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Terrible experience with GoToGate
Terrible experience with GoToGate. Avoid!

My flight was cancelled, and the airline refunded the money to GoToGate more than 3 months ago. However, GoToGate still has not returned my money to me.

Booking number 1083-331-575

For more than 3 months I have been contacting customer service, but I only receive the same unclear response that they are “trying to convert credits into a cash refund.” This is completely unacceptable.

The airline has already processed the refund, but GoToGate is holding my money and delaying the process without providing any real explanation or proof.

I do not recommend using this company. If something goes wrong with your booking, you may have to fight for months to get your own money back.

I am still waiting for my refund and a clear explanation from GoToGate.

I am still waiting for my refund and a clear explanation from GoToGate

Visited Mobility Plus in Nottingham to view an electric lightweight wheelchair. Carol the sales lady was very welcoming and put us at ease immediately. She was extremely knowledgable about all the products in store, and there was absolutely no pressure sales at all. Carol demonstrated the products we were interested in and allowed us to try them out as much as we wanted. We had travelled from just outside Chester and because it was a hot day she offered us bottles of water and we sat & chatted while our grandson tried out the mobility aid. Carol even took him outside to try the kerb. After much discussion while sitting comfortably & without pressure on the different products and their specific abilities we chose a more expensive one than originally planned. The whole experience was very relaxed and a pleasure. We. An highly recommend Carol, her thoughtfulness and ease of communication & fantastic customer service and knowledge is rare these days.

Booked a 3-night stay at the 120th and Maple, Omaha NE on the official IHG website.
I booked 3 nights, but finished my job early and wanted to go home after staying only 2 nights. The front said they had no authority to adjust my room cost from 3 nights to 2 nights. I was referred to the manager (Pamela Devereaux) who was not present. I went out and approximately 2 hours later, I made a call to the hotel and asked to speak to Ms. Devereaux and I was told she had gone home for the day (the time was 12-12:30). So, my options were to stay or drive part of the way home as I had planned before having the "forced room charge dilemma". So, PAY for the hotel room that I would not be in at a rate of $345.00 for Thursday night and pay for another room along my way home. My drive home from Omaha is approximately 8.5 to 9 hours and I really wanted to split those drive hours.
The next day, Ms. Devereaux was there so we discussed the "no reservation change" with mandatory full room charge and although I asked about not being notified of such a practice on my stay's confirmation from IHG. Ms. Devereaux stated that death was the only acceptable condition for not being charged the full room rate on an early check-out situation and not just being charged what IHG published on my confirmation notice of an early departure situation of $100.00. So, with no choice and being confronted with a $345 night charge for Thursday, I could not justify charging my customer the $345.00 plus another room charge for the same night. I stayed and was charged the $345.00.
The IHG published “early departure charge” of $100.00 is erroneous. My stay confirmation email from IHG plainly states a $100 charge for early check-out and that was NOT honored, at least, not by Ms. Devereaux and staff.
I have provided Ms. Devereaux my confirmation email sent to me by IHG that states "an early departure fee of $100.00".

It is poor business practices to publish charges and then not have them honored,

With Regrets,

JD Young

Job number 1143112. June 2026. Completed by Daniel . Excellent work. Attendance good.

We were on holiday in Yorkshire and Mennell Motors was recommended to us. We had urgent work needed on our motorhome and they were helpful polite and reassuring that they could do the work before we returned home. The price quoted was what we paid and was reasonable for the large job needed to repair our MH. They provided transport whilst the vehicle was being repaired and nothing was too much trouble for them. Thank you Dan, Josh and all the team. You saved our holiday from disaster !!!

Nadat ik vorige winter een slechte ervaring heb gehad in Nerja, Spanje ( zie mijn vorige review), gaat mijn review nu, helaas, weer over een slechte ervaring aldaar.
Van Nerjasunapartments huurde ik een klein, maar leuk appartement voor zes maanden in Calle Bronce.
Mijn bagage, vijf tassen en wat losse spullen mocht ik van Katrine, die de verhuur beheert, in het depot op de bovenste verdieping zetten. Is het veilig, vroeg ik. Ja, zei ze, er komt niemand. Ze maakte een foto van mijn bagage als eventueel bewijs.
Dus ik verhuisde mijn spullen vorig jaar april naar het depot en vertrok naar Nederland.
November 2025 kwam ik terug om weer te overwinteren in Nerja. Ik haalde mijn bagage uit het depot en begon met het inruimen van het appartementje.
Langzaam kwam ik tot de ontdekking, dat er dingen misten. Kleding, toilettassen met inhoud, gebruiksartikelen, enz. Er miste een tas, dat was duidelijk.
Ik liet het Katrine weten en vroeg of ze mij de foto kon laten zien die ze afgelopen april van mijn bagage van vijf tassen had gemaakt. Ik kom wel even langs om te praten, zei ze.
Ze kwam langs en zei dat ze de foto natuurlijk verwijderd had, ze had zoveel foto's, die kon ze niet allemaal bewaren. Maar dit is bewijs, zei ik, dat verwijder je toch niet, dan kun je net zo goed géén foto nemen!
Een week later kwam ze weer langs,nu met een een foto, die ze 'toevallig' gevonden had en daarop stonden vier tassen en eronder de datum april 2025. Zie je wel, zei ze op intimiderende toon, je hebt je vergist!
Ik belde de man die mij vorige april had verhuisd en hij herinnerde zich, dat het vijf tassen waren. Hij voegde er aan toe, dat een foto en datum heel makkelijk gemanipuleerd kan worden op het internet.
Zij heeft natuurlijk afgelopen zomer gezien, toen ze het met haar foto vergeleek, dat er een tas miste, meteen haar foto verwijderd en een nieuwe foto gemaakt van de vier overgebleven tassen. En er de datum 'april 2025' onder gezet. Hoe dom kun je zijn.
Ze zei 'ja, ik kan niet alle zomergasten aanschrijven om te vragen of ze een tas hebben meegenomen '. Nee, ik denk niet dat iemand zal zeggen ' ja, die heb ik meegenomen '.
Wat er wel gebeurd kan zijn: gedurende de zomer werken er veel extra meisjes als schoonmaakster, die dus wél in het depot komen.Het is voor te stellen, dat één van die meisjes in de tassen heeft gekeken waarvan de inhoud haar beviel, misschien arm is en de inhoud goed kon gebruiken.
Ik zou er , als er bagage gestolen is door één van die meisjes, mee hebben kunnen leven. Vergeten en verder met mijn leven. Maar dat Katrine er over heeft gelogen, me heeft bedrogen en me heeft laten denken dat ik me vergist zou hebben, dát is iets wat ik haar heel kwalijk neem, dat heeft het erger gemaakt dan het was.
Administratief is ze ook in de war, liet me half april weten dat ik de huur voor die maand nog moest betalen, terwijl ik die tien dagen ervóór al betaald had aan de eigenaar.
Er zijn nog meer klachten over het appartement ( elke dag urenlang lawaai overlast van een oude en stinkende airconditioning die vlak onder mijn balkonnetje zat, elke dag kakkerlakken, de kat van de benedenburen die dagelijks én snachts zo hard miauwde dat het leek of het luchtalarm af ging, enz.), maar ik laat het hier even bij.
Ik wilde elk jaar daar overwinteren, maar door dit alles gaat dat niet door. Ze hebben een goede vaste klant verloren.

Ive just bought a 16 month old car and it wouldn't drive or steer. The manufacturer offered AA Recovery - as it happens Im already a member! - and Dave did an amazing job, very friendly, analysed many faults, took me to the main dealer, helped me sort a courtesy car and took me back home until it is delivered. Very helpful and knowledgeable - top job

Boxhero asked me to mail back my purchase for a refund. I spoke with Julia Lopes from customer support via email and they received the return on Nov 5th. I still have not received my refund and Julia is no longer answering emails and her mail box is full. Order Number is 135180.

I have got a request. For free stuff from Temu they say you got 5 free things. Just placed a order for 2 things. And you will get the 5 things so I placed the order but they never, ever offered on giving me the 5 items. They continue to tell me the refer somebody or buy some more stuff, so Temu Is low key scam. They pretend to give you free items but in actuality, it's just trying to get more people to buy their items buy by saying free stuff. The items that on their site is not what you get.So I wouldn't never refer anyone or a shop there again.

My first 2 orders were shipped right away, and the quality was very nice. I ordered a dress on September 10th - today is September 24th and I'm still waiting and the tracking info shows "PROCESSING". The clothing is beautiful; however, this will be my last order with this company. Maybe I'll have by Christmas!

Found this lovely restaurant in the Jewish quarter in Corfu town , staff were friendly and helpful , food was great , prices reasonable

After 11 months of nonsense still waiting for my moterhome to be paid for

Went into curry’s Irvine branch on 09/05/25 at approx 10.15
Only 2 staff dealing with customers had to wait a bit, was eventually spoken to by Debbie who was very dry and did not display any customer service. Was returning my iron under the insurance that I pay for monthly. Firstly she accused me of returning the wrong iron as her records showed that the model should be GB and my iron showed GV model. She said I could have 5 irons at home for all she knew and I was pulling a fast one. Tefal do not have any irons with GB model as there are all GV but she wouldn’t listen she knew best. She then said I had approx 6 irons returned I said that I was a foster carer and the iron was on constantly she then said do you get paid to do this. Honestly what a nasty way to interrogate and treat your customer. I asked why she was treating me this way as I pay my insurance every month and she just glared at me. I was in fact that morning going in for an operation and really felt extremely upset about her attitude not acceptable

We stayed on the beautiful Moofushi island, in the South Athol, Maldives. We had high expectations and, excuse the pun, were blown out of the water by the level of courtesy and everything else we experienced.

Perfect in every way, the evening views over the lagoon from our water villa were breathtaking, as was the array of aquatic life we spent a lot of time observing from the decking of our balcony.

BD look us snorkelling and on a trip searching for dolphins, which we saw in abundance.
His enthusiasm was infectious, and if there was ever a man who obviously loves his work, it is he.

I have coeliac disease so I was slightly apprehensive as I was unsure how it might managed. After being introduced to Chef Priyantha my worries were dispelled as he offered complete confidence; whatever I chose to eat would be carefully prepared so to prevent any possibility of cross-contamination. The food was simply spectacular and we hadn’t expected a sommelier to help choose wines to pair with each meal.

We ate at both island restaurants, had casual beach lunches, had an amazing birthday dinner, and relaxed suppers overlooking the lagoon. The water was lit near the restaurant so we watched small reef sharks, and other fish, as we ate and drank. It was mesmerising.

We’ve stayed at hotels where one would never know who was who, as some leadership teams don’t have an obvious presence. This isn’t so on Moofushi as we had several conversations with Manjoola and Mevin, who introduced themselves and genuinely wanted to hear our thoughts, views and to know we were enjoying ourselves.

One evening I nipped into the boutique, bought a dress, decided I’d like to wear it the following evening but it needed alterations. Later the same evening the dress was delivered to our villa. Without me being present, and under the guidance of the young woman in the shop who knew just what was required, the tailor had made the necessary alterations. Again, super impressive attention to detail.

Our villa, 127, was cleaned, and cared for by a young man whose attention to neatness and precision was exemplary. Can the cable for Ghd straighteners be so very carefully wrapped?! Most certainly! A minor detail, but it demonstratesd his attention to all he did which was really, very much appreciated.

In summary, this was an unforgettable holiday, and at some stage we’d absolutely love to return.
We haven’t ever been to the same location twice but this would have to be our exception.

Thank you to everyone on Moofushi.

Addmile was there when I needed them. Fast response with compassionate & empathetic counsel. I felt better after each chat.

Gbw wants me to delete my comments for gbws-shoulou , as this some how reflects on them

It is gbws-shoulou site I made comments on not gbw .

This company has been brilliant. In total we have ordered 3 beds. One single with draw storage a double with draw storage and a king size ottoman bed. Very reasonably priced. We did order one of the beds in the Black Friday sale. They do not give a delivery time on order, only stating because on my first order I panicked a little. They call you the next day and organise delivery. The delivery is within 4 days and given its December I personally thought that was good time frame.
The mattress is very comfortable the single and double I have had no complaints.
Unfortunately although the luxury memory foam mattress although is lovely to sleep on. It doesn’t really fit the king size bed. There is gaps at the bottom and the top of the bed. The mattress did say king size, came vacuum packed. We waited 4 hrs before using the bed and it’s now been 7 days with little change. It’s not a huge gap but enough for the pillows to go down a little. I am not complaining it’s just in case others order it they are aware of the issue. I read vacuum packed things can take 30 days to come to size. I haven’t tried the lift element of the bed.
Very comfy beds.

I've just booked multiple flights with Globehunters.
Morgan gave us a fantastic deal and was so helpful and knowledgeable it made the whole experience easy.
Thank you Morgan
I will probably call again for help with the travel arrangements for the whole holiday.
Excellent experience.
Easy and so glad I called back and got the help from Morgan.

Here's the booking number (87233687) that was scheduled on September 13th.

Departing Flight
Air Lines Icon
Spirit Airlines
Flight 1073
Aircraft:32A
Nonstop | Coach - Go
Baggage Fees | Visa & Passport Info
Terminal & Gate Information
Sun, Oct 27, 2024
Baltimore-Washington Intl Thurgood Marshall Airport, Maryland
BWI - 5:48 pm
Boston Logan, Massachusetts
BOS - 7:21 pm
Sun, Oct 27, 2024
Travel Time: 1h 33m
Returning Flight
Air Lines Icon
Spirit Airlines
Flight 935
Aircraft:32A
Nonstop | Coach - Go
Baggage Fees | Visa & Passport Info
Terminal & Gate Information
Tue, Nov 05, 2024
Boston Logan, Massachusetts
BOS - 8:00 pm
Baltimore-Washington Intl Thurgood Marshall Airport, Maryland
BWI - 9:30 pm
Tue, Nov 05, 2024.
As I mentioned in my previous message, they canceled my flight from November 5th and rescheduled it to November 6th, but they forgot to book my departure to Maryland.