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Canât say about quality of product, been waiting since the 15/05 for delivery and from what I can make out it hasnât even shipped yet!!! Ordered shorts that were too small and the cost of returns is h... ãã£ãšèŠã
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Pardon my French isnât great but my experience with Act has been 10/10. Super happy with the products and the team especially Julie and Bérénice made sure all questions were answered. Merci beaucoup w... ãã£ãšèŠã
TrÚs sensible au design et au confort des piÚces, je m'équipe chez ACT depuis prÚs d'un an et suis trÚs content. Service client au top avec une solution proposée rapidement sur un problÚme produit év... ãã£ãšèŠã
petite erreur sur une taille dans la commande, un email envoyé et problÚme résolu maillot reçu texture trÚs agréable couleur maginifique je recommanderai merci !
We design high performance and sustainable running gear.
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Direct and easy to explore the website and the direct and simple payment.
Câest mon deuxiÚme (et non pas dernier) achat chez Act Running. Je suis trÚs satisfaite des produits achetés et de lâexpérience achat. Je recommande vraiment, la qualité des produits es top !
Produit de qualité, service client de qualité, échange produit (mauvaise taille sélectionnée à lâachat) ultra rapide. 100% recommandé !
J'adore le style et la qualité de act running
Qualité du produit top, livraison rapide. Rien à rédire.
Expédition rapide et produits de qualité !
Pardon my French isnât great but my experience with Act has been 10/10. Super happy with the products and the team especially Julie and Bérénice made sure all questions were answered. Merci beaucoup will be back again for sure!
produits de qualité, taille parfaite et stylé, que demander de plus !
Super qualité, expédition rapide.
Ãa donne déjà envie dâavoir une tenue supplémentaire
Vraiment top la qualité est superbe et la livraison rapide.
Canât say about quality of product, been waiting since the 15/05 for delivery and from what I can make out it hasnât even shipped yet!!! Ordered shorts that were too small and the cost of returns is horrendous. Communicating either on WhatsApp or email is painful as responses are very slow. Not a happy shopping experience.
Act Running ããã®åç
Weâre very sorry for your experience.
First, our sincere apologies for the lack of communication. We should have responded much sooner. Due to an issue in our customer service process, we missed your messages, but thatâs our responsibility and weâre sorry for the frustration this caused.
We have now replied to you and are working on resolving the situation as quickly as possible.
Thank you for your feedback, and again, weâre sorry that your experience with ACT did not meet expectations.
The ACT Team
If you live outside the EU, be prepared for a very difficult returns process. You will need to handle everything yourself, including finding a shipping company and sorting out tax payments, and that is assuming the customer service team actually responds to you.
I ordered a pair of trainers and initially had a few questions about sizing and discount codes. The responses were quick, usually within a few hours.
When I told them I wanted to return the shoes, they explained that they could not process my return because I am based outside the EU and that I would need to arrange the shipment myself. I started doing exactly that, but DPD required specific details from the company, including a VAT number, EORI number and phone number. That's when the communication stopped entirely.
I emailed them on 12 May asking for this information and heard nothing back. That was over a week ago. I have sent three follow-up emails. Still no response.
I now have one week left before the return window closes, and I am sitting on a pair of shoes I cannot wear, having lost the money entirely.
What adds to this frustrating experience is that nowhere on their website does the company make it clear about the returns process for customers outside the EU. Had I known this upfront, I would have not made this purchase.
Act Running ããã®åç
Hi,
First of all, we are genuinely sorry about the delay and the frustration this situation caused.
We were missing a piece of information internally before being able to provide you with the correct return details, but we should absolutely have kept you updated instead of leaving your emails unanswered.
We fully understand how frustrating this must have been, especially with the return window approaching. We have now replied to you with all the requested information so we can move this forward properly.
Regarding returns outside the EU, you are right that this process can currently be more complex than within the EU, as customers need to arrange the shipment themselves. Following feedback like yours, we recently implemented a dedicated pop-up message on our website to clearly inform non-EU customers before ordering. If you did not see it during your purchase journey, we would really appreciate if you could let us know, as there may have been a technical issue on our side.
Again, we sincerely apologize for the experience and thank you for taking the time to share this feedback. It is genuinely helpful for us to improve.
Thibault
J'ai acheté un t shirt et des chaussettes. TrÚs bonne qualité. Le t shirt a vraiment une coupe trÚs sympa et trÚs confortable pour la course. J'espÚre qu'ils vont développer d'autres couleurs car leur produits sont vraiment top.
petite erreur sur une taille dans la commande, un email envoyé et problÚme résolu
maillot reçu texture trÚs agréable
couleur maginifique je recommanderai
merci !
La qualité est vraiment au top et les produits sont canons!
Bravo Act Running d'avoir su combiner éco-responsabilité, style et qualité !
Une écoute idéale, un geste commercial appréciable, des produits de qualité !
Nice products, good quality and service; I will repeat for sure
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