Activgiftcard ロゎ
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Activgiftcard レビュヌ 

8
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TrustScore 5段階評䟡の2.5

2.7

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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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䌁業情報

  1. 支払いサヌビス
  2. カヌド決枈凊理サヌビス

連絡先

2.7

期埅以䞋

TrustScore 5段階評䟡の2.5

8件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

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2.7

すべおのレビュヌ

(8)

過去12か月のレビュヌ数: 7件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

I was visiting Australia and lost my


I was visiting Australia and lost my phone id and credit card cards. I had money sent from US to purchase a prepaid Visa card, know that I am back the card has been suspended

2026幎6月6日
自発的なレビュヌ
Activgiftcard ロゎ

Activgiftcard からの回答

Hello Jocelyn,

We’re sorry to hear about your experience and understand how concerning this situation must be for you, especially after your recent travels. Let me help you get this resolved. To assist further and securely review your case, please check for an email from noreply.notifications@trustpilot.com and reply with the requested information. Once we receive your details, we’ll work with you as quickly as possible to address the issue with your prepaid Visa card.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at +61 1800 985 841; our team will help you.

Maurice V.
ActivGiftcard.com.au

5぀星のうち1の評䟡

activ visa stole my money

I purchased a activ visa card and was unable to add to wallet. A replacement card was issued and the same problem. The help said they would get back to me in 1-2 days. 8 days later I still have not got an answer on what is happening with my card and they have stoped replying to my email. As far as I can tell they stole my money and I cant do anything about it.
Update. They replyed with generic emails saying my card was ready to use. It was not. So I asked for a refund as its been 2 weeks now. They are refusing.

2026幎6月8日
自発的なレビュヌ
Activgiftcard ロゎ

Activgiftcard からの回答

Hi Jess,

We’re really sorry to hear about your experience and the frustration this has caused, and we truly want to help you get this resolved as quickly as possible. It’s concerning to hear you’ve had ongoing issues adding your card to your wallet and delays in communication, and we understand why this would be upsetting. To assist you further and securely gather your details, please check for an email from noreply.notifications@trustpilot.com and reply to it so our team can investigate your case and provide a resolution. We’re here to help and will work with you to sort this out.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
ActivGiftcard.com.au

5぀星のうち1の評䟡

Cards don't work

Cards don't work. 21 emails and 4 phone calls, they couldn't fix just told to me use it other shops. Requested refund have to wait 5 days, spoke to them after 4 daysstill won't help. Do not buy through this company.

2026幎6月9日
自発的なレビュヌ
Activgiftcard ロゎ

Activgiftcard からの回答

Hi Alison,

I’m sorry to hear about your experience and the difficulties you’ve had using your cards and getting support. This is certainly not the experience we want for our customers, and we’d really like to help resolve this for you. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out requesting some additional details so we can investigate your case further and work toward a resolution. We appreciate your patience and look forward to assisting you.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at +61 1800 985 841; our team will help you.

Maurice V.
ActivGiftcard.com.au

5぀星のうち4の評䟡

Dispute team

I was originally quite upset with my experience out after a month or a couple of weeks I was contacted backed and was giving a refund without everything need so because of that I am very grateful for the dispute team.

2026幎5月23日
自発的なレビュヌ
Activgiftcard ロゎ

Activgiftcard からの回答

Hi Kaleb,

Thank you for taking the time to share your experience with us. I’m sorry to hear that the process initially caused frustration, but I’m really glad our Dispute Team was able to follow up and get things resolved for you. We truly appreciate your patience during the process, and it means a lot to know you felt supported in the end. If there’s ever anything further we can assist you with, please don’t hesitate to reach out, we are always here to help.

Regards,
Maurice V.
ActivGiftcard.com.au

5぀星のうち3の評䟡

Likely to be unable to check balance due to website blocking IP address unable to differentiate between robot and human

Was unable to check card balance for days as the website claimed that my IP was the same as the robot (and would not even load the robot verification), tried home wifi and mobile internet outside and was still blocked.

When I called up to get the transaction history I then found that my card has an unauthorized transaction which I am in the process of disputing.

2026幎1月1日
自発的なレビュヌ
Activgiftcard ロゎ

Activgiftcard からの回答

Hi Sally,

Thank you for sharing your experience and we are very sorry for the difficulties you faced when trying to check your card balance as well as for the concern caused by the unauthorized transaction you discovered. We appreciate you bringing this to our attention and we want to assist you as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com so we can securely gather the details we need to investigate further and help resolve this for you. We look forward to supporting you and getting this sorted.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU 11/03/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
ActivGiftcard.com.au

5぀星のうち5の評䟡

Pauly2022

My experience with prepaid Visa gift card has been awesome, nothing but everything that I expected and without spending a cent over my budget. The card basically works the same as a normal Visa card without the hassle of applying for a Visa card, so all the benefits and none of the hassles. Thanks Activgiftcard

2025幎11月28日
自発的なレビュヌ
Activgiftcard ロゎ

Activgiftcard からの回答

Thank you so much for the wonderful 5-star review, Pauly2022. We are thrilled to hear that your prepaid Visa gift card experience has been smooth, convenient, and exactly what you were hoping for. It is great to know the card helped you stay within budget while giving you all the flexibility of a regular Visa without the usual application hurdles. We truly appreciate you taking the time to share your feedback and are grateful to have you as an Activ Gift Card customer.

Regards,
Maurice V.
ActivGiftcard.com.au

5぀星のうち1の評䟡

Truly a bunch of rotten cowboys running


Truly a bunch of rotten cowboys running this company, they have so many tactics to dance in a legal grey zone of saying they're helping you, but making it as painful as possible in hopes you drop off.

Example 1: They have paper cards that can easily tear off the cards details then can easily cancel that card immidiately, yet takes 3-5 days to send a DIGITAL replacement to verify

2025幎8月22日
自発的なレビュヌ
Activgiftcard ロゎ

Activgiftcard からの回答

Hi Zach,

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating this situation must have felt. We do aim to support all customers as smoothly as possible, and your comments are taken seriously. To assist you further, we have sent a request for your details via an email from noreply.notifications@trustpilot.com. Please check your inbox so we can gather the necessary information and investigate this for you.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU 11/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at +61 1800 985 841; our team will help you.

Maurice V.
ActivGiftcard.com.au

5぀星のうち2の評䟡

Very annoyingly unhelpful support and useless website

TLDR: Use the support phone number on the card to get the balance with the PCN number using the interactive voice response interface.

I was given a few $500 gift cards from these people. I think they were purchased at an Australian supermarket. They seem to work OK in many places. However, they initially did not work on some blocked websites like eBay and AliExpress. I sought email help by logging a support request attempting to get the balance and the website's registration process. Both gave the same error "We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card." when attempting to use the website interface at: cardbalance dot com dot au that is referenced from their main website. It is a very confusing site as the cards have three numbers on them: The credit card number, a PCN number and a longer barcode number. The site is not very helpful in informing you which is the one to use. It is the credit card number on the front, I presume, as all others are too long for the field. However, the information/site does not work. The email help I got was slow and tedious and ultimately unhelpful after 10 days of back and forth. I almost suspect the help is deliberately unhelpful so they can ultimately expire the cards with unused amounts on them. Or they are just dumb AI-driven crap. As an example: one of the messages was so stupid that it sent me an email asking me what my email address was. I still have no idea what the "registration" process provides you with. Despite supposedly becoming registered through this life-draining process. Please avoid these gift cards like the plaque unless you want your recipients to hate you more than the Jews hate Hitler. In the end, I had to rely on the phone balance option (as mentioned at the top).

I have to laugh when reading their website blurb: "Gift giving can be hard work! Save yourself the angst and indecision and leave it to the Activ Visa Gift Card to do the work for you and bring a smile to all who receive it."

What they must mean here is to let your recipient experience the angst on your behalf as the "Gift"! 8-(

2024幎12月28日
自発的なレビュヌ
Activgiftcard ロゎ

Activgiftcard からの回答

Hi Rod,

Thank you for taking the time to share such a detailed review. We’re very sorry to hear about the difficulties you experienced with our website, support process, and the confusion around the card details, as this is far from the experience we aim to provide. We would like to look into your case further so we can properly assist with your card balance and any registration or usage issues. Please check for an email from noreply.notifications@trustpilot.com, where we’ve requested additional information needed to investigate this for you and help resolve the matter as quickly as possible.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU 11/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at +61 1800 985 841; our team will help you.

Maurice V.
ActivGiftcard.com.au

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