing machine.
Within a week the washer was delivered.
Within the first few washings, we Noticed a pool of water around the machine.
We called Aaron's (on Rainbow Blvd., Las Vegas) and spoke to Joshua. We explained our concern about a leak and asked for servicing.
Joshua told us Aaron's does not service washers. This would require us to get the machine fixed.
We discussed our issue of being required to pay for a washer servicing for a machine that was received less than 3-weeks ago. Asked Joshua if the servicing fee would offset the next payment (to Aaron's). He was adamant with, "No."
Since I am not willing to pay to have a new washer serviced in addition to the payment, I let Joshua know the washer can be picked up for return. Plus, do I really want a machine that leaks?
There was complete silence as a response from Joshua.
I asked (Joshua) if he heard me.
He said he didn't know if I was talking to him or someone else.
I affirmed I was speaking to him and what are the next steps.
He asked what was my concern?
I repeated the purpose of the call. And, Joshua said a repair would come out of my pocket.
I was amazed that Joshua, at first, said he didn't know I was talking to him . . . Then, he had the same response as his answer when 'he didn't know I was talking to him.'
My response was to let's just get the machine picked up.
Joshua placed me on hold for over 8-minutes.
I hung up and called the store again. Maybe he forgot I was on hold. However, Joshua said he placed so I could correct my tone.
8-minutes on hold so I could change my tone? I told Joshua the only thing I now wanted him to do is schedule the pickup.
Joshua told me I could call back after I changed my tone. Then, he hung up.
What is this dude's problem.
I called again. The phone rang 31 times once I started counting due to the call was not being answered.
I called another Las Vegas store to ask for the number to Aaron's corporate office or its escalation team. I was provided with an Atlanta 678 area number. I provided my requested info to the person taking the call.
Now, here I (continue) sit waiting to hear from Aaron's.
Using my blocked company phone number, I called Aaron's/Joshua to let Aaron's know the machine shall be returned. DO NOT withdraw any further monies for payment.
Joshua said he could schedule a pickup next week, but I would still owe the pro rated payment.
I informed Joshua it would be best to not withdraw any further monies since the business relationship ended effective today.

My son needed a new bed and I saw that Aaron’s Was having a promotion to put $0.01 down and you get your merchandise in 7-9 business day, as well you don’t have to make your first payment until like a little over a month after you have it. I ordered my son a bed and a mattress. The mattress came within the expected time frame. I kept checking on my account to see when the bed would come, And it said it was on back order for like 2 weeks after that no status at all. I tried calling Aaron’s and For some reason every time I called, no one would answer. A few times it rang like 3 or 4 times and then automatically hung up on me so I sent an email. No one ever got back to me about the bed. Well, I got a call from Aaron’s, but it wasn’t about my bed that I ordered. They were calling me because they have a new promotion going on and wanted to see if I would like to buy something else. I told the lady that I still haven’t got the last thing I bought. She apologized and told me she didn’t understand why because the bed has been in the store for a couple of weeks. Well, after that, she didn’t try getting me to buy anything else, but she did comment that I only have automatic payments coming out for the mattress but not the bed. I told her that I had no clue what was going on with the bad nobody contacted me or responded back to me so why would I have automatic payments set up for something that I haven’t got and at this point I was unsure if I was even going to get it. The lady asked me if I still wanted the bed. I told her that I did want the bed, but I am not setting up automatic payments and I know that the bad is coming here. She scheduled the delivery for October 1st. I place my order in August so we shall see.:..

This will be my 2nd negative post within a month!!
When they delivered my new bedroom suite a few weeks ago, the electric switch to light it up and to activate the USB ports did not work. The store manager had assembled the bed while the regular delivery guy was putting the mirror on the back of the dresser. They delivered the replacement headboard last Thursday, Sept. 19th, 3 weeks later. The 2 delivery guys then discovered that they could not replace the headboard because EVERY connecting screw to this bed frame was stripped to the point that they could not undo them!! NO ONE HAS TOUCHED THAT BED FRAME SINCE THE DAY IT WAS DELIVERED!! I had just moved into my apartment the day before the delivery and have been too busy unpacking boxes to give it a 2nd thought.

The delivery guys were smart and dedicated enough to figure out how to disconnect the actual headboard piece from the connecting support legs and replaced the actual piece with the switch on it. I am very thankful for that. But now, I am stuck with a bed that cannot be broken down, because ALL screws (not one or two) BUT ALL the screws in all the corners are stripped. They were not able to back any of them out and they had tools much stronger than what I have access to!!!

I wrote on the delivery order that they had me sign, asking the manager to call me as soon as he got the note to discuss this issue, even as I kept trying to call him. He would not even answer the calls of his delivery guys. Now, after my repeated calls that have gone unanswered and NO CALL BACK from him, I am writing this review. No one even answers my calls when I call the store. I can only guess they are watching for my number. I don't want to pay full price for something that HE messed up and doesn't even have the decency to call me to discuss. And, I am trying to avoid having to go into the store yet again, after the first time I had to go in to talk to him about the first issue. I do not want to be labeled as an aggressive or angry woman however, being ignored is making me feel that way.

Second NEGATIVE review I am posting for the Mt. Holly store in NJ. Furniture was scheduled to be picked up on Saturday, September 7, 2024. I was told that was the day they had all deliveries/pickups in my town. Of course they never showed and I called the store and asked where they were and was told they are done for the day. I have already contacted a site about this business as they are awful, unpleasant and the customer does not come first at this store. I want the furniture out of my house and as far as I am concerned I owe them nothing for this month. This is the third issue with them, all I can say is buyers beware!

Aaron's is so unprofessional my delivery was scheduled for when I arrived home from work and they had already been bye after I specifically told them I would be home at a certain time so I missed my delivery which was a birthday surprise that didn't happen now we are without furniture over into the next week I am so busted and discussed and don't recommend them to anyone

Delivery went well with my queen size bed. Until I realized they didn't deliver the box spring. This was Tuesday July 16. Today is Friday July 19, and still no box spring. And all I get when I call is, we will be there.
Well it's gonna be 9:00 pm, and nothing. They're closed, and no box spring!!!
Never again.
BTW, I'm in Fresno, California. So not too much of a surprise.

Gil or Dil the manager in Mount Holly, NJ store needs to fix the way he talks to customers regardless if they are late or not with payments. He does not have good customer service skills at all & doesn't care about the reason of non payment. In a roundabout way he was calling me a liar about my situation, his comments were nasty, I am so tempted to get in touch with Aaron's headquarters in Atlanta and I probably will. He had no business talking to me like he did. Very unprofessional! Needs an attitude adjustment. And of course he assumed he knew everything about my situation and even voiced his opinion.

Been a loyal customer for years. Today I called because my Xbox Series X controller is worn out from use. These folks didn't even question the issue. They are literally delivering me a new one within two days. This business, despite what ANYONE says or HAS HEARD, provides the FINEST customer service of ANY business I have EVER worked with. Hands down. Drop the mic. Biddeford Aarons are the unequivocal elite.

Tyrone Johnson is a Delivery Gentleman who delivered my 6 piece King size bedroom set alone. He performed the services as if he was 2 men. His professionalism & action to detail is Superior. He deserves 10 stars ⭐️ I never experienced this service & 1 man delivery that worked so quick & Professional without errors.

I bought a washer and dryer and two chairs from errands when I ask for a receipt to be sent to me in the mail to show me how much more I owe they never sent the receipt. They always told me over the phone and every time I ask for a receipt to be sent in the mail and I know that the washer and dryer should be paid off. And the chairs as well the chairs that they give me was not the chairs I picked out my mothers chair was sort of new and in good condition and they brought me a piece of 💩 for a chair however I have now made the chair comfortable for my fat ass to sit in. The vibrator was broken when I got the chair the washer and dryer works fine, well the dryer does have its downfalls certain things. It will dry certain things it will not they come last week and they came today knocking on my door, wanting washer and dryer back and chairs. Of course I have paid so much on the washer and dryer and chairs. I am not giving them back. Poor customer service, poor quality of furniture. My suggestion to anyone do not be temperament, or go out and say things to lamb that maybe held against you depending on your state my state has a note for it lol meaning they can be threatened all they want nothing they can do about it however I will not threaten them. It is not a good ideal my suggestion is not to answer the door or if you are outside turn around walk inside lock the door and pretend locked the SOB’s are not there Also, remember if they come into your house on invited you have the right to defend yourself and your property. Don’t wanna go any further with that best thing is to play like you cannot hear them 💩 Company

Why is it that Aaron's furniture in Hobbs can't hire competent people. I have had (4) repair dates and no one has showed. They do not do their jobs. Obviously they don't write down information and take care of their clients. The biggest problem is all they want to do is collect money on the carbage they sell. I will not make another payment until my repairs are done. I had mice which ate cords. They said until I have proof the exterminator had removed them, they WOULD Not repair anything. I called on March 26,27,28th. I told them I had my receipt showing the exterminator had been here and the problem was solved. Was rescheduled for the 29th. No show again. I called the same day because they were to be here between 4-7 . At which time I was left on hold for 15 minutes at which time the manager (?) came on the phone was extremely rude and hateful. Ever time I called with the information, I was left on hold anywhere from 15 minutes to 39 minutes. I finally hung up on him. Their employees are incompetent and don't know what they are doing. I now have to replace part of my carpet in the hallway and half if my kitchen floor. How hard is it to write down a message and show up for appointments. If necessary I will contact a lawyer and you people will be paying for all my replacement and trips to the laundry mat. My oven is not working either. Thank God for microwaves and slow cookers. Enough is enough!!!!

The store on 22nd and North Bergen has horrendous customer service. The staff thinks they are there to pass the time. The staff thinks they have authority to make interior design choices and really I don’t like their bad breath on my items of choice. It’s a cheap and poorly influenced decision making process. The furniture they bring is damaged. The calls go in circles just so the ignorant staff feel equivalent. They are horrible. They don’t know their place. I’m not here to provide therapy nor baby sit people who were not equipped with etiquette and brains when being raised up.

Very friendly staff. Quick delivery. Really good furniture. Easy to choose furniture and order it. Price is reasonable considering our credit.

I’ve had a bad experience with Aaron’s not a fan

First off I went one Saturday to get a TV. Ready to pay live 15 minutes away no driver until Thursday well waited got a promo Xmas crap 1cent delivery in 2 days..lol well I call oh no you have two make two full payments first. Well false advertising it seems to Me canceld it

where do i start.. my wife and i have done business with aarons for over 15 years but after stealing money from my wifes account we are very seriously considering no longer doing business with them. my wife is furious with mike, the manager at the decatur, alabama store who decided to not only take her off of easy pay and not notify her of what he did, then he took her payments but also took it upon himself to take over $14 more dollars for a LATE CHARGE ? ARE YOU SERIOUS or just crooked? i am also furious with them because for one, that was an extremely low down dirty trick considering the fact that we have NEVER been late on ANY of our payments by no means. We have even made our payments early back before you ever required this autopay which is ridiculous. heck my wife has even been given the title of preffered customer or whatever you call it. in my opinion this dirty trick is both disgusting and childish on your part I dont care what your reason is. I called corporate and gave them full details about what happened and was given a refference/ticket number and was told to expect a call within 24Hrs so we waited but no call so i called them back and gave them the refference number only to be told that the case was closed without any notice. the worker opened it back up and again i was told to wait another 24Hrs for a call that at this time am quite sure wont come. know this, screwing with me and ripping me off is one thing but when you mess with one of my loved ones, making them cry only fuels my anger like poking the bear in the cage. I wont tolerate it, especially when we have given you so many years of business and have never been late and have paid off so many items. No excuses i want the $14.75 that was stolen from my wifes account put back with an apology from mike plus i want him reprimanded for his actions and whoever else was involved in this. I aint done yet, this will be reported to the BBB and a few more places. I dont want any excuses in a reply to my review, just give her the extra money you took. I dont care if its just the $14.75. she owed $105.23 for her 2 payments and paid it but the $14.75 rightfully belongs to her. you know who we are and you have both our phone numbers and before you call stating youy have to talk to her just know that i am over both mine and her account. Out of fairness you do right by her and my respect will be restored with Aarons but with me , respect is earned not given.

I’ve been with them since 2010 I’ve had my share of late payments but I’ve always got the money and dropped it off now they want to come and pick up my stuff tomorrow after know I told them started a new job get paid in 2 weeks told me ok now it’s a different story I will never buy from them again DONT WASTE YOUR MONEY

WHAT WENT WRONG THIS TIME?? MUST GET ALOT OF BAD REVIEWS, I know for sure I'll never rent from you again, YOU promised to take a full month's rent pymnt at the end of my lease, NOW you want proof of the filthy, scratched up refrigerator you gave me?? Now you want a video? I advise people to rent elsewhere where they're competent and don't steal their money, rotten company that doesn't keep their promises.

I bought a bed from these people post to been a new mattress.unless they make them new with bed bugs already added yes bed bugs didn't even think they was real till this experience!!!! Now my home is infested they refuse to come get bed wanted me leave in my hm till they ready do sumthin about it arrons sucks I would not recommend. Them to no 1

I was in need of a riding lawn mower, but unable to afford several thousand dollars to purchase one up front. I have used Aarons in the past for purchasing various other items, so I thought I would take a chance to see if they carried riding lawn mowers. They in fact do! I called the local Moline Illinois store and set up to lease to own a brand-new John Deere riding lawn mower very quickly and easily! Delivery was fast, and Billy and Kevin took the time to not only fill the gas tank prior to delivery, but they also took the time to make sure I fully understood how to operate the mower and to actually wait while it was started up to make sure I could run it easily. Very, very pleased with my overall experience.