Acardent Turkey レビュー 216

Acardent Turkey からの回答

2024年12月5日

Thank you so much for your kind words! We’re delighted to hear that your experience with us was fantastic and that you’re pleased with the results. At Acardent, we strive to provide professional and caring service, and it’s great to know that our communication made a positive impact. We truly appreciate your recommendation and are so happy to have been part of your smile transformation! 😊

Acardent Turkey からの回答

2025年4月8日

Thank you so much for your wonderful review! We're thrilled to hear that your experience with Acardent Dental Clinic was outstanding from start to finish. It’s great to know that our team provided the support you needed throughout your journey and that you felt confident with the treatment and facilities. We’re also happy you found our services affordable compared to UK prices. Your recommendation means a lot to us, and we’re always here if you need any further assistance. 😊

Acardent Turkey からの回答

2024年10月22日

Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with us from start to finish. Providing clear communication and a friendly environment is our priority, and it’s wonderful to know that you were happy with your treatment and overall package. We truly appreciate your recommendations and look forward to welcoming your friends in the future! 😊✨

Acardent Turkey からの回答

2024年10月24日 に更新

Dear Krystian Rosik,
First, we would like to sincerely thank you for taking the time to provide feedback. We are truly sorry to hear that your experience with us did not meet your expectations, and we take your comments very seriously. As a clinic that strives for excellence and has been recognized with awards for our service, it is disheartening to hear that we fell short of delivering the level of care and service that you, and all our patients, deserve.

In response to the points raised:
1. Communication Issues: We regret that you encountered poor communication, and we are taking immediate steps to address this. We will thoroughly review our communication procedures and ensure that all staff members, including management, are retrained to provide clear, transparent, and timely information at every stage of the treatment process. Your feedback on this is crucial, and we will make sure it is addressed.

2. Hotel and Amenities: We are sorry to hear that the hotel did not meet your expectations. We work with various hotels, and we will review this issue with our accommodation partners to ensure that our patients receive the highest standard of care and comfort during their stay.

3. Treatment Plan Change: Your treatment plan was adjusted upon your arrival because we did not receive your X-ray in advance. As explained prior to your visit, without an X-ray, the initial plan may change after the in-clinic consultation, which you acknowledged and accepted before proceeding. We always advise patients to provide X-rays beforehand to avoid such changes, but in the absence of this, adjustments are sometimes necessary for your health and safety.

4. Face-to-Face Consultation and Consent: After your consultation with the doctor, you agreed to the new treatment plan based on the clinical findings. We did not charge for the X-rays or the consultation, and you were fully informed of the changes before the procedure. It’s important to note that we cannot, and would not, proceed with treatment without your consent, and we respect your decision to continue with the plan.

5. Guarantees: Regarding the warranty for implants, it is standard dental practice worldwide that the guarantee remains valid only if the treatment is completed at the same clinic. This is to ensure continuity of care and to protect the integrity of the treatment. The guarantee for crowns in dentistry is typically up to 5 years, which is the international norm. While some clinics may offer longer warranties, these are often marketing strategies rather than standard practice. Our guarantees are designed to align with best practices in dental care and patient safety.

6. Cost of Night Guard: Regarding the cost of the night guard, we provide high-quality, custom-made guards, and the price reflects the specialized nature of the product. We are aware that cheaper alternatives are available online, but we prioritize quality and effectiveness for our patients' long-term dental health. We will review this internally to ensure pricing is as competitive as possible while maintaining the high standards we hold.

Lastly, while we are sorry to hear that you finished your treatment elsewhere, we would like to emphasize that we do not deliberately raise prices after patients arrive. Adjustments are made only based on new clinical information, and this was fully communicated to you.

We deeply regret that your experience did not reflect the high standard of care we aim to provide, and we assure you that we will take all your feedback into account as we improve our services. If you would like to discuss this further or if there is anything we can do to make things right, please do not hesitate to contact us directly. We are more than happy to welcome you back to our clinic, as discussed during our phone call.
Thank you again for your feedback, and we wish you the very best in your continued dental care.

Kind regards,
The Acardent Team

Acardent Turkey からの回答

2024年10月22日

Thank you for sharing your wonderful experience with us! We're delighted to hear that our communication and organization made your journey smooth and enjoyable. It’s fantastic to know that you felt well cared for throughout both visits and that you’re thrilled with your results. Your recommendation means the world to us, and we’re so glad to have had the opportunity to be a part of your smile transformation. We look forward to seeing you again! 😊✨

Acardent Turkey からの回答

2024年10月22日

Thank you for sharing your experience with us! We’re so glad to hear that the results have made you feel confident in your smile. We appreciate your feedback regarding the hotel and pricing—while we strive to provide transparent quotes, there can sometimes be variations based on individual needs. We're thrilled that you found the overall experience worth it and hope you enjoyed the beach! If you have any further questions or need assistance in the future, don’t hesitate to reach out. Your satisfaction is important to us! 😊🏖️

Acardent Turkey からの回答

2024年10月22日

Thank you so much for your wonderful review! We're thrilled to hear that your experience with Acardent exceeded your expectations from start to finish. It’s fantastic to know that our team made the process hassle-free for you, and we’re glad you felt welcomed and cared for throughout your treatment. We're especially delighted that you're loving your new smile and feeling more confident! Your recommendation means a lot to us. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Acardent! 😊🌟

Acardent Turkey からの回答

2024年10月22日

Thank you so much for sharing your experience, Pete! We're thrilled to hear that you felt welcomed and at ease during your treatment. It's wonderful to know that Sirin was able to provide the reassurance you needed throughout the process. We're looking forward to welcoming you back in January to complete your treatment and to see your smile transformation! If you have any questions in the meantime, don’t hesitate to reach out. Safe travels!

Acardent Turkey からの回答

2024年10月22日 に更新

Thank you so much for your kind words! We're thrilled to hear that you felt safe and well cared for from the very start of your journey with Acardent. Our team is dedicated to providing the best possible experience, and we’re delighted that our staff and dentist made a positive impression on you. Your recommendation means a lot to us! If you ever need anything in the future, don’t hesitate to reach out.

Acardent Turkey からの回答

2025年4月8日

Thank you so much for sharing your experience so far! We're thrilled to hear that you've been impressed with the communication, professionalism, and overall experience at Acardent. It's great to know that Şirin made such a positive impact on your decision-making process. We’re also glad to hear you enjoyed the hotel and the transport services, even though we’ll make sure to keep that air conditioning tip in mind for next time! 😅

We look forward to welcoming you back in February to complete your treatment, and we’re excited to see the final results! Thank you again for your trust in us, and we can’t wait for the next chapter of your smile transformation. 😊

Acardent Turkey からの回答

2025年4月8日

Thank you so much for your kind words! We're so happy to hear that you had an amazing experience with us at Acardent. It means a lot to us to know that you felt well taken care of throughout your journey. We truly appreciate your recommendation and are grateful to have had the opportunity to help you. If you ever need anything in the future, don’t hesitate to reach out. Thanks again! 😊

Acardent Turkey からの回答

2025年4月8日

Thank you for your wonderful feedback! 😊 We're so glad to hear that you're happy with your new tooth and that our team made you feel comfortable and welcomed. It was a pleasure having you at Acardent, and we truly appreciate your kind words. If you ever need anything else, don't hesitate to reach out. Thanks again! 😁

Acardent Turkey からの回答

2025年4月8日

Thank you so much for your heartfelt review! 🌟 We're absolutely thrilled to hear that your experience with Acardent was everything you hoped for and more. Restoring your smile and confidence is exactly what we aim to do, and we're so happy we could be part of your journey. If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for trusting us with your treatment! 😁✨

Acardent Turkey からの回答

2025年4月8日

Thank you for sharing your experience! We’re so glad to hear that you had an amazing time with the team at Acardent and that you're happy with your crown bridge treatment. It’s wonderful to know you had such a positive experience with our staff. If you ever need anything else, we’re here to help! 😁✨

Acardent Turkey からの回答

2025年4月8日

Спасибо за ваш отзыв! Нам очень приятно, что вы остались довольны работой нашей клиники и профессионализмом команды. Будем рады видеть вас снова и благодарим за рекомендацию! 😊

Acardent Turkey からの回答

2025年4月8日

Thank you so much for your wonderful feedback, James! We're thrilled to hear that your experience with Acardent exceeded expectations from start to finish. It's always our goal to make the process as smooth and stress-free as possible for our patients, and we're so happy you had such a positive experience. Your recommendation means a lot to us—thank you again! 😊✨

Acardent Turkey からの回答

2025年4月8日

Thank you for your kind words! We're so glad to hear that your experience with Acardent was flawless and that you're happy with the results. It was our pleasure to assist you on your dental journey, and we truly appreciate your recommendation. 😊 Wishing you all the best with your beautiful new smile!

Acardent Turkey からの回答

2024年9月18日

Thank you for your fantastic review! We’re so glad to hear that you and your wife are pleased with the results and the overall experience at Acardent. It’s wonderful to know that our services, from transfers to the clinic environment, met your expectations.

Your recommendation means a lot to us, and we’re thrilled that you are both enjoying your new smiles. If you need any further assistance or have any questions in the future, please feel free to reach out.

Thank you once again for choosing Acardent!

Acardent Turkey からの回答

2024年9月18日

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with your new smile and that our team was able to support you throughout your treatment journey.

It’s our priority to ensure that every patient feels well-informed and cared for, so your kind words truly mean a lot to us. Your recommendation is greatly appreciated, and we’re delighted that you consider our service to be A++++!

If you ever need anything in the future, please don’t hesitate to reach out. Thank you once again for choosing Acardent!

Acardent Turkey からの回答

2024年9月18日

Thank you for sharing your wonderful experience with us! We’re delighted to hear that your concerns were addressed and that our clear communication helped alleviate your initial nervousness.

It’s fantastic to know that you’re enjoying your new smile and receiving compliments from friends and family. Your confidence means a lot to us, and we’re thrilled that we could contribute to such a positive change in your life.

Thank you for recommending Acardent and encouraging others to take the step toward achieving their perfect smile. If you ever need any further assistance or have any more questions, please don’t hesitate to reach out.