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2.8

たあたあ

TrustScore 5段階評䟡の3

16件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

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5぀星のうち2の評䟡

Many weekend breaks and day trips been


Many weekend breaks and day trips been cancelled with them due to low number several day trips and weekend breaks in the last couple of years been cancelled highly disappointing and inconvenience for me it's not nice maybe they are doing to many of the same trips and holidays and weekend breaks maybe much competition I dont know but I am disappointed

2026幎3月18日
自発的なレビュヌ
5぀星のうち1の評䟡

Terrible customer service

2 hrs of various stops for pick ups, followed by almost 8 hour journey with a 10 minute toilet stop at services & then a 45 minute stop at a cafe which was too small to deal with a coach load. Dropped at hotel and told to collect cases, go round corner & down a hill to reception where we were met with chaos. Poor signage & room change required. Food was cold & inedible. We had a freezing cold night, the wall heater didn't work and the portable heater was unsafe as it had exposed wires, we had to spend the night with all the towels & our coats on the bed because there were no extra blankets or heater available. As I was unable to the locate the driver to report my concerns I sent an email to Acklams. Once they have taken the money there is no care or customer service. On my return I emailed the company but they have just ignored me.

were going to various stops for pick ups.

2025幎11月18日
自発的なレビュヌ
5぀星のうち1の評䟡

Acklams Customer services fail

Travelled on October 5th for a 4 night break to Scotland. It was a day after the horrendous gales had hit. Unfortunately our trip was not cancelled as it should have been,(acknowledged by the tour director ) resulting in 2 days of bad food,extra hours on the coach and a hotel from hell. I presume it was because certain moneys had already been paid for ferries etc and Acklams was not prepared to forfeit that.
Upon return, emails of complaints were ignored by Customer services, Terms and Conditions stood for nothing.
Warning.
If your Acklams trip goes according to plan you will probably have no issues. But beware. If you encounter problems,the lack of customer care and understanding from Acklams Customer services will greatly disappoint.

2025幎10月5日
自発的なレビュヌ
5぀星のうち3の評䟡

cold food

Went to the festival of light at longleat safary park the hotel we stayed in was uncaring about the quality of the food we arrived on the thursday evening went down for evening meal it was a buffet . the plates were cold along with most of the meal the sweet was still frozen i told the chef he took the sweet of the counter i think it was microwaved the fresh cream was very runny not good

2025幎11月20日
自発的なレビュヌ
5぀星のうち3の評䟡

Too many pick ups in Hull

I have been using acklams for many years, mainly day trips or 1 night breaks. However, as much as I like to support a local family business I do not feel able to continue any further trips. The amount of picks ups after leaving Beverley are just too painful. Beverley caters for many outlying villages, we have to travel 14 miles to get there which we fully understand. However, there are FOUR pick ups in Hull. Why so many? It takes far too long crawling along for so many pick ups 
 & then to go onto Goole for another stop! Surely, two stops in Hull would be enough. When you set off early at 7 or 8 am from Beverley and have over 4 hours travelling with no stops, it is not a nice experience. Plus, the toilets often have no working flush or soap!

2025幎11月20日
自発的なレビュヌ
5぀星のうち1の評䟡

Terrible experience went a day trip to


Terrible experience went a day trip to edam camp/then Filey only the coach 28th July arrived over half hour late then crashed into a post so was delayed further no communication to the passengers and didn't seem to know the the propper rout so spent more time on the coach oh and missed Filey as we was 2 hours late

2025幎7月28日
自発的なレビュヌ
5぀星のうち1の評䟡

AVOID AT ALL COSTS

AVOID AT ALL COSTS. MOST REPUGNANT COMPANY I HAVE EVER HAD THE DISPLEASURE OF DEALING WITH. CHECK OUT TRIP ADVISOR...IT'S NOT JUST ME SAYING IT. ABSOLUTELY RUINED OUR BREAK AWAY....AFTER FIGHTING CANCER FOR 2 YEARS I WAS TAKING MY WIFE AWAY FOR THE WEEKEND, ONLY TO BE SPOKEN TO LIKE DIRT BY A 19 YEAR OLD TRAINEE AND SOMEONE WHO DIDN'T KNOW HIS POSITION, BUT DECIDED HE WAS A DIRECTOR! (NOT LISTED ON COMPANIES WEBSITE AS ONE). RUDE ISN'T THE WORD. ALAN ACKLAM MUST BE PROUD TO EMPLOY SUCH PEOPLE, THEY HAVE NO IDEA WHAT CUSTOMER SERVICE IS, JUST HOW TO INSULT CUSTOMERS WHO PAID HARD EARNED CASH. NEEDLESS TO SAY, WE AREN'T TRAVELLING, AND NEVER WOULD WITH SUCH A DEPOLRABLE COMPANY. CAVEAT EMPTOR.

2025幎7月18日
自発的なレビュヌ
5぀星のうち1の評䟡

Doesn’t anyone check these coaches


Doesn’t anyone check these coaches before out on the road, the seats were allocated, the seat in front of ours totally reclined , driver miserable, said go to back empty seats , most of them the same as well as other seats , driver stated new bus , send it back , so uncomfortable, no charging points , no WiFi , stairs really bad to climb , toilet downstairs , very narrow ! Wouldn’t travel with Acklams again !

2025幎7月13日
自発的なレビュヌ
5぀星のうち1の評䟡

Bad customer service

WRITING ON BEHALF OF AN ELDERY AUNT

TERRIBLE EXPERIENCE
I strongly urge others to think twice before booking with this company. Due to gross negligence of the company, my suitcase was placed on the wrong coach and sent to Scotland, while I was headed to Llandudno. This unacceptable error caused significant distress and disrupted what was supposed to be a much-needed holiday.
The company’s handling of the situation was entirely inadequate. It took five days for my suitcase—containing essential items such as clothes, toiletries, and prescription medication to be returned.
While I was eventually offered a refund and £100 to purchase replacement items, this amount fell far short of covering the cost of clothing and essentials needed for five days. More importantly, it did nothing to compensate for the stress, upset, and the complete disruption of my holiday.
Communication throughout the ordeal was appalling. I was met with indifference and unresponsiveness, and it was only after a family member intervened that any real action was taken.
This experience demonstrates a lack of care, accountability, and basic customer service. The company must take full responsibility for its failings and implement immediate changes to ensure no one else goes through what I did.

2025幎5月5日
自発的なレビュヌ
5぀星のうち5の評䟡

We have just come back from a weekend


We have just come back from a weekend London theatre trip and it was fantastic. Our driver was Julie and she was amazing. The traffic in London was horrendous but Julie with her patience still managed to show us some interesting sights. Her knowledge of London was great. Nothing was too much trouble for her. Thank-you.

2025幎2月8日
自発的なレビュヌ
5぀星のうち2の評䟡

Will only book for low demand events

If it's for an event low in demand then these are great to use but if it's an high demand event they unfortunately do not have the infrastructure in place to book tickets, they told there customers tickets would only be available online then the website crashed due to demand which is understandable, they then advised customers that there phone lines will open to purchase tickets and that tickets would NOT be available in store, only for them to sell the tickets in store with no annocement. Lastly the telephone lines do not have a qué system, so even those I phoned at 10am as advised I just got a recorded message asking me to phone back later where as people who phoned later then myself or went against the advice of acklams and visited the store in person got tickets, I must of phoned in excess of 1000 times and did not get through once more infrastructure needs to be in place if you wish to expand into high demand events

2024幎8月31日
自発的なレビュヌ

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