AcuraPartsWarehouse.com レビュー 528

AcuraPartsWarehouse.com からの回答

7日前

Thank you for your feedback. While most orders are processed within our standard timeframe, unexpected delays can occasionally happen and when it takes longer we communicate that information as soon as we can. We appreciate your patience and thank you for bringing this to our attention. Your feedback is essential for improving our services.

AcuraPartsWarehouse.com からの回答

2026年5月14日

We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.

AcuraPartsWarehouse.com からの回答

2026年5月1日

Hi Matt,

Thank you for your feedback! Glad our selection had what you were looking for. We appreciate your support.

AcuraPartsWarehouse.com からの回答

2026年5月1日

Hi BR,

We appreciate your review! Offering genuine OEM parts at fair pricing is something we work hard to maintain. We're happy to hear you’re satisfied with the value.

AcuraPartsWarehouse.com からの回答

2026年5月1日

Hi John,

Thanks for sharing your experience with us. We’re glad your shopping experience was smooth and user-friendly.
We truly appreciate your feedback.

AcuraPartsWarehouse.com からの回答

2026年5月1日

Hi Carl,

Thank you for your feedback. We’re always working to make the buying process simple and efficient. We appreciate your support.

AcuraPartsWarehouse.com からの回答

2026年5月1日

Hi Alicia,

Thank you for your feedback. We’d like to clarify that Acura is a division of Honda, and many OEM parts may be labeled as Honda while still being correct for Acura vehicles.

We’ve reviewed your order and confirmed that a VIN was not used during the part selection process. There are multiple parts with the same name that fit your search result due to different options and trims. An RMA request also qualifies as wrong parts when the manufacturer mispacked an item, or the part number received does not match what was ordered. Since we don’t have visibility into a customer’s repair needs, we fulfill what is placed in the order.

We appreciate your understanding and encourage the use of VIN verification via Parts Question in our LiveChat before placing an order. Our team is always happy to help!

For more information regarding our returns policy, please visit: www.hondapartsnow.com/service/honda-return_policy

AcuraPartsWarehouse.com からの回答

2026年5月1日

Hi Luis,

Thank you for your feedback. Unfortunately, we do not have direct control over delivery speed once the order has left our location. We're happy to hear that you have an overall smooth experience with us, however!

AcuraPartsWarehouse.com からの回答

2026年5月1日

Hi Greg,

Thank you for sharing your experience with us. We work hard to maintain a competitive pricing for genuine OEM parts. We're happy to hear you found exactly what you needed!

AcuraPartsWarehouse.com からの回答

2026年5月1日 に公開

Hi Andrew,

Thank you for your feedback. We’re glad you found our pricing competitive. We appreciate your support!

AcuraPartsWarehouse.com からの回答

2026年5月1日

Hi Tuan,

Thank you for your kind words. We take pride at offering brand new, genuine OEM Acura parts at a competitive price. We're glad that you found our parts diagrams user-friendly, please let us know if you need any assistance!

AcuraPartsWarehouse.com からの回答

2026年4月29日

Thank you for sharing your feedback with us.
We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you.
We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.

For more information regarding our returns policy, please visit
https://www.acurapartswarehouse.com/service/acura-return_policy.html

AcuraPartsWarehouse.com からの回答

2026年4月29日 に更新

Thank you for your feedback. We're sorry to hear you're not satisfied with our return policy.
We understand how important flexibility and convenience are, and we’re continuously reviewing our policies to better serve our customers. Your feedback is essential for improving our services.