Adagiolondon レビュー 

62
•
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The very special card I ordered (our 30th wedding anniversary) arrived exactly as scheduled. It was well packaged, I really appreciate that. All in all a great experience from start to finish.

企業が回答しました

5つ星のうち5の評価

I purchased a couple of the five dollar shake range, which are reasonably priced for a luxury card. The cards were received in good time and very well packaged

企業が回答しました

5つ星のうち5の評価

I'm so happy with my recent order. I've shopped with Adagio London since they launched and would say they are my go-to store for gifts. The range is frequently refreshed,they carry quality British b... もっと見る

企業が回答しました

5つ星のうち5の評価

I purchased this product a few weeks ago and it's been great, it keeps the drinks cold for hours and fits perfect in the car cup holder... it's that good I take it everywhere. The item arrived next da... もっと見る

企業が回答しました

企業情報

  1. ギフト ショップ
  2. ・
  3. キャンドル専門店
  4. グリーティングカード店
  5. ゲーム専門店

当該企業による記述

...... An online luxury lifestyle and gifts store providing customers with an extensive range of beautiful items from unique and innovative brands.


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4.1

ほぼ満足

TrustScore 5段階評価の4

62件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(62)

過去12か月のレビュー数: 6件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Brilliant website and lovely things

I wanted to order 2 Ladycrow silk scarves - which I saw in Scotland but was unable to find in England. They were dispatched super fast and were a really good price. Many Thanks

2023年1月7日
Adagiolondon ロゴ

Adagiolondon からの回答

Hello Mrs Grace Coulter.
It was our pleasure to have served you. Thank you for shopping with us.
Kind Regards
Ana.

5つ星のうち5の評価

Wow love this shop.

Fantastic service & fabulous staff. So helpful. Website is gorgeous & easy to navigate. I would highly recommend stopping by here to shop. You won’t be disappointed. 🥰

2023年1月21日
Adagiolondon ロゴ

Adagiolondon からの回答

Hello Carol.
Thank you so much for the kind words. We are grateful and it was a pleasure serving you.

Kind Regards
Ana.

5つ星のうち5の評価

Really lovely presentation on delivery

Really lovely presentation on delivery. Made it feel really special.

2023年1月19日
Adagiolondon ロゴ

Adagiolondon からの回答

Hello Heidi Maxwell.
Thank you so much for the lovely review. We really aprreciate it and happy to have served you as a customer.
Kind Regards. Ana.

5つ星のうち5の評価

Good delivery experience before Christmas

I was happy to find Adagio when searching for a specific last minute Christmas gift that was out of stock in the shops. I was very happy to receive within a few days as I couldn't find anywhere else that would deliver before Christmas.

2022年12月16日
自発的なレビュー
Adagiolondon ロゴ

Adagiolondon からの回答

Hello Georgina Krause.
Thank you for shopping with us. It was our pleasure to have served you and delighted that you got the Christmas gift you wanted and in time for Christmas. Many thanks, once again. Kind Regards. Ana

5つ星のうち5の評価

Extensive choice and variety

We bought Christmas presents from Adagio London. The website was easy to use, the choice and variety extensive. The delivery arrived quickly, well packaged and presented. We will be using them again and will be recommending them to friends and family.

2022年12月8日
Adagiolondon ロゴ

Adagiolondon からの回答

Hello JK.
Thank you for shopping with us and for your kind comments. We are grateful and look forward to welcoming you again likewise your family and friends.
Kind Regards. Ana

5つ星のうち5の評価

Beautiful gifts, great service

I'm so happy with my recent order. I've shopped with Adagio London since they launched and would say they are my go-to store for gifts. The range is frequently refreshed,they carry quality British brands like Stoneglow candles, Simon Carter accessories and Bath House natural skincare and have gift for all ages. The website is easy to navigate and new-in items are flagged so no need to scroll through when you're short of time. My most recent order of jewellery, candles and reed diffusers was received promptly despite the strikes and everything was carefully wrapped, securely packed and came with a hadwritten note. I've only had positive experiences with Adagio, I like to support small businesses and wholeheartedly recommend Adagio London.

2022年12月3日
Adagiolondon ロゴ

Adagiolondon からの回答

Hello Gloria A.
Thank you for the kind words and continued business. We are grateful for the support and our pleasure to serve you.
Kind Regards. Ana.

5つ星のうち1の評価

Buyer beware! Disgusting company!

Buyer beware!

Absolutely disgusting company! Do not touch unless you want to be charged and sent books different to those advertised and paid for and then refused help to rectify!

I ordered using the ISBN and confirmed based on the book photographed and detailed on the website. They then chose to send me an entirely different version! This was not advised as even a possibility before our order! We contacted Adagio to be told to contact the publisher if we have an issue with this, believe it or not!!! They have now updated the website to correctly and lawfully advise customers of this, but that is of no use to those who ordered before they did this!

It was a significant birthday present, so ruined that and then blatantly refused to do the morally right and legally required thing by exchanging it for the correct book or giving a full refund!

Stay away!

2022年11月19日
自発的なレビュー
Adagiolondon ロゴ

Adagiolondon からの回答

Hello
Thank you for the review.
We are however disappointed with your comments which were with respect to the cover of a book you bought from us. We are stockists and have no control of the Publishers choice of cover for their books and are duty bound by the image rights for their products which we referred you to. We supplied you with the Publishers current and only version of the book now available.
Our returns policy is available on our website should this be an option you wish to persue.

Kind Regards
Ana

5つ星のうち5の評価

Our Christmas order from Adagio London…

Our Christmas order from Adagio London has just arrived. As with previous orders the parcels arrived beautifully packaged. The service always excellent. The website is so easy to navigate and has a wonderful selection of beautiful gift items. We will continue to use them and no hesitation in recommending them.

2021年12月4日
自発的なレビュー
Adagiolondon ロゴ

Adagiolondon からの回答

Hello C.L.
Thank you for the kind words. We are grateful and thank you for the continued support of our business. Kind Regards. Ana

5つ星のうち5の評価

i was given a gift by my daughter from

i was given a gift by my daughter from
Adagio and was so impressed by the product and its presentation. I will continue to shop with the company in the future I also find the website easy to use and for the silver surfer that is a big plus. I was amazed at the variety of jigsaw puzzles on offer and my friends and I have bought a number of these during the covid-19 pandemic of last year.

2021年11月3日
自発的なレビュー
Adagiolondon ロゴ

Adagiolondon からの回答

Hello S.H.
Thank you for shopping with us and for your kind words. Like yourself, we have a great many number of silver surfers shopping with us. We thank you all. Our jigsaw puzzles and greetings cards were favourites during the Covid-19 pandemics and we had a great many number of the group telling us how extensive they found our range and selection. Thank You.
Kind Regards. Ana

5つ星のうち5の評価

Beautiful gifts from a beautiful gift store…

Bought many items from this gift shop including 2 of the swig reusable bottle and cup. They are great hot drinks stay hot for hours and the long cup comes with straw inside.
I also have a cracker diffuser and candles Christmas scent and I can smell it throughout downstairs which is lovely. Also bought a star sign candle for my friends birthday and it has a very strong pleasant fragrance and came beautifully wrapped.
I have for the last 2 years bought gift wrap and Christmas cards here too. Great range and many sizes and styles to choose from for different family and friends.
People should be more willing to support smaller businesses! They work 3x harder than these big companies and your business means so much more. I always get a handwritten message with my orders too adds a nice touch

2021年10月29日
自発的なレビュー
Adagiolondon ロゴ

Adagiolondon からの回答

Hello CU.
Thank you for the lovely review. We are grateful and thankful you find lovely gifts for yourself and friends on our website. We will continue to offer you and all our customers a great shopping experience with us
Kind Regards. Ana

5つ星のうち1の評価

No product arrived and long wait for refund

Ordered a necklace for a birthday present. It never arrived so 10 days later I eventually got someone to answer the phone (no response to emails) they tell me its not in stock so I agree to a refund.

I waited a week and no sign of the refund. I phone them several times and get the run around. Eventually after 2 weeks I tell them I'm getting in touch with my credit card. The refund appeared the next day.

Very disappointed with the service, so much so I felt the need to leave a review. Will never use this company again.

Edited 26/10/21 to counter dishonest reply from adagiolondon.

If there's an option to supply pictures of email trail from order to receiving refund I will put it on.

Theres no reason for me to lie, this is clearly a systemic attitude at adagiolondon as everyone I have conversed with there has been lying. Avoid this company if you don't want hassle.

2021年10月21日
自発的なレビュー
Adagiolondon ロゴ

Adagiolondon からの回答

Hello Gordon Muir

We are sorry you did not feel you had a good shopping experience with us. We always try to provide a great service to ALL our customers.
Our terms and conditions are on our website

We have looked into this matter and our records differ from your review.
When you telephoned and spoke with one of our team, you stated that you had placed your order two to three weeks previously. Our records showed this was not the case and the team member confirmed for you the date your order was made and received. You were informed the item had become out of stock as awaited replenishment stock had not arrived due to the long delays at customs. We offered you the opportunity to select another item in stock but as it was a birthday present for a relative, you declined. A refund was offered, which you accepted and asked if you could have an email, confirming that you had requested a refund. This was done the same day.

A few days later you telephoned asking why you had not yet received your refund. You were informed that it had been passed for processing. Again in line with our policy.You asked to speak to various people in the business from our Finance Manager to Managing Director the team member said that he would follow it up again for you and see if he could get it done in the next day or two.
This was what happened. The refund was expedited for you and paid the next day.

We wish you well with your future shopping.
Kind Regards
Ana

5つ星のうち5の評価

SWIG re-useable bottle

I purchased this product a few weeks ago and it's been great, it keeps the drinks cold for hours and fits perfect in the car cup holder... it's that good I take it everywhere. The item arrived next day, well packaged with great customer service communication, I could not be happier.

2021年8月25日
自発的なレビュー
Adagiolondon ロゴ

Adagiolondon からの回答

Hello Ian Powis.
Thank you for the lovely comments, we are grateful. We are delighted that you had a great shopping experience with us and happy that the Swig re-usable bottle has proven a great buy.
Kind Regards. Ana

5つ星のうち1の評価

Refunded me less than half of what i paid for the items

I received items they fine sent them back for a refund after changing my mind and had no response until I followed up a week after it was delivered.

They informed me that 1 item valued at £14 was damaged on arrival fair enough could have been damaged in transit but then they refund me £37.16 short of the total I paid.

Poor communication across the board and not trutworthy company i wouldnt buy from them again and absolutely would not recommend them to anyone.

Still waiting for an explanation as to why i was refunded less than half of what i paid.

2021年7月14日
自発的なレビュー
Adagiolondon ロゴ

Adagiolondon からの回答

Hello Andy,
We are sorry you feel we did not communicate properly with you whilst shopping with us.

Our records differ from the picture you paint.

The item you ordered was a pre order item and we communicated with you when we had updates. When the item came back into stock the item was despatched to you the same day.

Regarding, the cancellation and refund. Our refund policy is clearly outlined on our website. When you wrote to cancel we wrote back to you on this and answered you queries on the same day. We wrote giving detailed breakdown for the refund.

We want our customers to have an excellent shopping experience whilst with us. We will always endeavour to do this.
Kind Regards. Ana.

5つ星のうち5の評価

Great customer service and lovely…

Great customer service and lovely products at a good price. Gift wrapping service is really handy.

2021年5月18日
自発的なレビュー
Adagiolondon ロゴ

Adagiolondon からの回答

Hello S B.
Thank you for the lovely review. It was our pleasure to have served you. Thank you for shopping with us.
Kind Regards. Ana.

5つ星のうち5の評価

Excellent customer service!

Excellent customer service!
I tentatively ordered a jigsaw advent calendar which had been heavily featured on daytime TV and had sold out everywhere else.
A few days later I received an email explaining that Adagio had been inundated with orders and would be working through them in date and time order but understandably as a result of the influx the order may not be fulfilled. The email explained my options and right to refund should I wish.
A couple of days later I received a telephone call from a gentleman informing me that my order would arrive on 1st Dec. Quite possibly the friendliest person I’ve ever spoken to in customer service!!
It was a gift to my Gran and she absolutely loves it, thank you Adagio!

2020年12月2日
自発的なレビュー
Adagiolondon ロゴ

Adagiolondon からの回答

Hello Donna C.
Thank you for the lovely comments and wonderful review. We are grateful.
Kind regards. Ana.

5つ星のうち5の評価

Jigsaw Puzzle

Excellent service, very friendly, quick delivery and very well packed.
Thank you very much

2020年10月27日
自発的なレビュー
Adagiolondon ロゴ

Adagiolondon からの回答

Hello Pauline.
Thank you for the lovely review and the kind words. Greatly appreciated.
Kind Regards, Ana.

5つ星のうち5の評価

Fantastic service will use again.

2020年10月8日
自発的なレビュー
Adagiolondon ロゴ

Adagiolondon からの回答

Hello R LP.
Thank you for the review. We are delighted that you had a fantastic service from us. We look forward to welcoming you back again.
Kind Regards. Ana.

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